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11 years ago

The location of this store is perfect next to a best buy. The price competition is great

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Ask the Community - Staples

Connecting Point - Connecting Point Computers

Connecting Point

(43 reviews)

Well then. Before I picked up my computer yesterday, I would have given the Connection Point 4, and…read moremaybe, 5 stars. But, apparently being the only place in town that can repair under Applecare gives you credence to be insanely disrespectful to customers. I've worked in customer service on both ends for years, and this was the *worst* experience I've ever had. When I was phoned saying that my computer was fixed, I asked about the data; I was told that the hard drive was going to be blank, and that to transfer my data would cost $75. I told them to transfer my data due to a handbook chapter I am writing that wasn't backed up, which I needed. When I went to go pick up the computer, I just wanted to alert the tech that I was never told that my data would not be transferred, and that I think it should be policy to alert customers in clear language that the hard drive would be blank. I had my external hard drive with me when I dropped it off, and had I been told that the data would not be transferred, I would have backed it up then and the whole situation would have been avoided. At this point, the manager of the Connecting Point came out of the back room on the offensive. He stated that anyone who knew enough to bring a computer in for repairs should know that data would not be transferred with a hard drive replacement. I find it extremely rude to basically insinuate that I am not intelligent enough to understand his business. I was then informed that informing the customer is policy, and that policy was violated with my interaction. At that point, he told me that it was my fault for not understanding his assumption and his employee violating protocol, and would not even apologize for the miscommunication. I paid the $75, and the employee I had originally been talking to apologized for my extremely poor experience, specifically with the rudeness of the manager. Basically, kudos to you, employee who apologized. The work is quality, Laptar is working great (Yeah, it reminds me of Reptar from the Rugrats,) but given the choice I would not patronize them.

My Macbook Pro started acting weird with screen flickering and freezing. Looking up online and…read moreperforming a basic triage suggested that it was an video card problem. I called Apple Support and they told me that I could bring the laptop to Connecting Point as it's an authorized repair shop and it would be covered by my warranty. I brought the laptop to Connecting Point, explaining the symtom with a video I recorded showing the screen flickering. The guy also believed that it's likely a video card issue and the replacement would be covered by warranty. However, the next day I received a call to pickup my laptop. This time it was another person and he said the problem was due to hard drive corruption. Based on my initial triaged, I was quite certain that it wasn't the hard drive fault. But the guy insisted and I gave the benefit of the doubt. I was $60 for hard drive failure because the drive I had was third-party and won't be covered by AppleCare. That's fair if the problem was due to hard drive. After I came back, I googled for a way to run hardware diagnosis and found that every Mac includes Apple Hardware Test with the installation CD. I ran it and within minutes it showed that the video card is faulty. I brought the machine back and let them know that the problem wasn't the harddrive but the video card. At first, without letting me explain, argued that if they said it was hard drive then it's definitely the hard drive, until I mentioned the code they were ok to try to run the diagnostic software and found the exact same error code. Although it is obvious that the problem was due to the video card and it will be covered by AppleCare. They didn't refund me $60 I paid for their "mis-diagnostic", but rather came up with irrelevant/rude arguments with me. There was a problem and they did not find it for whatever reason, and they thinks it's reasonable to charge me for that. So do yourself a favor, if you have an issue with your Mac, just send it to Apple directly. Although it might takes 2 days more for the shipping, you will be dealing with a lot more respectful and professional persons, who won't try to rip you off.

Mobile Kangaroo

Mobile Kangaroo

(5 reviews)

Mobile Kangaroo has been one of the only tech companies that has had staff that genuinely cares…read moreabout their services, their customers, and their customers time. About two months ago my phone had been stuck with a Green screen, which turned into a month long ordeal with Apple being incredibly disorganized and hard to reach. Matt helped a tremendous amount when no other company would even touch my phone. Not only did he help me get an express replacement through AppleCare, but he helped me try to back up 1 Terabyte worth of almost lost data from my iPhone which had never been backed up. He helped me set up my new phone when it finally came in the mail, and even walked through to show me what was going on with my old phone's screen. With my luck after a month without a working phone, my 2 week old new phone had additionally been crushed during the snow last week, and I again was without a working phone at all. I quickly went to Mobile Kangaroo where Chase helped me sort out the plan to either repair or replace my phone. He helped communicate consistently even when I created a hectic email thread, but he took so much of his own time to help me get a phone before finals! To my surprise after we pestered Apple, I received an express replacement phone in just a couple days after Chase and Anthony worked to get the phone expedited which means the most to me. Anyone who is disappointed with Mobile Kangaroo's services is NOT disappointed with their staff rather not recognizing the issues that Apple creates for tech repair workers when they are trying to do everything they can to speed up the process. Matt, Chase and Anthony went above and beyond and this place deserves more recognition!!!!!! THANK YOU!

These guys are superb. Called about a problem with my laptop screen on Saturday, went in Monday…read more Computer was fixed and returned by Wednesday. Excellent customer service and rapport. ShellyB

Staples - shipping_centers - Updated May 2026

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