All the ladies were so nice and explained everything! Was able to get a same day appointment and get my glasses same day :) Would definitely recommend! read more

I had a really disappointing experience at Stanton Optical in Clovis. They charged me for services that were barely explained, and I felt pressured into extra tests that didn't seem necessary. The biggest issue was that they apparently didn't even submit my VSP insurance claim correctly, leaving me stuck trying to figure everything out myself afterward. The appointment felt rushed, communication was poor, and the staff seemed more focused on upselling than actually helping patients understand what they were paying for. I left confused about my charges and honestly felt taken advantage of. For something as important as eye care, transparency and customer service matter. I definitely won't be returning. read more

I had a scheduled appointment and expected my time to be honored. While I was checking in, a walk-in customer who had been waiting became upset after being told there would be a longer wait due to my appointment and check-in process. Despite having an appointment, the office ultimately took the walk-in customer ahead of me. I then waited 30-45 minutes, including past their closing time, only to be told there would be an additional delay because the technician had been logged out of their portal and needed to restart the process. I understand that unexpected delays happen, but it was disrespectful to have my scheduled appointment delayed after the office chose to prioritize a walk-in customer. Ultimately, I decided to leave. I hope they can improve how they handle these situations and place more value on the time of patients who schedule appointments in advance. read more

Long wait- for appointments, for pick up, for any service. Poor service, and no actual eye doctors on site- all appointments are over video in the office Edit: the branch manager Laurie "helped" me. No sense of urgency or knowledge. This location has become slower and slower with every visit read more

I read blueprints and schematics for a living. I was told as long as the lenses aren't anything special tinted bifocals, etc. etc. as long as they're basic every day lenses to see out of them, I would get same-day service and my glasses that day. Well after I paid the bill, she said it would be two weeks. That's unacceptable and the last time I do business with them Their advertisements on TV need to change because you do not get your glasses the same day.... Update for the owner... Words of affirmation or condolences mean nothing without action.. read more

Should have checked the reviews.No sense of customer service whatsoever. I stood like a idiot for 10 mins but no one bothered to ask why( I had an eye exam appt.) even though the person in the store saw me walk in. Guess I will go elsewhere . read more

I call at 5:40 to make appointment at 6:30 i coming at 6:20 and the girl said i don't have any appointment what a waste of time, i should have read the reviews before coming here read more

I really did enjoy my time at Stanton Optical. The staff were courteous, helpful and polite. My experience did have a bit of a wait longer than some, however everything went smooth. My only gripe is that I did not see any optical/eye physician at any moment of the exam. The eyewear selection is broad but not copious amounts of brands. They have some brand name selections at this location, like Gucci. I did find a pair of glasses I liked though, along with the lens of course. read more

OK so icalled them again and now they say i can come in a get replaced which im going to do since i have paid enough for them . The kicker will be if they are on my face again and just break . OH and they did tell me its the frames they are cheaper. Hello then stop purchasing them and get better quality . Ill keep you all posted read more

Elijah was the best help, read some reviews about terrible customer service and that was just not the case for me. Everyone was super helpful and informative, I've called and checked up on orders and every person I talked to was so kind. This is definitely a place to go get your glasses! -Jordan read more

Met with Mitzi during my first visit here after needing new glasses for 10ish years. She was super welcoming and VERY helpful. Had a very pleasant experience getting my eye exam and finding the exact frames I had my eye on. Was recommended to come here by a few friends and I do NOT regret it!! I was able to get 2 pairs of glasses for the price of one at the Eye Institute across from St. Agnes hospital. I will definitely be back! Very quick wait times for exams and such. read more

I had a really hard time finding glasses I liked here. They all felt so cheap. Nothing caught my eye. Tired of searching so I picked this black pair I didn't hate or like. Really hot and uncomfortable inside this business. I have progressive lenses and I can't walk wearing these. I feel dizzy. After 2 weeks one lens pops out. They fix it and 2 weeks later the glass in same exact the dam lens is cracked in 3 places, Very poor quality and disappointing. Highly not recommending. This place is no bueno. read more

