In my opinion, Staples still serves purpose even in today's day and age of increasing e-commerce. However, I've always found that they're a little bit of a hot mess whenever I visit one. I needed to run an errand that required me to visit this location on Tuckahoe Rd, so I took a deep breath and off I went. In terms of organization, this Staples is one of the better ones I've been to - it's well stocked and the aisles are clean. For one of my first visits I went for some office supplies and I was in and out. For my second visit, I utilized them as a location to complete my TSA Pre-Check application; even though there was a little bit of a wait, they were very friendly and the whole process was very efficient. With ample parking and a convenient location right off the Sprain, this is definitely a location I would return to despite not being in my backyard. read more

I had to print numerous mailing labels for my organization. I saw the two workers, Jefferson and Sarah both working diligently. I worked with Sarah who went out of her way to help me out. She was amazing. STAPLES IS LUCKY TO HAVE THESE TWO WORKERS! They are a major asset to the Printing Department. read more

Exceptional Customer Service at Staples I want to take a moment to recognize a lovely employee, Antoinise (I sincerely apologize if I have spelled her name incorrectly), who went above and beyond to help me during my recent visit to Staples. Unfortunately, the store did not carry the product I was looking for. Rather than simply telling me that they didn't have it, she took the time to use her phone to search for the item until she found exactly what I was looking for. I had left my phone in the car, so I couldn't take a screenshot of the information she found. Without hesitation, she offered to return to her desk and write down all of the details for me so I could locate and purchase the product when I got home. That simple gesture meant so much to me. She certainly did not have to go to that extra effort, yet she did--and she did it with such genuine kindness, patience, and professionalism. Antoinise truly epitomized excellent customer service. She reminded me that exceptional customer service isn't simply about doing your job; it's about taking the extra step to genuinely help someone. I would highly recommend this Staples, and if you're looking for courteous, pleasant, and truly helpful customer service, ask for Antoinise. Thank you, Antoinise, for making my visit to Staples such a positive and informative experience. Your kindness and willingness to go the extra mile did not go unnoticed, and I sincerely appreciate it! read more

The print shop staff here are over and above every time I need help. They are kind, helpful, efficient, and always a joy to work with. I've never had a problem. My only concern is that they are always under-staffed. That's not their fault. Management needs to add more employees for faster service. They are multi-tasking to the max and deserve respite. read more

Never have your prints on time. Waited over an hour for something I ordered days in advance! Never coming here again!!!!

Do not buy envelopes from staples! I purchased the self sealing envelopes, sent out some important letter and they either didn't arrive or were returned because the envelope literally fell apart. The self sealing tape doesn't stick and the envelopes disintegrate. Save your money! read more

Staples - Self sealing tape doesn't stick. - Shipping Centers Near Me - Yonkers, New York

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Went to drop off my Amazon packages for return and the older lady there scanned both my QR codes. She then proceeds to put the label on one of the packages and then she asks for the other QR code. I tell her she already scanned it. She starts to say she needs a new QR code but on my Amazon account it says they're both already processed for return. Just don't go here not worth the hassle. read more

I'm giving this Staples, the Copy Print in particular, 5 stars. They have printed many complex jobs for me, huge posters, signs, handouts, all sorts of items. They were all done beautifully, and very quickly. The manager there is great, they even did jobs faster than was anticipated. I will always bring my work to this Staples. Not all Staples are the same. This one is a winner for the care they have in their copy print department. read more

I had a family tree poster made and wanted copies for my siblings so to so to staples I go. When I picked the posters up my first though was WOW! They actually look better than the original. I was impressed. I would definitely use them again. Sorry because of the information on the poster no picture. read more

I came in to purchase an office chair and was helped by a friendly young man by the name of Joshua. He brought the chair from the back and offered to carry it to the front of the store by the checkout. He had other duties to attend to and he left afterwards. As soon as we were done paying he promptly returned and offered to help carry it to our car after we paid. Great service from Joshua! read more

Came to print a bunch of things and they went above and beyond. I needed things printed, they walked me through it patiently, and even cut off some stuff I needed. Couldn't have asked for better service. read more

Poor Customer Service and not following up what's been promised, no call back for any update and paid for service not rendered. Just Sorry Francis is not reliable... read more

What is WRONG with this place, besides almost EVERYTHING! Danielle - 5 Stars, everything and everyone else 1 Star. Danielle was honest, knowledgeable, and friendly. Don't even try calling here, the run around is unbelievable - I was put on hold three different times and sent around the store for the three rounds of hold, I was even told that Danielle did not work in that store and when I arrived at 8PM to pick up my very expensive and not very perfect enlarged poster size photo, not only was Danielle sitting right there in the photo/copy department but a woman dared to defend the store and lied for the store and said that I was rerouted to a different store when I called earlier even though I was passed to the person who helped me originally. In summary, massive confusion, huge lack of work ethic, an abundance of attitudes with an absence of customer service. Danielle does not fit with this scenario. read more

