What should have been a simple printing request has turned into a 6+ week hassle. I took six photos to be enlarged into posters. Clerk #1 told me they could do it, but only in certain sizes. Asked me if I wanted gloss or matte. I said "matte." Went back to pick up in a few days. They were glossy. Same clerk said they are all glossy due to the lamination process (???). A couple of days later, all but one started de-laminating. Took them back. Clerk #2 said she told Clerk #1 that they needed to be sent to FW processing center for professional results, but Clerk #1 refused. Got this done, new ones back in a few days, and infinitely better looking. Then 6th poster started delaminating. Clerk #3 said he would send it out for re-do and I could have a bigger size (contrary to what Clerk #1 originally told me). Nearly three weeks have passed and I still do not have 6th poster and need it for a deadline end of week. Went back in today. Clerk #1 said she would give me 50% refund on it, put back on my credit card. Gave her my credit card. She then discovered that without receipt I could only get store credit. Told her to forget it. Moral of the story: Do not use Staples for this. Find a dedicated print/photo shop with trained, professional employees and quality service. read more