Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

Fix-Up is great place and the owner is great guy that will fix what you need!! If you need anything…read morefixed this is the place to go! I would recommend my friends and family at this store compared to anywhere else in Fort Collins!

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

While traveling thru Ft Collins, we stopped in with a dead (to us) Samsung phone. Cooper very…read morequickly and professionally determined the problem and corrective action. Many thanks to Cooper!.

I had a remarkably good experience here. Three days before leaving on vacation. the lens on my…read moreiPhone broke. I was about to walk over to Verizon and buy a new phone, which I really did not want to do, when I decided to run a search on phone repair and found JJ's. It was 20 minutes before closing, and JJ was wrapping up business with other folks, but he stayed late to look at my phone. I was not optimistic because my phone is about three years old. He did not have the part in stock, but we agreed on a price and he immediately ordered the camera lens STAT. Two days later he called and said the part was in. I was on my way back from out of state. Once again, I got there toward the end of the day and he installed the part while I shopped nearby. The repair was successful and I was able to enjoy my vacation, taking photos as normal. I picked up a few of JJ's business cards and have referred my friends. Thank you for going above and beyond in my opinion.

It's always nice to find a local cellphone repair shop. This is the second time I had to fix my…read morecharging port due to the abuse I put my iPhone through. Sure enough John took care of it for me at a good price. Just make an appointment online and your phone will be in good hands.

who loves breaking their phone?! Not I! I cracked the screen…read moreon my iPhone, so here I am. I dropped it off w no appointment a little after 11am yesterday and it was ready by 3pm. Screens are pricey but cheaper here than through Apple. My total for a new screen was $230 on an iPhone Xs Max. While pricey, it's still cheaper than a new phone. ‍ Customer service is fine and had no issues.

I came in with a cracked screen. Nothing else wrong, no issue functionally, just an annoying crack…read morein my screen. I was told 2-3 hours. I came back at 2 1/2 hours and was told it would be another hour. I waited at the store for ANOTHER 2 1/2 hours only to be told that they installed the wrong screen and I need to leave me phone until Monday so they could install the correct screen. I said absolutely not, and they told me they cannot let me leave with the screen they installed. I said fine, and they were supposed to put back my old cracked one. For whatever reason, they did not put back the old one and I was told to come back first thing Monday (i.e. today). I turned my phone on, and it was missing the S Pen, it said NO SIM - Emergency call only, and it immediately overheated and turned off. I called the store from my husband's phone and was told to leave it off for a bit and the issues would resolve - that it was just because it had been heated up to remove the screen. I left it off for another 2 1/2 hours and still had the same issues. I called again and was told again to come back Monday (today). I came back in first thing this morning and was told it would be 4hours. It has now been 4 1/2 hours. I called and they said it will be another hour. I showed up 1 hr and 20 minutes later to be told the exact same thing - - "We are running diagnostics." I did not get my phone back for another hour and a half. For anyone not wanting to add this up . . . Saturday I was told 2-3 hours and it took 5 1/2 hours to get a BROKEN PHONE back that was not broken beyond an AESTHETIC crack on the screen when I dropped it off. On Monday, my second visit, I was told 4 hours, and it took 7 1/2 hours. While waiting for my phone I got to chat with 8 other customers who had similar OR WORSE stories about this place and their experience. This is completely ridiculous nonsense and the absolute worst business you can go to in my opinion. They give you BS explanations and time frames and don't give a f*** how long they take or if they RUIN your device. I cannot believe any companies (Verizon, Xfinity, Asurion, Verify, etc.) are willing to pay/partner with this business for insurance and warranty claims as, from my experience and in my opinion, this shop is a huge liability. My only piece of advice is to GO ANYWHERE ELSE. ** Also, be weary of any 5 star reviews - - based on my experience and what I witnessed with over a dozen other customers today, those reviews are likely not legit.

Last night while I was trying to finish work online, my laptop's cord separated and started…read moresparking. Not expecting anyone to be open Xmas Eve, I still tried calling Kendal Technology Services this a.m. Ken informed me they were closed, but he and his partner, Brian, would swing by the FC shop at 10am. I met them and he replaced the damaged cord promptly. I have always found him and his staff to be friendly, efficient & their services top quality. Their efforts today were appreciated very much.

When the problem that I had brought my laptop in for started happening again the next day, I…read morebrought it back to Ken. He spent a long time on it, and now not only is that problem fixed, but it's running better than it has for a long time. I appreciate that he stands behind his work. That's good business practice!

iPhone 7 screen replacement. I'm not that into the remote…read moreoffice idea, but if it works, that's fine. The problems I had were the crappy knock off screen and the workmanship. The screen was dark and colors very muted, it had a pressure spot, and it wasn't very responsive. I called, he said that's just how it is. I later broke it, and was actually grateful I'd get a new screen. I went elsewhere, they used an actual apple screen, it was great. They also informed me that it was missing screws and clips inside from the previous screen replacement (Czar). I am not thrilled.

I had the screen repaired on my iPhone 7 and he fixed the camera for free! Highly recommend!!!read more

Appreciated much our more mature help! I was expecting teenagers and was pleasantly surprised that…read moreit was not teens but actual adult people who had knowledge and could answer questions with experience. Service was very good. Would come back in future for my needs.

Be aware of a policy unheard of by me in retail before now: I purchased batteries for a Fenix…read moreflashlight thinking that would restore the flashlight. When I bought the @$20 batteries I asked if I could return them. Was told yes, no conditions stated. I The next day in store the new batteries were tested ok, while the old ones were pretty low. Despite my having a receipt from the day before purchase, I was refused a return because the package had been opened. Then an attempt was made to sell me a new flashlight! Often I have bought a product obviously opened by a previous customer with no issue at all. This business has lost a customer. I will take my business elsewhere.

Greeted at the door she made it easy to find just what I was looking for and set me up with Jaxon…read morewho had all the info I needed to purchase a new computer kudos to you Jaxon thank you so much

Came in for the Geek Squad as this is the only nearby Apple repair shop. Had an appointment and…read morewaited over 10 minutes to even get acknowledged to check in with 5 people behind me. The decor looks like it's from 20 years ago. When I came back, there was literally no one around and finally after 5 minutes someone came out and I had to yell for them to notice I was there. More problematic is they broke my phone! During the repair I was told they damaged the display flex connector so now they have to order an entire replacement phone and I have to come back in 1-3 days (after a 2 hour "repair"). I will be back for the new phone and then never again. Drive to Boulder or Denver for your Apple repairs unless you want your items damaged by their incompetent staff!

I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.