Amazon Prime return - They added Staples to their return locations; being that it is very close, I elected to return my items at Staples. It was a very easy return, and the gentleman at the counter was polite; he made the return a pleasant one. I feel like the store was a bit disorganized; I felt like things were all over the place, and some things didn't make sense. It appeared as if they had too many items and they didn't have anywhere to put them, which cluttered the front of their store. Hopefully, they were working on setting up the store, and I came during that time. read more

In Hindsight, I should have read the other Yelp reviews about Staples printing services first. I needed two posters printed same day for pick up and sent them via the online upload to the Euless store. I was charged $36 plus tax on my card I received a phone call from the Euless Staples that "they did not have ink to print my posters" and were sending them to the Southlake Staples store. Later in the day, when I called Southlake to see if they were received they told me they were ready to pick up, so instead of driving the short drive to Euless. I drove to the Southlake Store. The posters were ready but they told me that I would have to pay for them, as the Euless store online order was cancelled. No one from Euless tild me that. They then proceeded to charge me $50 for the two posters as there was an "express service charge" plus tax added to my bill of $36 plus tax. I did not request this express service as it was advertised as same day pick up service. Who authorized the charge? Dear Staples Management: First off, What kind of operation offers printing services yet doesn't have ink at the stores for products to be printed? Then proceeds to inconvenience the customer to have to drive an extra 10 miles round trip to pick up the work that he needed done. Then charges an extra service charge/fee that he did not ask for and should not be a part of same day pickup? As an added bonus I was treated gruffly. I will think long and hard befroe using your services again. If Ever. read more

They charge $2 dollars per page to FAX!! Not print or make copies! But TWO dollars per page to fax! Makes ABSOLUTELY NO SENSE! PLUS a $5 authorization fee!! read more

Staples - Fax receipt 8 pages at almost $20! Madness! - Shipping Centers Near Me - Euless, Texas

I had an Amazon return to take care of. This location was close and convenient. I was greeted as soon as I walked up and was taken care of efficiently and welcoming. It made something disappointing very easy to take care of. The coupons were a great plus too. read more

Ordered some business cards through Canva at this location. Ordered this morning and I called to see if they were ready yet. The guy at their copy and print center said "They are not ready, we just received it this morning and they are not due until 2/9". One might think, "well if they are not due, what is the problem". The issue is that today is 2/6. So it will take 3 days for them to print 100 cards when they have the machines literally at their store to print them. This is not Amazon where I have to wait 3 days for it to be delivered. This is them, working 8-8 everyday (I don't know their store hours) for 3 days thinking "eh they are not due until 2/9" When I order from Fed Ex, they are done right away. And I've been to that staples, we've all been to staples. Let's be honest, they are not busy. There is a reason Staples is not relevant anymore. This is a good example why. The guy could've said "they are not completed yet, we have been busy with a bunch of other orders that came in." Something. Nope, just "stop bothering me they are not due for 3 days" Staples, you won this time but I will not be doing business with you anymore lol read more

Terrible. When I call about a printer all I get is a busy line. Has Staples finally gone out of business?

My fiancée just got me a very comfortable chair here. Al was the guy that came up to help us and he was super helpful. He even found that the chair I wanted was less expensive on the staples website, and ensured that we got it for the best price. He also told us how valuable the insurance on the furniture there is, so we decided to get it. Thanks Al read more

I will preface this with I understand why the print center keeps getting bad reviews. Take a hint, Staples. I'm not giving this store one star because the manager tried to help me. But the girl in the print center couldn't be bothered to care that a large part of her job should be customer service. She called the manager because she barely had time to talk to me about my issue, saying the last of what she needed to over her shoulder as she walked away. They're out of a ton of stuff on the shelves... And when I finally decided to just try something custom, the girl wouldn't come to the counter to talk to me. I guess she was busy talking to the guy who was working on the computer and taking stuff out of a box, so they just let me walk out of the store. When you're competing with places online... try a little harder to keep people in your store. If you don't like working with customers, find another job. This is why I don't visit Staples much anymore. read more

