Was having an issue with my iPhone 14 battery. Stopped in and asked the employee (didn't get his…read morename), if he could help. Yes, but didn't have the battery in stock. Came back the next day to see if he would call the Bristol store, to see if they have a battery for my phone. He said that he had two batteries over-nighted. Was able to fix my phone in about an hour. Awesome job guys. Thanks.

Took an iPad in for a power port issue, it was not charging. 3 days later we had to call and check…read moreon it because they don't notify you when the repair is complete. We picked it up, took it home and tried to use it a few hours later and while it was now charging, there was no sound. They fixed one problem but created another. I called them and told them they needed to fix the issue they created, I also told them we would not be paying for their mistake. 2 days later, it was done, never received a call (again), we had to keep checking on them. Save yourself a lot of hassle and take your broken devices elsewhere. ***UPDATE*** In response to the owner: .....The facts are, No voice mails were left, you fixed one issue only to cause another which took days to resolve and cost us much more time, gas expense for going back and forth, wear and tear on a vehicle.I know you don't take these things into consideration so you can stop the BS. My review is a factual account of our experience, period. ***Update #2*** I had to block the so called owner from messaging me due to personal attacks. This is how he reacts to a negative review!. this should tell you everything you need to know about this person and business.

Great price and quick service. Less than $150 for an iPad…read morescreen repair. Quoted at 48hr turnaround, but device was ready the next day. Will return for all future needs. Thanks Brady

My husband and I run our phones out as long as possible. We had one that was losing battery quickly…read moreand another that stopped working consistently/reliably due to water damage. Both issues were resolved quickly, and we are able to continue using our old phones instead of dropping hundreds (likely over a thousands!) on two new iPhones! THANK YOU MYPHONE TEAM!! So thankful :)

I paid for Samsung Care +. I pay 68.00 a month to verizon for phone damage. I have 5 phones. The…read moreSamsung I have has a cracked screen. Samsung Care + and Verizon both say use vBreakifix by Assurion. They will not repair it and say it is a samsung issue. Samsung submits the claim to Asurion and ubreakifix has the claim. But will not fix it keep saying it is a Samsung issue. THIS IS BS because it is a uBreakifix issue. The customer gets screwed. Would not use this company to fix a pile of rubbing dog crap. I now have a 1500. 00 phone that no one will repair after paying to have it repaired. Total BS.

I'm visiting, have an iPhone that I've taken into ATT and to a local repair shop in my home town…read more Both told me it would take over 4 hours and $250. To fix a cracked screen. Took it to uBreakiFix, and the representative there took one look and said your screen protector is cracked not your phone screen. Not believing him I pulled off the screen protector and he was correct. I was apprehensive to do so on my own because I was still using the phone extensively. What a relief and easy fix. Thanks for great service and your attention to detail. Kudos

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I've used them before and there was no problem. Today, not the case. I had called them last week…read moreand they did not make their appointment. I called today, to follow up. The guy just basically jumped all over me. He was screaming at me, how busy they were and the hours they worked. I hadn't acted ugly, I just asked when they might get to me. I believe there is a lack of management problem here. Guys who can work on comuters, but have no idea how to treat customers. Very unprofessional. Actually, what I need them to work on, is the same thing they supposidly fixed before. They have to come out, it is my printer, which is new, that will not stay connected to my laptop.

Laughed in my face anytime ive dealt with them over the last 5 years. The only reason this place is…read morestill in business is because they have no real local competitors. Its a really sad outfit. 3/5 customers I am forced to recommend this place to aren't happy with their work and/or professionalism. Sad to see really our small town that this is our only option. I would recommend literally driving 25 mins to boone to use Apple Juice. Those guys are truly friendly, offer quality work and will treat you like your a human not another dollar bill.

The repair for broken display was quick (less than 2 hours), they charged me 260 for the fix but…read moreput in a really cheap bad screen in. When It cracked again, I fixed it myself and saw the technician broke part of my face id component off.

My display was broken while I was on vacation and these guys replaced it within about six hours…read more They were very busy but they worked me into their schedule and they have great customer service. I highly recommend them!

I had problems connecting with my printer. I called simple support and Clinton was very kind and…read morepatiently tried to help me thru the process. We finally gave up and he said he would send somebody to my house. I took what he told me and very very patiently worked on it until after 1 1/2 hours success!!!! Really appreciate his help and highly recommend this company! I'm certain we will need them in the future.

Simple Support is now my GO TO for IT support! We were interested in installing Starlink. Quintin…read morecame out and performed a very thorough assessment and consultation. He's a great guy and is very knowledgeable and patient. I decided not to install Starlink and instead I had AT&T connect a fiber optic line to the house. Later on, I wanted a direct line from our office upstairs to the router downstairs. Jasper came out and did a thorough assessment and consultation and then returned shortly thereafter to do the installation. Jasper went above and beyond to make sure everything was exactly the way we wanted it and that everything was working at its best. He even went to the store to get the specific CAT-6 cable with the color that we wanted. He was neat, efficient, earnest and, like Quintin, very knowledgeable and professional at what he does. Both men are great to work with, as well is their Project Coordinator Devin. They will give you their all! BTW, I was only charged for the installation and it was a great value for the what they delivered. They are a Blessing indeed!

Had a shattered screen on IPhone, couldn't see anything. Made appointment for the next morning. I…read morebelieve it was Josh (the manager) that greeted me and walked me through the process. Verified all of the info, and was very thorough in making sure that all the questions were covered. He said that it would take a couple of hours. When I went back at the promised time, phone was ready to go. Very smooth process, and would highly recommend. Thanks

I came here to buy 2 new motorized wheelchair batteries for my papaw so he could get around and the…read morecustomer service was aweful. The didn't try to help whatsoever and I could tell they just wanted me to leave. I was very polite throughout the whole conversation I had with the employees. I have never written a bad review on anything else because I felt as if it was a waste of time but I feel like people should know about this place. Stay away from this particular store and order online if you can.