I needed to fix my 9th gen ipad. The Apple store at the Alderwood Mall couldn't fix it, instead…read moreoffered to sell me the same model for another $250. I called 5 ipad repair shops and Jay at CPL was the was able to give me the answer I was looking for evwn without seeing the ipad. Got the ipad very quickly and the rates were very fair. I will not use another electronics repair shop.

Went into their office to replace my cell phone battery. A gentleman was courteous, told me it…read morewould take an hour. After 15 minutes, he told me they don't have the battery in stock and said he would reach out to me once it was in. That was two weeks ago, I followed up with a phone call a week ago and was told the battery was on its way. Still have yet to receive a phone call.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

Sadly, my laptop wasn't able to be fixed due to a GPU failure, but these guys went above and beyond…read moreto try various diagnoses, and true to their word, didn't even charge me for their work since they couldn't repair things. Their quote for data recovery was also quite reasonable, even though I didn't end up needing it. I'll definitely be taking any devices that need help here from now on. Bonus tip: If you're waiting on a repair on a nice day, Gas Works park is literally a few blocks away!

PHENOMENAL!!! Saved the day!! Highly recommend!!! Was in a tight jam and a hour later had a working…read morephone. Reasonable prices and empathetic humans behind the counter. Will always come back!!

great service, easy and great price. Didn't even have to leave my neighborhood, it was so handyread more

I highly recommend. Very kind and informed. repaired my broken phone screen in under one hour with…read morea warranty. it's so convenient that they can come to you so you aren't stranded somewhere without your phone.

these guys are some incredibly incompetent and dishonest individuals !…read more I brought my Gen2 12.9" iPad for a new charging port and a new battery ...after the "Phone clowns" had my tablet for two weeks I get a call that told me my tablet was waiting at their office for pickup, they also mentioned they had replaced the charge port and battery but had to remove it because it still wasn't working , they then gave me full refund . This is where lie #1 came into play. They said they replaced the charge port but they did no such thing ....... when I returned him I plugged the charger and to no avail, I still had to put pressure on the charger so it would make contact and actually charge the tablet ! My point is If they actually put a new charge port in I would no longer need to fiddle around with the plug to make it work, I'm sure they wouldn't have pulled the new charge port after realizing the tablet wouldn't start . There are other details that transpired but I don't have the time to write a dissertation on this company, I'm only here to warn others to steer clear of these people ! After researching this tablet I find out that it takes a trained and seasoned tech to change the charge port , the newer charge ports are an easy swap but the Gen 2 needs a micro solder and an incredibly stable hand. The pads are very close and there is zero room for mistakes. My guess Is the tech took the tablet apart and realized he couldn't do the job , he put the tablet together (leaving glue EVERYWHERE and not even bothering to clean it up after he/she finished ..... bottom line is these guys cannot be trusted.

Extremely disappointing. After buying several phones from TPG over 4 years I purchased a phone…read morewhich he told me would work for Verizon Network through Visible, it does not.. Also, the phone is junk. It shuts off constantly. Cannot make calls without repeated restarts. And the screen broke during Sim card installation. I called immediately and was told to bring it in. When I did I was told to do better research before buying and the store took no responsibility at all for any of the phones problems. This phone was beat up with damage all around the edge of the phone body. The stores refusal to offer any solution at all is not just very poor customer relations but dishonest. Considering small claims court. What a farce.

Was sent here by Samsung to fix my S21+ because of the "black screen of death". Honestly, I was a…read morebit skeptical with the strange name which seems a bit unprofessional. However, they proved me wrong. Good communication by setting expectations with how long it would take and possibility of data wipe. Got it back in 3 hours, unfortunately there was a data wipe (not their fault). They handled all the paperwork for the warranty service.

Avoid at all costs, they run an insurance scam and then the manager strong arms you into paying by…read moresaying you cant have your phone back that day unless you pay out of pocket, then asurion refuses to cover their software error and the mistake of the tech at u break I fix. came in with a claim, they said the claim expired so I had to scan and make a new one, apparently Asurion put my imei on number into the system incorrectly (basically a phone VIN number), and the tech didnt notice before starting the work, so when I come back 3 hours later (they never called to tell me my phone was done) they said they would have to replace the broken screen back onto the phone before I could leave (so another 2 hours of my time to cover 2 mistakes, neither of which I made). The "district manager" Sebastian G then just lies to me and tells me my only 2 options are to come back the next day for the phone or pay out of pocket (upon calling asurion later he was supposed to tell me to call them to have the IMEI number fixed on their end, but it was close to their closing time and he did not want to stay late). So with no other option as I cannot leave my phone (literally dont know how to get home without it as I drove over 40 minutes to get here) I am strong armed into paying out of pocket. Now after weeks of run around with their parent insurance company assurion they found a solution where another claim could ve submitted which they would be reimbursed for and then I could be refunded as they would have essentially be paid. To this the "district manager" Sebastion said no because it would make a lot of paper work for him and apparently he was just too lazy to do extra work for a mistake his employee made (according to asurion they are not to do any work on a phone if the imei number doesnt match the one that is on the claim). So at the end of the day, 2 mistakes made by the company and no responsibility shown by the "district manager" Sebastian. At this point both them and Asurion are completely washing their hands of it and leaving me out the full amount of $491, which is ridiculous price to charge for a screen repair of a 5 year old phone but that is besides the point. The 2 receipts pictured will show that my correct IMEI number is on the receipt *after* I pay out of pocket (interesting how their system reads it right once I pay but not during the claim processs). Avoid at all costs and cancel your insurance with asurion, paid into it for over 5 years with no claims and when it finally comes time to pay out they find a way not to. Sebastian also lied when the work order was created to try and deny the time I dropped off (he claimed it was 4) but as you see on the receipt the work order was created at 11:46 am so it took them over 4 hours to *not* fix my phone. To further everything after finally having the insurance company get directly in contact with the store Sebastian lied about the events that transpired. Do not use Asurion and U break I fix, they are not consumer friendly and will not assist you in errors caused by either their own internal website or errors directly caused by their staff. imgur link to the photos since cant add them on yelp https://imgur.com/a/dfELhpE

I was told my phone repair would take about four hours but the job was done in about an hour. Jason…read morewas very helpful with quick customer service. Only reason I'm not giving 5 stars is that I wish there was a way to check in online or schedule an appointment.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Hebert is an expert to fix phones and computers, I had many issues with my phone and computer and…read morehe was so great figuring out and returning everything ready! I highly recommend his service!

I highly recommend Hebert for any sort of device repair. He does extremely quick and quality work,…read moreall at a fair price. Plus, he's super kind and friendly to boot :-)

I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business