I placed an order for 500 business cards last night on Staples website. I could've had it shipped, but it said I could pick it up in the store today by 7:30. I showed up at 5:30 to be informed they were out of toner and couldn't do the job until they got some. They didn't call to tell me this, I had to drive a half an hour through a downtown during rush hour to find out. No telling how many days it would take, could be tomorrow, could be later. Or I could have it sent somewhere and when it was done they'd mail them, could be 3 days. I asked if they could transfer the job to another store and he called the Colerain store. After sitting on hold for 10 minutes he finally talked to someone and they said they could do it. He said it should be done by the time I get there. So, still during rush hour, I drove another 40 minutes away from my home only to find out Hamilton hadn't even sent the job to Colerain and I had to wait for them to do that before he could do the job. I won't be ordering business cards from Staples again. read more