I made an appointment online with the option that I needed to come in because of some eye pain. After I checked in and they made me wait 30 minutes past my appointment time, they took me into the back and told me they couldn't help me. Absolutely ridiculous, unprofessional, unacceptable. To give me an option of help online, under why I need help, make it seem like that help is possible, then at the last minute deny me, is an awful way to run a business. read more

Took me more than 2 hours to get another pair of glasses since Laurie does not see to know what she's doing,clearly cannot work by herself yet! read more

Was heading out of town to a set appointment and my glasses ear piece fell off. Swung by the store and they were able to replace the frames and send me on my way in 5 minutes. I purchased the replacement insurance previously. But I couldn't believe how fast they worked to help me get going to my appointment quickly!!! read more

Highly unprofessional! The phone receptionist told us one thing and then when we went in, salesperson and manager told us something different. Waste of time, money and tons of frustration! read more

i don't know what everyone else is talking about, but i had a GREAT experience at this location. Karina was super friendly and got me out the door with exactly what i wanted. Not only was everyone friendly, but i got a great deal. Oh, and Mitzi also helped me choose a pair of glasses and held them for me. i'll definitely come back for my next checkup read more

I had a rough first experience with an associate, and when I came back to get the issue resolved I was happy to find that he no longer worked there and the gal that helped me Mitzi was kind, knowledgeable and had a great attention to detail. She made sure I left happy and with the right glasses in hand. I am so pleased that I came back for a second time, thank you Mitzi! read more

Very pricey, staff do not know what they're doing or taking about, and are very rude.

This company is fairly awful. I took my daughter to get her glasses and they were a bit rude and kept walking off. My daughter's glasses had to be reordered because they scratched the lenses putting them in her frames. I decided to give the a second chance. I went and ordered my glasses. Customer service that round was improved and they even helped me fill out my paperwork since I'd just had hand surgery and wasn't writing well yet. Though the wrong phone number was used on my account. However, my glasses were due to arrive the end of January. We are now midway through February and I still have no glasses because they've been remade... twice. No one ever calls to update even when they say they would. I have to call or walk in for updates. And it appears that after screwing up my lenses twice the lab they're using in Texas isn't making it a priority to get them here. I have never had glasses scratched or messed up causing a delay like this from anywhere and now it's happened to both my daughter and I. read more

So I got a message to call Stanton eyes at a number after my bad review. What a joke. All they had to say was it is taking longer than expected and will be here Feb 10th. And that's not even a guarantee. I will never go back or recommend this location to anyone. He said it takes longer for my particular glasses. lol So frustrating and mad. I need my glasses as promised on Feb 4th!!!! First and last time to visit. read more

Went to pick up cause estimated date was the 14th. Went in said I had a pick up gave them my name. Gentleman said I should've received a message, I did not, but my order was in. Just asking, do better. And the gentleman working there smile more cuz you look like a dickhead. read more

Personally did not have a great experience. It seems that there is not enough staff ever. Long wait time on the phone and in the store. I do not recommend. https://www.complaintsboard.com/stanton-optical-b120782#reviews. Review this place before you make an appointment. Employees are not helpful. read more

Honestly, I have given Stanton Optical Clovis a fair shot but will be taking my business elsewhere from now on. I go in once a year and they say the same thing when it comes to VSP (a very standard insurance) their system is down since yesterday and we can't look up your benefits. Literally every year they use the same line. I had an appointment and was in the store for almost 3 hours with one other customer coming in during that period. I waited for over an hour for their "Dr" to respond about my prescription and kept being told that he wasn't responding to messages and they didn't have a number to reach him at but "maybe next time go to the Blackstone location since they have a physical doctor in the office" I ended up leaving the store and telling them to call me once they had an an answer so I could order my contacts. 2 hours later I called and there was still no response finally 4 hours later I got a call and was still on the phone for 20 minutes with the girl trying to place a simple order. They didn't add my insurance at first even though they said they did and the price was not sounding right and I made her check again, what do you know, it wasn't with insurance. I also told the girl NO add ons for my glasses and she tried to sneak an $85 charge for "anti-glare" Thereis a very obvious reason that this store is constantly empty and I will not be going back or recommending them to anyone. Zero stars if I could. read more