Staples is Staples - pricey, but have most of what you need. I need to come to Staples at times to get this or that - be it school supplies for my child or the occasional office/computer/packing need. Things are pricey, but it's also in a way convenient. I've come to accept Staples' prices and only shop there when absolutely necessary. Most items can be found elsewhere or online for a cheaper price. Unlike the sister store closest to this location (Central Avenue), the employees here are fairly decent and there's never been an issue that I can recall any of the times I've ever been here. All Staples have the same floor format and stock, so if you've been to one you've been to them all. I've never used the copying/scanning/printing options here or any Staples, so I can't comment on the efficiency or pricing. Located in a decent sized parking lot shared with a few others businesses. You may or may not find adequate parking depending on the time of day you come here. read more

Easy to use self-service printing. This place worked in a pinch when I needed to print out a ticket last minute. Although I began waiting in line, it turns out that it's completely full service. No need to wait for an employee to help you. All you need to do is email whatever you need to print to the designated email address, then you'll receive an email response with the document ID number to look up at the printer. I was able to email the pdf from my phone and had my printed ticket in minutes. read more

I want to advise prospective customers of the worthless coupons that Staples issues. I got a coupon for $10 orff an in-store purchase of $20 or more. But, if you read the exclusions you can't use it for anything in aisle 1 thru 24. In other words, the coupon is useless except for maybe in the bathroom. Shame on you Staples for duping the public into thinking they might actually get a discount. read more

Great service, needed help with chairs for my home office and the rep from the Tech dep't helped us out and spent time explaining what was available! read more

I was in this particular Staples today. Rita, the Assistant Manager, was phenomenal! She spent almost an hour with me, while helping customers and employees. Her patience level was top notch, so was her understanding. I am trying to purchase a co op. In NY, this is A LOT of paperwork. Well over 100 pages of info. Need 8 collated folders to distribute to a board. Rita showed me what folders and tabs to purchase. She stayed with me and collated all my info. It will still take me hours, but way less than before! People complain with poor customer service. Not enough positive recognition for great service. Thanks again Rita! Julie read more

On Saturday 11 March 2017 I the store on 465 Tuckahoe Road in Yonkers, New York. I bought 5 items. A wireless mouse, Three wooden magazine keepers and a wooden desktop accessory. When I got to the counter there were 2 cashiers and two managers just hanging out. It seems the cashier waiting on me had just gotten a new phone that the other cashier was checking out and commenting on. Meanwhile the African-American gentleman made a comment to the 2nd cashier about her lips. She kept interrupting my cashier from checking me out. My cashier had the audacity to ask me if I wanted the wooden stuff in a bag. How else was I going to carry it out? I asked for the bag. The second cashier helped bag all the while talking about her lips. They gave me my bags and I went home with my items to find that the wooden desk accessory was not in either of the two bags. I drove back and the Hispanic manager was no longer in front but the African-American manager was still chatting with the cashiers while they were working. I walked up to my cashier and asked for the missing item. SHE KNEW EXACTLY where it was. The manager gave it to me and I said maybe instead of playing with phones and talking about her lips......they should be more focused on their job. He said sorry while the 2nd cashier laughed at me. I walked out. NEVER AGAIN read more

This location is very convenient and there is always ample parking. The staff is helpful and kind. The way the store is set up makes a nice flow of and alleviates customer traffic. They have a lot of school supplies but the other location on Central Avenue had many more options. But like I said, this is a nice location and I'm usually in and out of here in a few minutes. read more

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Was returning an ink cartridge, sealed and unexpired, which is, under staples return policy, able to be returned at any time (so long as it is sealed and unexpired). Was told by a sales associate that this had a 14-day return period, and when I insisted that that was wrong, the associate took it as an attack on her character and proceeded to tell me that she has worked here for 2 years. I ended up getting store credit, which was fine I guess. When a customer tells you that the information you're giving is wrong, it is poor customer service practice to spit back in the customer's face like that. I'm sure the other associates are nice, though. read more

Went there today to get a couple of my documents scanned to my usb....after standing in line for 15 minutes I am told I will need to drop my documents off and pick them later..( you could have told me that when you asked me what I wanted on my arrival!) .I asked him is there a self serve scanner ...promptly iam pointed to the ' corner ' scanner... 10 minutes of figuring out and surprise surprise the corner scanner does not scan; it just copies... So back to our friendly associate who's response is "oh..then you will have to drop the documents off" I am not putting my original documents in this guy's hands.. For that matter iam not sure if I would return for any other reason... read more

i visitied staples in yonkers on tuckahoe rd not to buy what 99 percent of folks usually buy , no it was 3 (24)pack of bottled water, scott toilet paper and bounty paper towels and yes i was about to find lysol wipes and spray and 2 large bottles of hand sanitizer . while most supermarkets and drug stores are out of these important goods i was lucky and found plenty in stock and the place is empty on a tuesday morning . dont need copy paper , dont need envelopes , dont need scotch tape, etc but next time i need to visit staples i might need them all. read more

