Apparently, they only have one clipboard to share between clients. Took 45 minutes to get seen with…read morean appointment. doctor check my son's eyes and then I got a print out from the front desk never covered anything. Just that my son needs glasses, I paid the Clerk $100 and never got a receipt Was never treated this way at target maybe that's why we couldn't get an appointment within a few weeks

Needed some repair work done on my glasses. It was so refreshing to receive quality customer…read moreservice with genuine smiles. Thank you!

First exam with Meta did not produce correct prescription. She claimed my prescription changed in…read morethe two weeks between. Had the same exact problem with my son's prescription. Last time i ordered transitions but they didn't get transitions. I traveled to pickup but only one person could install my lenses but was on vacation. Called on the day they were to return and they were at lunch. Came the next day with that lunch time in mind and again, at lunch. Had to wait an hour to have work done, again, with lenses that were not as ordered. Asked to switch doctors and they wanted to charge me $50 to change. Now they only have one doctor. I simply cannot recommend this office.

Warning! I once would have given this place 5 stars. 6 months after my appointment and I was…read morebilled for something. After speaking to them 3 times and I asked for an itemized list of where my $789 dollars went. My insurance company was able to tell me that eyecare center is trying to charge me for a test that is not covered by my insurance. With every eye appointment I have ever had, if ever there was a test available that wasn't covered, I was always asked if I wanted that. And I have asked 3 times for eyecare center to send me an itemized list. I have also asked on the phone what they are charging me for. They said items not covered by insurance. But they can't tell me what exactly, nor does the bill have a list for what I am being charged for. My husband and I both have been going to eyecare center a long time. The doctors changed, the staff was different. It felt rushed. But what doctor's office waits 6 months to send a bill by email. No call. No paper bill in the mail until I asked. And when I call, I don't get to talk anyone in the office I went to. And they don't call you back. No I do not recommend. My husband and I won't be back.

Had a great experience when I went to Invision Family Eyecare. A great staff who were so…read moreaccommodating and answered all my questions. I had several tests done. Not all were covered by my insurance but they were upfront and told me the charge before performing. I also got assistance in picking out my frames - thank goodness because I would have never been able to find the pair I purchased. I will continue to go to Invision Family Eyecare and I recommend you give them a try

Submitted a appointment request form on the website never heard anything back from them…read more Disappointing that the customer service is that poor in the area of just setting up an appointment.

5 Stars- hands down, all around!…read more From the moment I walked in, I had an excellent experience! The front desk staff provided a warm and welcoming greeting and made the check-in process smooth and efficient. The technicians were knowledgeable, professional, and guided me through each step while clearly answering all of my questions or any curiosities I may have had about the equipment. The eye doctor was thorough and attentive, throughout my entire exam (as well as answering any questions I may have had) and the optician was incredibly helpful in assisting me with selecting the perfect pair of glasses. Every team member demonstrated strong expertise in their role and made me feel genuinely welcomed throughout my visit. The entire staff was kind, professional, and personable, and the facility itself was very clean and well maintained. I highly recommend this eye center to anyone looking for exceptional care and service! P.S- Definitely everyone needs a pay raise for the experience they provide at this facility!

the Dr is great getting someone to return a call or answer the phone is another problem.read more

The doctors and staff do a great job here. My only complaint is that the frames are no longer…read moreseparated between men's and women's. They are now grouped only by brand. This results in having to look through a frustratingly large number of options. After my recent exam, I just gave up on looking for new frames and simply re-ordered the same frames I got last year.

I received a quick and efficient eye exam! I did not have to wait long upon arrival for my…read morescheduled appointment to see the doctor. The doctor was nice and answered all of my concerns/questions. The techs in the lens department were equally efficient. There was not a big selection of frames / not the best selection of eyewear. However, I was still able to find something that I liked. The tech was very helpful in assisting me to sort out insurance vs out-of-pocket expense for my lens. I was told the frames would be ready in about a week and a half, but they arrived exactly one week after my exam. The facility was clean and well -organized. Please note the parking lot is very small. I would definitely get an exam here again.

Very knowledgeable and very relatable to patients. He answers all of your questions. He uses his…read moretime wisely without making you feel rushed.

I just had a Laser eye procedure performed by Dr,Robinson. I want to commend him and the staff were…read moreawesome. The nurse was Erica, Mary McDonald

The receptionist was unhelpful and didn't sound at all like she wanted to be there. I asked her…read morewhen my last exam was because I wasn't sure of the exact date and she just said last year like I couldn't have just figured that one out myself.

Purchased glasses for the first time with these folks last year, as they are close to me, but have…read moresince regretted it. Whomever produces their lenses makes an inferior product. There's a reason the glasses are cheaper here. The lenses scratch very easily (even via just cleaning with cloth designed for glasses) and when I had the lenses replaced under the 1 year warranty and became extra vigilant about trying to reduce the scratching, it didn't matter. Have worn glasses my entire life (decades) and haven't had to deal with this type of issue before, so it's definitely a symptom of poor lens quality from this business. Will not be returning for future replacements, I prefer not to hear all the excuses they have that suggests it's something I'm doing.

This place is booked! My dog ate my glasses and I was told that I would have to wait approximately…read more6 to 8 weeks to get in and get seen. But then, thankfully, I was told that I could be put on a waiting list! I was seen the following week. The Staff are extremely friendly and helpful, and the doctor is very thorough during his examinations to make sure that you get the exact prescription you need. This is only my second pair of glasses so I was struggling to find frames that I liked, but Amy was there to guide me through the process. God bless Amy because I would've walked out with a pair of clown glasses for sure. Highly recommend!

This place stands out among other eye Dr's offices. I went in yesterday to set an appointment and…read morewas greeted right away with a very friendly employee named Kelly. She quickly found an appointment that works for my schedule that is not a month out like other places. I have gone here for several years and every time I go in, I'm seen right away and get a very thorough exam, but I get in and out very fast. I also looked around at glasses for a little while, and they had a great selection, and I was shocked at how reasonable they were. That is refreshing in today's pricing gouges that are seen everywhere else. Please give Dr Sugarman office a chance; you will not be disappointed!

Dr Monson and staff are very friendly. They are always very helpful and courteous. Very…read moreprofessional. They make you feel like part of the family. I just love how Erin and Sally always take care of me :). Dr Monson has always taken the time to answer any questions I might have. I would definitely recommend them to all my friends and family. Thanks Brenda Funderburk

The exam was fine and the selection of frames was good, but the "We're open til 5 but you can't…read morepick up glasses after 4:30" thing suggests that they either don't know or don't care that a lot of people in Mooresville commute home from uptown Charlotte, and 4:30 is not realistic most days. If I'm going to spend a grand on glasses, I'm going to spend it somewhere a little more customer focused going forward.

Have been going here for two years. This year I've had some issues with one of my eyes not…read moreadjusting to the contacts ordered for me. I ended up having to go back for 2 additional appointments, the staff was very courteous and quickly fit me into their schedule. Dr. Joyce is genuinely a wonderful person and cares about ensuring the right prescription and products are ordered for her patients. Highly recommend this as your new eye doctor!

Excellent practice. Love Dr Adeleke. I got a quick appointment for an eye scratch when my regular…read morepractice couldn't accommodate me. All the staff is knowledgeable and patient. They helped me transition from glasses to contacts after all these years and were patient with getting me different trials. I highly recommend the practice!