The cell phone died! Woke up one morning and it was off and wouldn't charge. Took it to a nearby…read more"..I fix it" store and they could do nothing with it. Luckily, they suggested the "Lab" in Lynnwood. Ultimately, Jay found that a capacitor the size of a dot of an " i " in this text had gone bad and luckily (again) he was able to replace it. The work that people like Jay do is often phenomenal, like with my phone. Highly recommended

Professional quality got my phone fixed within the hour after I went out to eat, came back it was…read moredone with the screen protector phone is as good as new so now I don't have to get a whole new phone. Highly recommend. Pricing is very competitive as well.

My iPhone was freezing. The iPhone I'm typing this review on…read more I went to get the screen fixed. No frills, no gimmicks, just great service! The guy pointed the upgrades window on my phone and says you need an upgrade. So software fix the phone, but, this is the second time I've been to this business and had a fantastic experience. It was far simpler than I expected. Please note, they did fix one of my phone previously. And that was great. We just need a consultation give him a call or swing by, lots of parking, signage.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

Recently went to a bbq for my friend birthday and my phone fell out of my pocket and cracked the…read morescreen. Phone company sent me here and they were great and had my phone fixed earlier then they said would be done. Also followed up with me after to make sure everything was working well.. If you have an accident like I did bring your phone here to get fixed

I don't write many reviews, save for a few glaring examples of either that the business is…read moremischaracterized, or it is extraordinary. In this case, it is the latter. I could drone on about what they fixed, etc., but the fact is that in my nearly 25 years here, I seldom get this kind of service. Every person there is great-respectful, honest, and sometimes even funny. They actually communicate with you and tell you usually within a half hour how long something will take to fix. And here's a shocker for Seattle, they'll tell you if they've encountered another problem that may take longer/and or that it wouldn't be worth fixing. The bottom line is, if I could build a large company that fixes devices, I would start with Jet City as the model, and build every store exactly like it. A successful organizationIt starts with the people it hires. They have that locked in at Jet City. Erik Oh, and btw, they have a bulletin board where you can tack a sticky note about how your phone/device got broken. It's ok to fib about it. That makes it funnier.

OMG, I CANNOT STATE ENOUGH what a gem this guy and his business is!!!…read more Dummy me dropped my phone today, no visible damage except for a crack in the backplate, but it worked fine. By 10pm I noticed that the phone wouldn't charge anymore, not through wire, not through wireless charging. I am a business owner and I need my phone all the time, so I was pretty freaked out. We looked around and found this guy, iDriveToYouFixIt, apparently open until 11pm. On a FRIDAY NIGHT, at 10.30pm, this guy drove across two neighborhoods to meet me at my house. Grabs my phone and goes to his car, opens and diagnoses it on the spot, comes back and let's me know that just a little contact to the battery had fallen off. Not a broken battery or charging port or anything worse as I feared, but just this little thing. So he goes and fixes that right there, clears out some gunk around the front camera (that had apparently built up from a previous front glass repair at a crappy repair shop), cleans up the charging port while he's at it, and replaces the back plate with a brand new one, all within 45 minutes - and hands me back a fully functioning, in fact improved phone and then charges Uber Reasonably!! Instant fat tip, instant mega appreciation, and 5 star review. I couldn't tip as much as I wanted but trust me, I'll leave 5 star reviews everywhere and drum up his business as much as I can and make all my friends and family use his service, he deserves it. What an amazing service. And on top of it all - he is THE NICEST GUY! Friendly, kind, humble, and moreover, super competent. I cannot praise him enough. If you have an issue with your phone, please use him. Thank you for your amazing service, Kendall (I hope I didn't butcher your name!) Bextewarî û serkeftinê ji we re dixwazim.

I've been helped by Kendal twice now since I don't take the best care of my phone... he was very…read morecommunicative from the start and very helpful. He's efficient, informative, and genuine. 10/10 I'll be recommending him to everyone I know

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

Won't ever go there again... stupid high prices and arrogant service. It was a waste of gas and…read moretime going there.

We took my new phone into the Lynnwood store and was helped by Kevin. We were very impressed…read morewith his work. He explained exactly what he was doing. He was very pleasant, and answered all our many questions in an understandable way. (We are in our upper 70's..... so that was very important for us!). We will tell others that we know about your service. Ernie and Kathy Lassman

I brought my phone to the Lynnwood store; it was not turning on at all. Zion let me know what the…read moreproblem may be but would have to take a closer look, he was clear on what pricing would be and when I could check back. I checked later in the day and unfortunately, the phone could not be salvaged. I appreciate Zion taking it apart and trying to fix it, he did not charge me and let me know what a used phone would cost. My father has used this same location and had excellent service as well.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.

Be wary of what they tell you. I was told that the part was in stock and my iPad would be repaired…read moreby Wednesday. The part was NOT in stock, but they didn't tell me that despite their policy of "keeping the customer informed" of the status of the repair. The price I was quoted was more than double what the same repair cost at a competitor so you can ignore their promise of "lowest cost." When I questioned the price increase, I was advised that, "we have new owners who changed the prices." Their staff was always pleasant, but the place can't be trusted!

Had an old prepaid phone we couldn't get working. They had a little time to take a look at it right…read moreaway...awesome. After a lot of work and some phone calls, they got it going. Their customer service, and the knowledge of their craft, is absolutely outstanding - as it has been on all of our previous visits. I'm definitely coming back here again the next time I need help with my electronics.

I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was…read moredamaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!

I highly recommend Hebert for any sort of device repair. He does extremely quick and quality work,…read moreall at a fair price. Plus, he's super kind and friendly to boot :-)

I asked for a quote online and received a quick reply! Service requested was done quickly and…read moreaccurately. Highly recommend!

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.