Horrible customer service! I ordered return address labels online last night to be picked up today. At around noon, my phone rings and when I answer it there's this lady talking on the other end very loudly to someone obviously in the middle of a conversation. So I wait and she hangs up on me. Seriously, you called me. So then my phone rings again and I answer it and it's the same lady and she's still in the midst of a conversation with someone other than me. I say, hello, she still talking. I say hello again and she says oh sorry I didn't know you answered. She tells me my order is ready and I tell her I'll be on to pick it up after work. I go into the store on my way home from work and walk over to the print counter. I'm the only customer there and there's one guy behind the counter who is standing at a computer. He doesn't even acknowledge me until I say excuse me. He looks up and says I'll be right with you. I stand there and some other customer comes up to the counter, which I'm guessing he had been there prior and starts taping a box that had been on the shipping counter. The employee goes over and helps the guy with the box and then goes back to the computer. WTH? I say, is there someone here who can help me? He comes to the counter and says, I'm trying to multi task. Seriously! I get that sometimes you run into an employee who doesn't give a crap but two in the same store and both in the printing department. Two words about this store: stay away! I already do my office supply shopping at Amazon. Better prices, free delivery and great customer service. Now to find a convenient place for printing services because this store isn't getting another penny of my money. read more

NEVER USE THE COPY/PRINT HERE. I needed two images scanned onto a usb drive. No customers other than myself were at the counter. There were two employees working in the department. After getting my information to create a work order, I was told that they would call me when they got to it. I was very surprised to hear that, since it would only take 2 minutes tops to simply press the buttons required to complete my order and provide good (not even great), just good bare minimum, help the person in front of you, customer service. No jobs were currently being printed on the equipment used for scanning the size images I needed. There was no visible management on the sales floor, which might be more the reason why the employees behave that way toward the people. If it's policy, all the leaders need to get out of their chairs and spend a few days actually working beside the store employees for the full shifts, and multiple days. Look the people in the face,who want to give your company money, and you don't want their money and watch them walk out of your business. read more

Ok for an office supply. Tried to get some printing today and their website is not as friendly as Fedexoffice. The guy looked for my order for 10 minutes and then another guy looked on the screen and there it was. Surprise. They were somewhat helpful and printed it while I waited. As a company they need some technology upgrades. And then some training for the staff. But I will probably try them again. read more

It is an office supply store. Came in to buy some ink because I had gone to target that morning before work and the lines were so long I would have been late if I had waited. The ink was the same price as it was at target which I was expecting to spend more which was a score. Their ink is right up front which I liked so I didn't end up walking around the store like a lost puppy. I ended up signing up for their rewards cause this is right by work so may as well get some cash back on stuff if I'm going to be getting ink and such from there. read more

Thank you Logan, Jordan, and manager, David, for assisting with my laptop issue! Jordan spent a lot of time fixing my computer-- so glad he was able to retrieve almost all of my data!!! What a saint! This has always been my favorite Staples; I always utilize their copy center!! Much better customer service than Southlake location!! read more

I needed paper and toner for an urgent project, so I decided to go to the store rather than ordering online. My needs were very specific, so I looked up the products on the Staples website before I went and arrived at the store with a printout showing what I had found. The staff was very helpful and took me right to the products that I needed, then carried them up front while I browsed for a couple of smaller items. The store layout was fine and it seemed clean. They tried to organize flow patterns to facilitate social distancing, although in my experience at multiple stores, the technique is too confusing. I found what I needed and proceeded to the register. The cashier rang me up, and my order came to $200. The toner was expensive, so I expected a high price, but that seemed over the top. I asked how much the toner was, and the cashier replied that it was $135. I told him that it had been around $100 online, and asked him to check that it was the same product. I showed him the printout from the website, and he said something to another employee about me using the price matching feature. That means that if I hadn't done research online, brought the printout, and asked about my total, Staples would have gotten a 30% price increase from me! NOT OKAY! I don't care how nice the staff is, an institution that would do this will get no more money from me. Staples, you just lost a customer. read more

