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Penn Phone Fix

4.0 (8 reviews)
Open • 11:00 am - 7:00 pm

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Services - Penn Phone Fix

Device support or repair

Laptop body repair

Laptop support

6 More Services

Mobile phone body repair

Mobile phone support

Smart watch support

Tablet body repair

Tablet support

Video game console support

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7 months ago

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Ahmad S.

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Ask the Community - Penn Phone Fix

Staples

Staples

(6 reviews)

What happened to this store!…read more Shopped here many years. Walked in today about 1:45 on a Friday afternoon. Tried to get something laminated. Guy at the counter wouldn't even make eye contact with me, I stood there for 5 minutes. Then he mentioned without eye contact that I would need to wait a few minutes. I walked away. I found a little box of envelopes I needed, LAST one on the shelf. Sliced all over with box cutter incisions. Like $60 for a box, but I needed them so ok. Entered checkout queue. 1 patron in front of me. He finished, so I placed my purchase on the counter. Cashier didn't even acknowledge me. Some guy walked up to the side counter and started asking about camera batteries! I lost my cool. I said OK, take care of this rude walk up customer, I'll wait . I want your attention. Camera guy left. Still no attention. Not asked if I had Staples rewards, etc. Then some Karen walks up behind me, starts demanding service from cashier. Says she has been waiting a long time! Cashier again ignores customer in front of him. I say sarcastically "hey, obviously Karen was here first, I am so sorry to inconvenience you with a sale, why don't you go help her?" He threw my stuff and receipt in the bag, never said more. He made excuses then to Karen, lots of folks off at lunch, he is only one here to deal with up to 3 customers! Thinking of the thousands I spent at this store, obviously overpaid. Found same purchase online for $20. WHY would I Ever shop here again? Obviously so I can create havoc for entitled line jumping Karen's, burned out copy center people with no customer service incentive,? Maybe to stand out front with employees to smoke a cig while customers wait (they are SO hidden by the front door). Maybe it's just this store. Seems like a desperate cry for help from management. Is this store about to close from apathy?

The people seem basically good to excellent. the selection is a little thin, like, not that many…read morekinds of actual metal staples for a stapler. this may be known. New phone tree subjected me to 20 s of marketing. thus, 2 stars, first impression. I'm sure they think I want to hear their new motto and their new slogan, but, I really don't. I saw this as a micro-agression, essentially.

Mobile Kangaroo

Mobile Kangaroo

(5 reviews)

Mobile Kangaroo has been one of the only tech companies that has had staff that genuinely cares…read moreabout their services, their customers, and their customers time. About two months ago my phone had been stuck with a Green screen, which turned into a month long ordeal with Apple being incredibly disorganized and hard to reach. Matt helped a tremendous amount when no other company would even touch my phone. Not only did he help me get an express replacement through AppleCare, but he helped me try to back up 1 Terabyte worth of almost lost data from my iPhone which had never been backed up. He helped me set up my new phone when it finally came in the mail, and even walked through to show me what was going on with my old phone's screen. With my luck after a month without a working phone, my 2 week old new phone had additionally been crushed during the snow last week, and I again was without a working phone at all. I quickly went to Mobile Kangaroo where Chase helped me sort out the plan to either repair or replace my phone. He helped communicate consistently even when I created a hectic email thread, but he took so much of his own time to help me get a phone before finals! To my surprise after we pestered Apple, I received an express replacement phone in just a couple days after Chase and Anthony worked to get the phone expedited which means the most to me. Anyone who is disappointed with Mobile Kangaroo's services is NOT disappointed with their staff rather not recognizing the issues that Apple creates for tech repair workers when they are trying to do everything they can to speed up the process. Matt, Chase and Anthony went above and beyond and this place deserves more recognition!!!!!! THANK YOU!

These guys are superb. Called about a problem with my laptop screen on Saturday, went in Monday…read more Computer was fixed and returned by Wednesday. Excellent customer service and rapport. ShellyB

Penn Phone Fix - mobilephonerepair - Updated May 2026

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