I visited this location on Aug 17th 2018. I arrived around 10:50am... I was there to exchange some ink that one of their associates recommended as compatible with my printer. It turns out that it was not compatible. I am well aware that everyone makes mistakes, however when I visited to exchange my item, the two managers on duty completely dropped the ball in rectifying the situation. The first Manager named LIZ did not even look at me when she arrived to the counter, she did not address me at all, we never spoke. She only spoke to the sales associate... she then called over another manager named RITA. Now, I'm not sure why Rita could do what Liz couldn't if they were both managers... but okay. Rita then comes over, and while I am getting the model number for the sales associate, Rita begins saying "Oh this is used... oh there's nothing I can do with this... oh I need your debit card..." keep in mind, this is WHILE I am CLEARLY trying to get the model number for the sales associate. So now as the customer, I'm flustered. She sees me in the middle of that and continues to speak to me with her nasty attitude. After I asked her to give me a second, I proceed to explain to her that 1. It was NOT used & what my issue was.... which she CUTS ME OFF to tell me "there's nothing I can do without your debit card." Now, while I completely understand that a policy is a policy, I am also aware that there's a way to state your policy while also being receptive to what the customer has to say. I am a store manager for a company who values customer service and if I ever saw my employees in that type of interaction, it'd be a BIG problem. That's unacceptable. Cutting me off while I'm speaking is simply rude and disrespectful. Even if there was absolutely nothing she could have done for me, there was still a way for her to show me that I am valued as a customer. I teach it to my employees everyday. I really hope this company is not one who values customer service because if you are, Liz and Rita really dropped the ball today. Not one "sorry" was given. They made me feel insignificant and unappreciated as a customer (the reason they have a job) Let's not forget that I was only there because THEIR associate suggested the wrong ink! And I was willing to overlook that because as a manager, I understand people make mistakes. Liz and Rita showed the 3 associates that were present at the moment that their behavior was acceptable and tolerable. If that's how the managers treat their customers, I could only imagine what the associates do. I am highly disappointed as a customer, and a woman in the management field. read more

Rude, unhelpful employees who clearly don't want to be working. Yes Hayley, I'm talking about you!

If I can give the store a zero I would if I can give is slow absolutely slowest employees a zero or -0 I would the managers are as smart as a door knob and the employees working there and they cashiers are as smart as a tree branch if you want to waste your time if you want to waste your day returning one item and waiting 54 minutes because the geniuses behind the cashier can't work a register can't work a cold and can't read receipt then this is the store for you but if you actually value your time you would never ever ever Go to the stables this place needs to be shut down! read more

I figured I'd post this here since speaking to HR was useless. I am a former associate of Staples store 0005 located at 465 Tuckahoe Rd Yonkers, NY 10710 United States. September 08, 2019 I was scheduled 10am-6pm. At approximately 3pm September 8, 2019 store Manager Monica directed disrespectful slurs towards me out of personal frustrations she expressed due to how busy the store was. I was assisting a customer make a return for which I had called her over to assist because the customer didn't have his receipt. The first time I called her over she walked away without verifying if I was able to complete return on my own. I had only been a Staples Associate at most 3 weeks. The second time around the computer screen crashed and she stated when she walked back over that I should call someone else over because she was going on break. I was still with the same customer whom needed to make the return and at this point he got frustrated and stated he did not have time to wait for Manager Monica to return from break. Manager Monica proceeded being rude and nasty. I made the decision to walk away and she proceeded to tell me to clock out. It had been days she had been atoganozing me and making rude comments in efforts to get a reaction out of me. In the 2-3 weeks I worked at Staples I had seen her be rude to other employees and careless with customers. How she got a supervisor/managerial position I really don't know. All my years of sales and customer service related experience I had never seen such disorganization and micro management amongst same level employees and it was an atmosphere solely created directly by how rude and nasty management at this store is. Earlier that same day I had heard her make comments concerning her need for drugs due to frustration of the busy work day. It appeared to me Monica's erratical behavior must have been due to being under the influence of a drug substance. I made the decision to resign because I couldn't stand her any longer and I didn't want to be apart of an organization with such lack of ethical standards. Before leaving on September 8th, I walked over to another manager, Manager Rita, and told her I quit and asked her what she needed from me. She stated she needed my name badge and my shirt. I handed her my name badge and stated I didn't have an undershirt on so I couldn't give her my Staples shirt. I walked over to the pharmacy in the same mall where Staples store is located, bought a shirt and changed out of Staples shirt. I went back into Staples store and handed Manager Rita my shirt. On my way out of the Staples store Manager Monica proceeded to walk towards me, insult me and threaten me. She made racial comments about my hair and stated that if she wasn't on the clock she would have hit me. Days before other cashiers spoke about a verbal dispute between herself and another employee Jordan. After she threatened me on my way out of the store, I went to the local precinct near the Staples store. I explained to two officers the situation and they encouraged me to speak to corporate or someone of higher level management. The officers explained to me that being that she did not state directly that she would kill me or shoot me, I couldn't make a police report. After I left the precinct I attempted to call the staples corporate office but being that it was a Sunday and outside of business hours, I could not get in contact with anybody. I proceeded to call Staples Customer Service and spoke to representative by the name of Gener. After explaining to him what had happened he took my contact information (my name, email, and phone number) and stated someone would reach out to me via phone the next day September 9th as well as send me an email where I could document what had happened. I got a call from hr the following day to confirm what I had disclosed and haven't heard anything else back until this day. read more