I have tried to use this Staples for their print service on two separate occasions. The first time my business cards came out a hot mess. My second time I came in with an online order. The order was not ready yet which was fine (I was early so it was no big deal). The print department told me they would put it to start printing and it would be done an hour later. GREAT! I came back to the store two hours later and my order still had not been completed and/or started. Never again will I use this store. Unorganized and unprofessional. read more

This has to be the worst staples store ever and I would avoid it at ALL COSTS. I ordered Business cards that were supposed to be ready same day by 7 PM, I called at 3 PM to ask about them and they were not ready. I called again at 6PM to ask and surprise, they were still not ready. Finally the lady says that I can have them that day if I pay an extra five dollars expediting fee, when the website clearly stated that they were supposed to be ready by 7 PM. I agreed because I urgently needed them. Finally, I go to pick them up and they look like something I could've done with my home printer. The cross hatching was so obvious they were hideous. It was freaking cold that day and I had my baby and young son with me, we had stayed in the area all afternoon waiting for the ugliest cards I've ever seen. A lady claiming to be the assistant manager asked me what can I do so that you can leave happy, and she offered to refund me the money even if I took the cards with me, great customer service I think right? NOT. I haven't gotten a refund yet so I called finally today and if I'm not mistaken, it was the same "Terry" who answered me And actually hung up on my first call. So I called again, obviously frustrated, and she says they canceled the order so the refund should have been issued and then if I have a problem with her to call customer service. Screw you Staples and screw your customer service. You can keep your $21. read more

The unmasked young man working today in the copy center had a bit of an attitude. My daughter and I were needing copies and the use of the computer. I felt as if we inconvenienced him. When asked for assistance with computer and printer, he sort of huffed and said I'll be there in a minute. This caused my time charge to go up. The other 2 workers at the front were just chatting . It was just a little frustrating. read more

I've been here a couple times and it does seem...generic. They just sell office supplies, sometimes there's some good pricing, although some of their items do seem too overpriced (not going to buy a chair from here). Convenient location, UPS drop-off point, and it seems to be a clean store. I think the main problem I have with this place is the staff. They just seem...bored or unenthusiastic. Honestly it kinda seems like when you come in they think "Oh hey...another customer I have to deal with." The last time I checked out the cashier was on the phone with someone and she just seemed...frankly rude processing my order. Kinda rushing it while multi-tasking. I can understand that you need to multi-task, but you don't have to express the emotion on the phone call to a customer in front of you. I'm not sure if I can blame them though. I've heard that staples is going through some trouble recently and that they've been shutting down some stores. If they're not careful, they may shut this one down as well. They need some more enthusiasm or a drive for the customers. Whatever happened to the "That was easy" button that gave them attitude versus "That was dull" attitude. read more

I came here to get a few 11x17s printed. When I arrived, there were no customers in the store, a woman was at the print station. She didn't look very busy, as she was on her phone and it did not appear she was working. I told her I needed a few posters printed and she informed me she couldn't do it because she apparently stops taking orders when they are about to close and she supposedly has other orders she was working on. It was 6pm. They close at 8pm. This store was a 15min drive so I was pretty angry by the laziness of the employee. I never go to staples but I thought I would give it a shot. I will not be back. Don't come here unless you want to waste your time. I'm gong to stick with my normal print shop. It's a longer drive but, it's much less expensive and the customer service is so much better. read more

Bought HP printer ink from them only to find out it was defective when tried to use it! Brought ink back WITH THE RECEIPT, says office supplies can be returned at any time on receipt. Refused to return it for new box of ink saying past 14 day return policy for "TECHNOLOGY" items. Really? You won't make this right?? Lost a loyal customer, no wonder this company has such bad ratings. Don't shop there - they sell defective products!! read more

