This is the worst store I've been to in my entire life. there are almost no workers, and the few that are there have no idea about any of the products, or even how to answer a simple question. I will never do business with this store, nor with the Staples corporation ever again. read more

I should have known better, yet I did it anyway....I went to my local Staples (and only office supply store within a 90 mile radius) to buy a new printer. I had been waiting for my old, cumbersome, HP 4620 printer to die, as it had caused me nothing but trouble since I bought it. I had a printing project come up, and after running every diagnostic and troubleshooting test on my HP, I concluded it was dead. So, I did what I ALWAYS do before I buy products - consult with Consumer Reports. I matched the ratings on printers from Consumer Reports, with the features I wanted most, and compared them to the "pick up in 1 hour" printers I found on my local Staples store. Armed with my information, I went down to buy an HP 5549. Typically, I did not find any on the shelf. One Staples associate came up to me and when I explained that I had looked on Consumer Reports and knew what I wanted....he looked lost. I tried explaining but it was clear that he would be unable to help me, so I continued looking on my own. A few minutes later, the General Manager, Ian, approached me and I explained that I knew what I wanted, based on my prior research. We were standing in directly in front of where the 5549 printers would be, and I expressed my dismay that they were out of the printers. As I had more "no's" on my list, and very little "yesses" (as is typical for our store, for some reason, they only carry "older" or "soon-to-be-outdated" models), I had no idea what kind of printer to buy. Ian directed me over to the HP 6968 model and explained the differences between the model I wanted, the 5549, and the 6968. Convinced, I bought the 6968, extra ink, and the extra warranty (because printers don't last very long anymore - that's why they are so cheap, I was told.) I loaded everything into my car, then as usually happens, I ran back in because I had forgotten stamps. IMAGINE! my surprise, when I went back in, to find an entire endcap of the HP 5549 model I had originally came to buy - ON SALE! I thought about getting the 6968 out of the car and coming back in to get the printer I HAD WANTED IN THE FIRST PLACE. However, I was tired as it was at the end of my errands and I wanted to get started on my printing project, so I decided to give the 6968 a try as it had been so highly recommended by Ian, the General Manager. I went home, set up my new printer, and went to work on my printing project. Immediately, I knew I had made a mistake. The 6968 had every troublesome aspect as my old printer. It was cumbersome, loud, the paper got stuck, I was constantly having to go over and "check" something on the printer. I hated it and cursed myself for not exchanging it the day before. Then, a phrase popped into my head: BAIT AND SWITCH. I'll be contacting the Better Business Bureau, and if advised, then my lawyer. read more

Cheryl was so very helpful and nice. I purchased a roll of tape on sale but did not realize that I have been charged the full price which was twice as much. Even though the item had come on sale, she was helpful in looking it up. And was just overall a very pleasant person to work with. Stock was good too for electronics. read more

Staples in Jackson hole does NOT service what they sell. They have ignorant help and show piss poor attitude about their products. Any other place is better including on line. Avoid this store like the plague ! read more

If you need a pencil, pen, paper...why not shop here. However if you need customer service or them to stand behind copiers they sell...one use of copier that is, just order from Amazon!!! Because I didn't use the purchased Epson right away ...and it doesn't work...they won't help. The managers retort ...well we don't make them, we just sell them. read more

I just bought a computer in the Jackson, Wyoming Staples. They have a small inventory, but I had to have a new computer quickly. There was nothing easy about buying here! Apparently, they've removed their EASY button! I was asked repeatedly to buy insurance, anti virus software, covers for my computer.... The man I spoke with was very knowledgeable, and did his best to help me and yet still stay within the company program. The process took about 45 minutes from beginning to end. My decision about which computer to buy took about 10 minutes. The rest was Staples sales pitches! I wish there was a way to make the process easier and quicker at Staples; their store location is convenient. read more

I was traveling to Jackson for a meeting and needed help getting a very large set of documents professionally printed (spiral bound books, printouts, name tags, posters). Of course it was a Sunday night, I was traveling Monday morning, and Staples was the only place in town I could find open. I gave them a call and Justin walked me through what I needed to do for them to get the order done in time (after gently reminding me that for a job this size they usually prefer a bit more lead time...me too!). I landed in Jackson the next day and headed to Staples to find the order completely done to my expectations. Rory went over my order with me, helped run off a last minute document for us, and got us on our way. It would have been a disaster if the order wasn't done right and it really felt like I pushed the "easy" button. I'm grateful to this crew for their customer service and abilities! Would absolutely come here again if I have printing needs in the Jackson area. read more