I did not use Stanton optical as I went on the reviews and found that there is not a doctor in the office with you. FYI it done by virtual with a doctor. I chose to have a real doctor in the room with me but that's just for me and I was not informed of that at the time of the appointment over the phone for my first time appointment. They are staff was very nice over the phone very personable. read more

The staff at this location are unprofessional. This has to be the worse customer service I've experienced. The girl who helped my husband & I her name is Anahi she was being flirtatious and of course we tried ignoring it. But the women was persistent and made us extremely uncomfortable. She asked for his number to look him & recently he changed his number so when telling her that she asked for his updated number and we gave her might as well just for to have accurate info in his account. Only I call him by his full name and said it in front of her several times so when we BOTH got a unknown call that same day being inappropriate asking for him we immediately knew it was the girl Anahi. I called & reported this whole situation to the Sales manager Misty who defended her instantly without letting me finish. She interrupted me quickly saying she knows her & is a good friend to her and her staff are very close as she said that they would never do that. I wish she would of validated my complaint and went through a proper procedure or even if she given me comforting words I wouldn't of had to post this but she didn't so with that being said I hope the manager and staff get trained on how to deal with a complaint & retrain the girl on how to handle herself around young men that she find attractive. It comes across as this was not her (Anahi) first time because she was so blunt and forward to being flirtatious. All the Sales Manager Misty Had to say is that they are very close to there employees & that her employee is saying she deeply promises it's not her or isn't her. So I do not recommend this place for anyone. read more

Made an appointment. After waiting 20 minutes I was still waiting and left. Apparently even if you have an appointment you'll still need to wait if there are walkins before you. If Stanton can't handle both walkins and appointments why even make appointments and waste peoples time. Also after reading the reviews, glad I didn't stick around only to be seen by a "doctor" via telemed. read more

I stopped in to see if someone would be able to take a look at my eyeglass frames which I accidentally kind of stepped on! I've never bought from Stanton because I have different insurance. But their frames were really cool! (Especially "Claire" frames) Best of all., Adalicia fixed my frames perfectly! I thought they were gone forever! And it was a courtesy! No charge! She couldn't have been nicer! Thank you! read more

The workers are cool but the this place is beyond me ...my glasses was set to be ready for today and they have no idea wen my glasses will be ready totally waste of time I done see people get there glasses faster at Walmart then this total bullshit man I'm super annoyed and they not giving me any prescription glasses till they come in or anything this will be my last time coming here read more

I had went in no appointment, medical and was ready to pay $79 but ended up paying $130. Could have been $400 if I didn't have my insurance. Also didn't get it the same day if I used my insurance. read more

Staff was nice but I'm seriously having a hard time fathoming how it's possible to receive a thorough exam from a dr on a TV screen. This may be for some but not for myself or my children. I appreciate a good personal doctor exam. read more

What is the point of scheduling an appointment if they don't even honor it? They take appointments and walk ins at the same rate. No priority. The staff is friendly however, non-educated when it comes to real life glasses wearers. They are just there to "sell" & "upsell" you even when you tell them you had a bad experience with a particular product they still try pushing it down your throat! Awful! The sacrifice service for savings! read more

Go to 20/20 optometry! much better service. There is a REASON this place has a LOW review rating. HORRIBLE service. If you make an appointment, expect to be finished after 2.5 HOURS. The associate will LIE, so make sure to record any conversations you have with them because once the manager finally comes out after 30 additional minutes, she'll deny anything she told you. The manager may fool you with her playing dress up as a manager, but she will not actually help you in any way. She will simply say her associate isn't a liar (why recording is important), call you the liar and try to continue wasting your time. They do not care about the customer, she will give no apologies for wasting any of your time and happily say bye as you leave. read more