I needed to get 3 pages laminated and the copy center was closed. I waited 10 minutes to get someone to assist me and when he finally came to the copy center he spent 2-3 minutes looking for an order slip. Finally o wrote what I needed done on a blank paper and told the gentleman if I could pick it up in an hr. He hesitated and I then told him I needed it tomorrow. He told me it would defintely be done by the next day. I told him I'd stop by around 830 to pick up the papers. An hr after I left I received a phone call and it was Staples informing me that it would not be done by 830... it took the staff almost 24 hrs to laminate 3 papers. I will be taking my business to another staples... read more

Horrible service by the so-called inventory manager ; he's indifferent and walks away from the customer ; he should not be in customer service if he's not a people person Not sure how to private message read more

Excellent service here from Kyle at checkout! I had called ahead to confirm that they had the desk chair I wanted that they were out of at the Southlake location. The guy I talked to on the phone said they did not have time to assemble before I got there but they could have it ready this evening or in the morning but he he would have one in a box waiting as I needed to pay before they assembled. When I arrived I see one already assembled behind the counter but he said that one was a return (it was a gift and wife felt it was too expensive for a desk chair). Kyle said yes that we could have that one but it rang up 328.00 with tax and other location it was regularly 299.99 on sale for 199.99. Kyle went to a kiosk to look up the model number and gave me the online price of 179.99. Plus since it was already assembled I did not have to pay the 15.00 assembly fee! And the chair is the most comfy desk chair I can imagine and I tested every one at Staples and Office Depot. read more

Staples - Might never want to sit in another chair in my house. So comfy! - Shipping Centers Near Me - Euless, Texas

I have called in several last minute printing requests and they've ALWAYS delivered on time! Quality print services that come highly recommended! Very reliable copy center. read more

I called over the phone and inquired about a special product I needed. The associates were very helpful and searched in store to find it before I got there. When I arrived the equipment was ready at front desk for me to pick up. Awesome job from front desk Saris and Kyle. I will definitely recommend and use this location. read more

was told the part was in the store. went to the store part was not in the store. they would have to order it.Back like they really didn't wanna order the part so left without part read more

The Employees have always been very helpful to me. They have price matched, not only their own website, but local competitors. The store carries a wide selection, but will quickly special order for in store pick up. Even if I have bought the wrong thing, they are very willing to help. Since the location on 820 in North Richland Hills closed, this Euless store has been my go to. read more

Rarely do I go into office supply stores since I'm retired. I needed to replace a binder that was falling apart so since my husband & I were next door at Lowes, I decided that I'd run in & pick up a good heavy duty binder. Actually I bought their most expensive binder for $14 or so. I just moved the weekend before & my home was in need of some organization. I had so much to do that week so I trusted I bought the right binder to meet my needs. Being that I wasn't done unpacking, the receipt was either lost or thrown away. That's what happens when you move. Anyways, about 4-5 days later I got the binder out, got all my papers to put in it & that's when I noticed the middle ring didn't close all the way making my papers not secure. So, I made a trip back to this store & told them what happened & that I didn't have neither my receipt nor did I use their awards card or use my debit card as usual but I had a bunch of cash on me so I paid cash. I don't own a rewards card because I never shop there. Since this top of the line binder was defective I opted for one that seemed not only as sturdy but was able to open the rings much easier. I gave them my license, they entered my info, began to ring me up when the clerk told me I owed them $9!!!!!!! I explained that the binder was over $14 & this one was 50 cents less, so why do I owe $9? She told me because I didn't use a rewards card or had my receipt, I was credited back like $5 & there was a $9 something balance. I told her I never shop there & not only do I not need a rewards card, but I am sick & tired of all these cards plus I really resent all my purchases being tracked. I feel it's an invasion of my privacy. She called the manager & he told me sorry, it's store policy. I tried to explain my situation but he stood there with a cold stone look on his face being un phased. This is an unfair policy! They sold me a defective product & refused to make this customer happy. I told them they could even keep the difference. I just wanted a binder. This is no way to run a business, let alone a National company. Whatever happened to giving great customer service? I was in retail for YEARS & never would I treat a customer let alone an elderly person this way. I would never consider this a good place to do business with. I doubt anything I wrote here is going to make any difference. This was nothing but a rip off! I told them to give me my defective binder back but I still can't use it. I think I'm going to contact Staples headquarters after this because I feel I was wronged. Don't go there people!!! read more

