Being forced to find a new VW service department for my vehicle since the Murfreesboro Volkswagen…read moredealership changed ownership and went down the toilet, I read many of the reviews for this dealership service department and decided to take a chance. I was pleasantly surprised. Everyone here has been courteous and professional. Service was completed in a timely manner by competent technicians who didn't screw anything up. The employees inside in the cashier and service area have all been excruciatingly considerate. I am tickled to have found a new service department for my Volkswagen. I cannot recommend them highly enough!

My daughter just bought a used Cadillac. She doesn't even have the permanent tag for has already…read morehad to take it and spend $2500 on the transmission! Also, the brake fluid was so low. The going all the way to the floor the first week. So much for their point inspections!!

Joe and company are top notch and worked with me from beginning to end making the whole experience…read moreeffortless. They have an impressive inventory I would recommend checking out.

I was looking for a car and I found one that I liked on Metro motors lot. I checked the reviews on…read moreGoogle briefly and discovered some good reviews and bad. I decided to give them a chance and I financed a car off their lot. The BMW that I got gave me numerous dashboard lights immediately after I drove off the lot after signing papers. That same day I went back and complained they gave me a bad car... they took it in for weeks and replaced a turbo. Thankfully I didn't have to pay anything out of pocket, but I was still out of a car. A year later, Today I'm dealing with a head gasket that is blown. Maybe even a warped block. The cost of this repair would cost almost as much as the car when I financed it. The owner of this lot told me that pure white smoke coming from the exhaust was "normal for a v8". Today mechanics can confirm that Metro Motors lied to me. Check the Google reviews. Those 1,2 star reviews are true. Not just salty people like this guy makes them out to be. Lucky they got 2 stars from me. They can't do anything to make this better. The pic I attached to this post was taken in 57 degree weather. Not entirely cold enough to make exhaust look white. My car will definitely overheat in summer costing me a lot of money. Thanks metro motors!

Good people, they seem to actually care about helping their customers. This is a bit of a throw…read moreback business where customers are more than just numbers on a sheet of paper, they take enough time to get to know you so they can help you make the best choice for you and yours. Highly recommended.

Just bought a car from Steve and Doug at easy way and my experience was great. They were very…read morehelpful with getting me into a good vehicle and even helped with getting affordable insurance. I am a repeat customer and will come to them again when it is time to trade up. Thank you for all your help.

Exceptional office staff and wonderful sales and service department..would definitely recommend as…read morei do to all my friends and family.

I wanted to document and share an experience I had recently with the Beaty Chevrolet service…read moredepartment in Knoxville, TN. I had purchased my 2022 Trailblazer from them back in 2022 and had a pleasant buying experience at that time. I've been to the service department many times for oil changes and routine maintenance, and for the most part I've also had good experiences. But recently the check engine light had come on and so I first took it to my regular mechanic to have it diagnosed. He said the code was indicating the water pump was likely going to need to be replaced, and that this was a big job and an expensive job, and he said it's still under the drivetrain warranty. So his recommendation was to bring it back to the Chevy dealer, which is what I did. I made an appointment and dropped the car off and was assigned a service advisor named Kane. I had a pleasant conversation with Kane when I dropped off the car and let him know that I wasn't in a rush to get the car back but I would like him to keep me updated on it. A week later, I had not heard anything and so I texted the number that Kane sent to me to ask for a status. I didn't get a response, so a couple days later I called the number and asked to speak with Kane. I was transferred to his line and left a detailed message on his voice mail including my call back number. I got no call back, so after a week I called again and explained the situation to another advisor. He said he wasn't sure why Kane wasn't responding, but that he'd route me to Kane right away. Unfortunately, that transfer again went to Kane's voicemail, and I left yet another message for him that went unanswered. The next day was now September 16, which was more than 2 weeks since I dropped the car at the dealer. I called the switchboard operator and explained that I am having an issue with an employee named Kane and I needed to speak with his manager. I was put on hold for several minutes, and was surprised when Kane answered the call. I told him who I was and reminded him that I have left a few messages for him regarding my car. He immediately went into a rude, and even belligerent status, and started telling me that he texted me a week earlier to pick up my car (which was not true) and that I needed to get there and pay the 200 dollars and take the car. I told him that I received no phone call and no text from him and asked him what was done to justify the $200 expense. He said that was the diagnostic fee, no issues were found and they turned off the check engine light. I feel it is unacceptable to charge 200 dollars to simply turn off the light and I'm certain this issue will resurface again; most likely after the warranty period expires. Kane then very rudely reiterated for me to pick up my car, pay the bill and then promptly hung up on me. Wow, that is not the type of service I ever want to experience again. Not ever, not from any company. I contemplated refusing to pay that bill, but it's probably not worth 200 dollars to immerse myself into additional unwanted drama. I will never be back to Beaty Chevrolet for any reason. Not to purchase a car, and definitely not for service. The fact that the manager didn't want to hear from me and routed my call back to the service advisor is also unacceptable. If a company has an employee that behaves that way, a leader of the company has to deal with those situations. It's not fun to hear from clients that are unhappy, and it's not fun reprimanding employees that are not meeting the company standards, but it has to be done. I will share this experience with as many review sites that I can.

Kenny Cristillo is the man you wanna see if your looking for a new vehicle. He is honest and shoots…read moreit straight. Wife and I went in just to LOOK!! Well after the no nonsense and making a connection with us we bought not one but two new vehicles.

I was disappointed with my experience purchasing a vehicle from Rusty Wallace Nissan. The vehicle…read morewas represented with an AutoCheck report, but after the purchase I obtained a Carfax report that showed information I believe was important and should have been disclosed. The differences between the two reports left me feeling that I did not have the complete picture before making my decision. When I brought my concerns to the dealership, I was hoping they would work with me to reach a fair resolution. Instead, I felt that my concerns were dismissed, and I did not receive the level of customer service or support I expected after the sale. My advice to anyone shopping here is to do your own research before buying. Don't rely on just one vehicle history report. Purchase both an AutoCheck and a Carfax, inspect the vehicle carefully, and consider having it checked by an independent mechanic before signing any paperwork. This review reflects my personal experience. I believe transparency and standing behind the vehicles you sell are essential for earning customer trust, and unfortunately, that was not my experience.

It was easy to browse without high pressure. Sometimes I enjoy just looking around the lot without…read morehaving to engage in a long conversation and waste my time or a sales persons'. It was clean and well kept and the people I did bump into were friendly and not too intrusive. This lot is like so many in that it's easy to drive around some parts but there are several dead ends when they have a full inventory. That makes it frustrating to drive through and get stuck or have to back up several hundred feet.

Made an appointment to drive a Miata. It is a 3 hour round trip and when we arrived there was no…read morecar. I asked to see the manager and he and the salesmen on the floor began name calling It was like being in grade school and it turns out he was not really the manager. There are other Yelp reviews of others have this same issue. There is a reason car salesmen have the rep they to and Harper verifies it.