This place is a paradise of competence and genuine friendliness. I wish Coleen and Jim could bottle…read morethis and sell it to other smaller merchants service businesses. They're fast. They're reasonably priced. The store is clean and well kept. The service is prompt. They follow up your transaction with a confirming e-mail. And when they say something, you can count on it. At one point we were considering sending our luggage to an overseas destination via UPS. We thought it would save time, money and hassel. The folks at UPS Store/Colonnade told us it wasn't worth our while. Who turns away business? I guess it's people that want you to come back. Which I have, time after time and will continue to do. People who know me on this site or elsewhere know I don't get enthusiastic about much of anything, let alone a store that transports packages and other stuff, prints in 3-D and packs like the pros they are.

Great service and high quality products! Good value for cost. Super customer focus and desire to…read moreplease!

What happened to this store!…read more Shopped here many years. Walked in today about 1:45 on a Friday afternoon. Tried to get something laminated. Guy at the counter wouldn't even make eye contact with me, I stood there for 5 minutes. Then he mentioned without eye contact that I would need to wait a few minutes. I walked away. I found a little box of envelopes I needed, LAST one on the shelf. Sliced all over with box cutter incisions. Like $60 for a box, but I needed them so ok. Entered checkout queue. 1 patron in front of me. He finished, so I placed my purchase on the counter. Cashier didn't even acknowledge me. Some guy walked up to the side counter and started asking about camera batteries! I lost my cool. I said OK, take care of this rude walk up customer, I'll wait . I want your attention. Camera guy left. Still no attention. Not asked if I had Staples rewards, etc. Then some Karen walks up behind me, starts demanding service from cashier. Says she has been waiting a long time! Cashier again ignores customer in front of him. I say sarcastically "hey, obviously Karen was here first, I am so sorry to inconvenience you with a sale, why don't you go help her?" He threw my stuff and receipt in the bag, never said more. He made excuses then to Karen, lots of folks off at lunch, he is only one here to deal with up to 3 customers! Thinking of the thousands I spent at this store, obviously overpaid. Found same purchase online for $20. WHY would I Ever shop here again? Obviously so I can create havoc for entitled line jumping Karen's, burned out copy center people with no customer service incentive,? Maybe to stand out front with employees to smoke a cig while customers wait (they are SO hidden by the front door). Maybe it's just this store. Seems like a desperate cry for help from management. Is this store about to close from apathy?

The people seem basically good to excellent. the selection is a little thin, like, not that many…read morekinds of actual metal staples for a stapler. this may be known. New phone tree subjected me to 20 s of marketing. thus, 2 stars, first impression. I'm sure they think I want to hear their new motto and their new slogan, but, I really don't. I saw this as a micro-agression, essentially.

Had some invites printed for an upcoming party, and they were perfect and quick!…read more Dropping off returns from Amazon is so much easier here than at other stores! new go to!

Had to ship a package recently. It was getting late, and tried to call four times to check with…read morehow late could I take it to the airport (secret weapon, useful, but secret). the new phone system was crap and cheerfully hung up on me three times after asking for an agent. Deeply offensive interface. I hope someone gets fired for that cold mess, but know they saved money so got a bonus while quality of service went down. final time I called, the chap who was outside the US, told me that the aiprort can take packages until 715 pm. Great news. got to the airport at 630 and they locked the door behind me. 630 is the cutoff and has been for 2 BLOODY MONTHS. at least the shipment was exceedingly expensive. the airport folks were 5 stars. this site, who knows? I never could speak to them. They and the phone tree can have a 1. If you have questions, drive there I guess. Made USPS look good, except, ahem, they were closed. Next time, I'll try UPS.

Helpful people working super hard - this has been my go-to ups store from 2018 to now and will…read morecontinue to be. Our company ships samples once or twice a week, so I'm in there often, and honestly every person there has been helpful, organized, and quick to help -- but mostly I notice they're all efficient to get people in and out and on their way as quickly as possible. I like the fact that they don't waste my time and get me out the door as quick as I can. Since Covid started, I've notice how freakishly busy shipping has gotten. There's sometimes half a dozen people there waiting in line, and the UPS team at Hamilton will often call out to or walk the line to ask if anyone has pre-labeled packages, so they're not standing there for fun. It's a group of really unique people who all seem to answer the same questions every day, figure stuff out for people who can't remember their Aunt Suzy's ZIP code, and politely tell people they can't take FedEx packages. I've even seen them literally show a guy how to open their front door when the guy couldn't figure out how to push. Seriously. So I've noticed the best thing you can do is to figure out in ADVANCE what you're trying to do and where you're trying to send your box o' goodness, to help them do their job as best as they can. Anyway, cool people there and I appreciate their help each time I go in!

i don't think I will ever use ups again. if you are thinking about paying to pick up your package…read moreat the ups store, don't do it. whatever the tracking says on there is wrong and it's more of a hassle to go there for your package and it not be there. if your thinking about picking it up at the access point, your better off sending your package back and not getting it at all because it is a serious waste of your time and money.

The quality of the work is not what you would expect from a professional printer and the desire to…read morehelp the customer is non-existent. I thought this small print shop would offer a higher level of service and professionalism than a Kinko's type, and I was willing to pay the price... although after an experience with Print It I would rather sacrifice quality than deal with such disrespect. When I contacted them originally they promised our job was not out of the ordinary, although eventually they informed me an individual customer is not their "typical business client" and in the end took advantage of us after acting quite put-upon throughout the process.

Great local family owned business. Always providing a high quality product and fast turn around.read more

From the owner: Colonial press is a "One-Stop-Shop" for all your printing needs. We offer a complete line of…read moreprinting options from full, multi & single color. To an entire line of finishing equipment. Our goal is to provide you with the quality you deserve at a price you can afford.

The only reason they get a 1 is because you cannot write a review with a zero! Worse customer…read moreservice EVER and just flat out lying to me! Was guaranteed repeatedly that I would get a call the next day and that my order would be ready. Never did I get a call from them and now after MONTHS of trying to work with them I still dont have the products I ordered. If you want a headache and piss poor customer service then this is the place for you!!

Hit or miss customer service. Good quality, good - albeit sometimes very inconsistent pricing - but…read morevery spotty service on things like calling as promised when a job is done and once in a while losing track of your original files. "Oh, yeah, we've had that done since yesterday morning. Didn't anyone let you know?" I keep giving them second chances, because their quality is almost always very good, and their pricing is not bad. A great source for oversize scans though, I've always had good results with that.