I had my last eye exam done here and was fitted for contacts in October 2021. I was told there would be about a 5-7 day wait for my contact trials to come in since they didn't have them in stock at the time, but it may be up to 2 weeks. After 11 weeks and multiple phone calls to check-in, they finally arrived. While this was inconvenient (since a contact prescription is only good for 12 months from date of exam) and I needed contacts for multiple events in the time I was waiting for them, I was understanding that COVID had created delays. However, it was never explained to me that I had to come in and get the contacts reviewed and finalized by the optometrist within 12 weeks from the date of the exam to be able "finalize" my prescription (which wouldn't have been possible since I had 2 trials to wear for 7 days each which would have put me a week over their deadline to come in for review since there was such a delay in receiving them at the store). Although there was such a big delay in my contacts coming in, which was not a fault of my own, there was no extension provided for my prescription date even though I lost nearly 3 months due to this delay and I had to call corporate to get a finalized prescription to be able to purchase contacts. Since I don't wear contacts regularly and was never informed I had to get them finalized within a certain time frame I went in to pick up my prescription to order contacts online last week and was only then informed of this deadline that had been missed then. I would have given zero stars since I paid for a service and wasn't able to utilize the prescription for months due to their delay, then when I needed to order contacts months later but within the 12 months from date of exam, I was told I couldn't use the prescription at all due to a policy I'd never been told about. However the employees are always friendly and I'm aware their policies are not in their control, and the manager did call me back and leave a voicemail saying they'd finalize the prescription after I explained the situation to customer service and filed a complaint. While the people are nice I would still not recommend Stanton for an eye exam or contact prescription due to this experience. Hopefully this is a learning experience for them and they can make exception to prescription expiration dates when there is such a long delay that will lose months of the prescription a customer is paying for without the customer having to jump through hoops. read more

I was told my glasses would be done in 10 business days now it will be over 30days February 18th.just got off phone with customer service and now they tell me they will be ready February 22nd such bullshit I will never use them again or recommend them.Stanton is horrible!! read more

This store is amazing, very helpful and friendly staff. Mitzi went above and beyond for me and made sure I was taken care of. Thank you for all of your help and thoughtfulness. New Lifelong customer, Yvonne read more

I really should've read the reviews before I came here. if I would've known I was going to see a virtual doctor for my eye exam, I would've gone somewhere else. I went there because they said that they took my insurance. after my virtual exam, I decided on contact lenses and two pairs of glasses. I was quoted over $1000 with my insurance coverage. so, I told her that I just wanted my prescription and wanted to go somewhere else for my glasses. I was told that in order to get my prescription, would be charged $129.00 (cash price). I was told I was only allowed to use my insurance for the eye exam if I purchased something. this place is extremely overpriced and they will hold your prescription hostage unless you purchase something from them. The absolute worst experience ever. I work in healthcare and I would never treat my patients like that. so, if you want a virtual eye exam instead of seeing a real doctor & you want to be overcharged & pay out-of-pocket, even though you have insurance, this is the place for you!!!! read more

I was in dire need for new contacts & glasses. I want to thank Mitzi Ruiz for the amazing customer service! She truly showed me compassion and patiences today. I came out of Stanton with a new pair of glasses & contacts within my budget! Thank you Mitzi. read more

Just went in and they told me my insurance was a discount plan. I have eye med with Ameritas. It's clearly insurance and I was charged $69 for an eye exam. When I asked for a refund on the exam to get a $79 deal. I had to wait an unknown time to get a refund because Danielle was at the bank. I never got the refund and paid out of pocket $69 for what should have been a $35 eye exam that was covered by the insurance I provided them. They tried to upsale instead of help out genuinely. They could have let me know if they were a non provider instead they just said eye med is a discount plan. They tried to tally up a total of $538. Haha. I couldn't help but feel insulted. Do not go here and deal with Jizzelle, or who ever the girl in the white coat she was asking for help. They will only waste your time and try to take your money instead of truly helping and doing their job correctly. They were extremely unhelpful. Jizzelle will wait until your almost out to your car to offer you the deal that you came in for. She handed me my prescription which only should have been $35 and said you Can get that special if you want as I was outside walking to my car. Bad customer service because I was so confused by what was going on. I was sure she handed me everything when I said bye have a nice day. These people think they are the only gig in town. So unprofessional. Buyer beware this place is like McDonalds for eye care. I do not advice going here for eye exams or eye glasses. read more

Mitzi the manager was super nice and helpful to me and my friend. We came in for help with a broken frame. She was able to fit the lens into another frame. We are so thankful for her! She had a great attitude and helped us with a smile the whole time! We were so appreciative of her! Thank you! read more