Staff in this location is very friendly and helpful. Unlike other locations where you have to walk and look around for help, employees here are pro active and would approach you if u need anything. read more

Worst location ever waited 45 minuets and still haven't got helped on my document I need to get laminated.

We had an excellent experience. The ladies at the printing service were extremely professional. The new GM is friendly and has awesome customer service read more

I recently visited Staples on Tuckahoe Road, I was on crutches because I had broken my leg in April. I had to commend all of the sales associates at this branch. They went out of their way to help me. Despite the store being crowded they showed me around to everything I needed and when I said I was OK and would browse a bit they came back and checked on how I was doing. Wow great service. read more

I will literally never come back here. The woman at the Print center was so unbelievably rude for no apparent reason. As soon as I walked up with a wine bottle in my hand and said I wanted to print a label she cut me off and told me she won't do that and to go buy a staples packet of labels. This is the second time I've been here that the same woman was unhelpful and nasty. Never again. read more

Worst customer service !!! I've been coming here for a couple of years now and the staff has not improved by any means. Sales associate and staff walk around eating on the clock instead of assisting customers. The machines are always experiencing some technical issues and the wait time for assistance is unbelievably slow. They need some serious management revamp asap!!!! read more

I've been to this Staples a few times before to print from the copy/print machines and the process has been rather smooth up until today. A few weeks ago, I asked for heavier stock paper for the print machine and it was fine. Today, I go in and ask for the same thing again so that I can print a one-page 8.5x11" pdf from my USB and was told by an associate (I was told her name is Emily) the card stock will not work with the printer. I told her it is not card stock but is a slightly heavier paper, which worked last time. She said it's the 67/70 lb and would go check. She apparently goes to help another associate with a customer then comes back (she barely checked) to tell me they don't have it available now. I asked if she would print on the card stock using their printer from behind the counter since it's just one sheet. I assumed it would be okay being that I am only one of two customers at the time and they were clearly not doing any other print jobs. She looked annoyed then told me she would have to charge a rush fee. While it all sounds really reasonable, I've been dealing with Staples for years and have never received this sort of treatment before. I've never been charged a rush fee for as long as I've used Staples (for simple print jobs no less) and this is all because of one employee's incompetence. It made me upset enough to write this review while still in-store. Planning to use a different store for my print jobs in the future. read more

The employees of the store are absolutely useless they see you're getting charged to use a computer and then will have a problem with the printer they tell you to wait to keep you waiting forever ended up just having to walk out of this place and I'm going to dispute the charges that the computer to charge me read more

Nice employees, good customer service, stocked shipments

Asked to scan 10 images for a high resolution printing. They gave me back each file size of 1.2 mg max. Scans are terribly crooked, seems like the associate didn't even bother to press the book for images to be scanned right. They charged me $27 for all this. Please do yourself a huge favor and just find another place for scanning services. read more

The worst customer service of any Staples store. Waited 15 min for cashier to process 1 customer, mgt would not put on another cashier, people are dropping off their stuff and walking out. read more

This location is always well stocked with supplies and merchandise. There is usually plenty of parking. The store is neat and well kept. The employees are very helpful, they are also friendly and eager to help. Thankfully the store is rarely overcrowded except during back to school season. It's a good spot to get any office supplies you need. read more

This is one of the worst store I have ever been to. I gave a print job at 8:30am came into check on them at 6pm the girl at print center said they dont print morning orders until 8:30pm. Came back get my order at 8:30pm they still dont have the item ready. They made me wait until the store is closed to pick up the item. Why do thins to your customer? I would have rather gone to another place if you guys have told me that you all are irresponsible and don't care about your job and your customers. Very unprofessional and employees like you all are the reason for stores to close down. You guys drive customers away from your stores. read more