Amazing service and prices. Rohit was so helpful and friendly when I asked him to print and make spiral-bound books for my grandchildren. Rohit is a wonderful addition to Staples. Thank you! read more

I'm not sure if this location is closing. I saw a sign outside that seemed to indicate a development on the property. But I like this staples because it usually isn't crazy busy & has a good selection. The staff have always been helpful & friendly when I've come here so I have no complaints. I recently bought some art supplies here. They carry a good quality acrylic paint brand that I like. I hope this location doesn't close! read more

Someone needs to get this worker fired, works on Friday at the printer centre. I went at about 4-5:30 and this man just handed me a paper and didn't do shit. Even though we asked him politely every time, he couldn't give us straight answers. He doesn't help AT ALL. Someone make him do this job properly. The place was empty and he couldn't even stay at my printer and help me for more than 30 seconds before leaving. SOMEONE GET THIS DUDE FIRED. Doesn't pay attention, not doing the job he's paid for, and should actually learn what his job's about. read more

Staples online delivery doesn't even work! Oct 10 - Ordered 1 pen and 3 Visa pre-paid gift cards online to have delivered to my home. I order things online and expect them to be delivered to my home. I get a confirmation email with expected delivery Oct 12 for the pen, Oct 24 for the gift cards to be delivered to my home address. Oct 12 - I get an email that they need to verify my ID and to into a store to pick up my item. Why do I need to verify my ID? Why do I need to go into store? My credit card has already been charged and they know where I live. I called the customer support call centre they had no explanation or reason why I needed to go into store. I go into the store, and it was the 1 pen that I ordered. I drove all the way to the store to pick-up 1 pen because Staples couldn't deliver this item! Oct 13 - I get an email that the Visa gift cards have shipped. Great I'm expecting them to be delivered to my home. After 15 business days, I am pissed that they haven't delivered the items to my home. Oct 31 - I called customer service to inquire where my items are. They did not know where the item was. They emailed a few hours later to say they are shipped to store again! Why is this item being shipped to store? I ordered them online for the item to be delivered to my house. They made some excuse that since its a credit card they are being shipped to store. The gift cards need to be activated online before they can be used. Meaning they can be shipped in the mail with no risk, they would be useless to anyone that may 'steal' them. Not sure how my mail could be stolen since I live in a condo with a secure mailbox. Oct 31 - I go into this store location to pick up the item, the first thing she says "i can't find the item, let me get my manager."After another 5 min of looking in the book, she says "I found your items". I then go home to activate the gift cards. I asked their manager to fix their delivery service because it's a big waste of my time come in store. I made 2 trips to their store and 2 phone calls to customer support for 1 pen and 3 gift cards and it took 15 business day to get the item. How is that easy? I will not be using Staples Delivery ever again! Carbon copied: Staples Operations Support, Email to Matthew Blake, Sales Operations, Ellen Roseman, Toronto Star. Any other users please report your delivery problems! ----------------------------------------------------------------------- Nov 3 - I got a call from a supervisor Sima at Staples head office apologizing for the inconvenience. She states that for certain orders, customers are required to go in store such as: 1. First time online orders 2. All gift cards 3. High-value items like laptops I'm impressed that they actually took the time to respond to my complaint. Credit $20 to my credit card, a small gesture read more

Someone needs to teach the people who are employed to make deliveries for Office Depot to ring doorbells. My girlfriend ordered an external hard drive for her computer and two days later a slip appeared at our door saying that they'd been by but that there was no answer, even though someone was in fact home all day. So, my girlfriend called and told them to just leave the package on our front porch, which she was told wouldn't be a problem. Sometime during that conversation she was also told that the company has no way of communicating with their drivers once they're on the road, WTF. Two days later, after a quiet morning that wasn't disturbed by any ringing doorbells, I stepped outside at 11:30 and there was another slip saying that a second attempt had been made... at 2pm (obviously, no package had been left despite the permission that had been given and despite the fact that I was home when the person must have left the slip). Now, unless this particular Office Depot delivery person has some magical ability to travel in time I have to call bullshit - I mean, they apparently don't even have cell phones. And THEN, someone from the company called my girlfriend to chastise her for not being home to accept the delivery! The damn thing was finally successfully delivered on the third attempt, but needless to say neither one of us will be ordering from there again. read more

Their salesperson highly recommended me to buy extended warranty for tablet telling that I can replace it even if it is broken within 2 years. After it was actually was broken they did not accept it citing small fine print it their receipt. read more