This review is about Staples extended warranties/protection plans issued by Square Trade --- My Wife and I live in Texas and purchased from Staples online store an HP All-In-One PC, HP printer, and a 2 year extended warranty on each, a gift for my wife's brother, who lives in Connecticut, and had it shipped to him. Our brother received his gift 09/17/2013. Staples' agent for extended warranties is Square Trade a third party warranty company. - In late May 2015 our brother's PC went caput, resulting in loss of email capability; therefore his only means of electronic communication was cell phone. His first attempt to file a claim by phone with Square Trade through their phone center in Karachi Pakistan was not successful. This was an online purchase and Square Trade wanted a nonexistent store cash register receipt and other information stored on the caput PC's hard drive. - In addition Square Trade wanted to know the email address through which the PC was purchased. My wife and I have several email addresses, and our brother does not have them memorized, they were on the caput PC hard drive, plus he did not know which one was used for the purchase. - Our brother called me and I called Square Trade, talked with a guy at Square Trade's Karachi call center gave him our email address used for purchase and they sent an email to me that was meant for our brother. I replied to Square Trade with an attached copy of the Online Order as found in our Staples Account. I also explained in the email reply, as I did over the phone that our brother had no email and only has a cell phone, and the reply was sent from my location in Texas. Square Trade could not comprehend that our brother did not have email, therefore throughout this "kabuki dance" Square Trade sent emails meant for our brother to me and I telephoned our brother and read him the emails. Our brother, in turn, telephoned Square Trade - and we kept going round and round. Time went by and Square Trade was silent, calls not returned etc. I began an email conversation with Staple's customer service personnel and finally after another week, Square Trade offered the value of the printer as a settlement for the "electronic devise" which was unacceptable. Only the PC claim had been mentioned to Square Trade. - I next called The Office of The President of Staples spoke with a very nice lady who in turn called her counterpart at Square Trade. This call got some action, a Square Trade Rep called our brother from San Francisco and told him that a tech from a Louisiana company, Barrister, would contact him in a couple of days and make arrangements for a tech to come to his home and repair the PC. - Several days later I received an email from Square Trade, addressed to our brother, which stated a tech had been located and would contact him within the next 1-2 business days to diagnose the problem and/or schedule a visit. I spoke to our brother by phone 4-5 days later and the call had not yet occurred. - I again contacted The Office of The President of Staples reported the status of the claim and very soon afterwards our brother received the call from a Barrister tech. The tech instructed our brother to sit in front of his PC and follow his instructions. Our brother complied, and the tech told him that he would send a tech to his home in the next few days with parts to repair his PC. - Ten days passed and our brother had heard nothing and no emails from Square Trade or Barrister had arrived. I once again telephoned The Office of The President of Staples. Afterwards our brother communicated with a Barrister tech that was in Las Vegas. This tech told our brother that the claim had been canceled, because the repairs would exceed the value of the PC. - I again called The Office of The President of Staples. Shortly thereafter I received an email, addressed to our brother, stating that a check in the amount of the PC purchase price would be mailed within the next 5 business days and delivered within 10 business days. - 19 days passed and our brother had not received the check. - I once again contacted The Office of The President of Staples and later that day our brother received a call from a Square Trade Rep and was told that he would receive a check within the next 5 business days. - Our brother received the check on July 27, 2015. - The Square Trade Claim process was 70 days from our brother's first attempt to file by phone to receipt of final settlement check. - Staples personnel performed above and beyond to help get this claim settled. - However, Staples' agent, Square Trade, claim settlement procedures puts a kink in "the easy button". read more