the best service i ever had, they were very cheerful and helpful even though it was my first time there, the girl named Bre helped me very enthusiastically thank her very much, i highly recommend this place read more

Absolutely terrible customer service, run by young adults who lack professionalism, work ethic, and basic customer service skills. The actual eye doctor was good, and the exam for my 6-year-old son went well. We were told his eyes were healthy and that he did not need glasses. However, immediately afterward, the manager contradicted this by saying my son would need glasses for an astigmatism--something the doctor never mentioned. When I asked for clarification, the manager said he'd be back in a minute, then proceeded to spend over 15 minutes chatting casually with an off-the-clock coworker. While waiting, I picked up a retail pair of blue-light glasses for my son, clearly marked at $24.99. When I went to pay for the exam and glasses, everything turned into a confusing mess. I never received a clear explanation of why my son supposedly needed glasses. The exam was supposed to be $10 with insurance, but I was then charged an undisclosed $39 retinal scan fee that was never explained or offered as optional before the appointment. To make matters worse, the staff told me that if I didn't use my "full benefits," I would lose them--but no one could explain why or how that worked. Typically, front office staff in a medical setting are knowledgeable about insurance and billing. That was clearly not the case here. The staff and manager seemed uninterested in helping or working with customers. The entire experience felt like a push to upsell unnecessary services and products under the guise of insurance benefits. Overall, this place feels disorganized, misleading, and unprofessional. I would not recommend this practice to anyone. read more

I brought in a pair of broken eyeglasses which I didn't buy there to be fixed with new screw. Ismael took care of them immediately. It turned out the the frame was broken and needed to be replaced. He showed me the difference and it made sense. He had a similar frame which was on discount. The glasses had to be grounded out which I wasn't charged for. My new eyeglasses came out perfect in 10 minutes. I am so happy with the services, especially with Ismael!!! He said he loved his job and loved helping people! It was clearly reflected in the quality and care of his work. Thanks so much Ismael. Stanton Optical won a new customer today! read more

I paid $279 for these cheap ahh glasses that apparently were on a higher tier on their lineup. I assumed they were better quality and considering after I grabbed them I was hoping to get hard cases, instead they gave me those cheap cloth ones. Glasses started rusting and broke apart in less than a year. read more

Stanton Optical - "Discount deal" (Over $279 btw, no add ons) (Top broke within 6 months) (Bottom broke coming up on the year) - Optometrists Near Me - Fresno, California

I booked online for a free eye exam. When I got there they asked me insurance card then told me the exam was 118 with a purchase of eye wear. And 178 without. When I called on the phone before I made an appointment they never stated that and I had mentioned what insurance I had. read more

Rude manager. Refused to honor advertised price on line. The ad was why I went there. Told me to buy them online if I wanted the advertised price. He then cut off price on there frame because he said it was the old price. He pulled out his knife and cut off the tag. read more

Stanton Optical - Mgr has knife in hand cutting off price tag. - Optometrists Near Me - Fresno, California

Sent me to your customer service. Garbage! Your 2 glasses with eye exam for $79 is a fraud. Took advantage of my elderly dad.

They didn't advise the customers that they were adding a retinal exam and charged extra for it without getting it approved. I had to dispute it with my credit card. Plus the prescription was errant I had to have the exam redone. read more

After my intital appt i needed to go back in for a recheck and was told i needed to pay for a retinal scan. When i tried to ask what that was for i was treated like an idiot and still had no further explanation as to why i needed it or why i had to pay for the wrong prescription. I was sent a text and email to pick up said order to be told when i got there, it wasnt ready and i mustve read it wrong as they were waiting for a lens. read more

The first issue is that when you book an appointment online, there is absolutely nothing that indicates that you will NOT be seen by an actual doctor during your exam. When you arrive, they don't tell you that you won't be seen by a doctor for your exam, nor at any time during the entire time you are there. They work on commission, so ignore what you tell them you want, do not disclose all offers for discounts or specials they are running, or offer the lowest end products even when asked. They charge about $40 more than any other place online for contact lenses. They did not check my prescription glasses when I picked them up and it turns out the prescription I was given was completely wrong. This place was bad from the beginning and I wouldn't recommend them to anyone at all. read more

Went in to get glasses repaired. Valerie went out of her way to fix them and save me money.

Don't fall for the empty promises. I went in for an exam, and to get the lenses in my glasses replaced. Received a date they would be ready. Went to the store to pick-up.....not there! Over 2 weeks now and still no glasses. Guess I'll have to find a more suitable store. Warby Parker? read more

I originally went to the Clovis location and they only have a virtual optometrist, but still did the appt back in August. When my contacts came back they didn't fit my eyes correctly, but I didn't try them immediately as I wear glasses 95% of the time. By the time I returned to the Clovis store to report the problem, they said that I'd need my eyes rechecked by an actual Dr, which they don't have. They told me I'd have to make an appt at the Blackstone location. They let me know since it's been over 30 days I would have to pay a re-check fee of $29.99. Not happy but okay, my fault for taking too long I guess. A week or so later is when I had my appt here at Blackstone and Herndon. Place is dirty and smells. Many of the frames on display are dusty or have greasy fingerprints. The layout is unclear as to which station is what, and there is not a good flow. I was unsure of where to go when 1st walking in, and noticed several others doing the same after me. They reviewed my chart then told me now it's been over 60 days so I have to start from scratch and do an entire new patient exam for the original cost. Don't remember the exact dollar amount, but something to the effect of $160. Now I'm pissed and I walked out. I will never return to any Stanton location for future services. 0 stars. read more

Made an appointment for 4:30. At 5 I go ask them about it, and THEN they tell me they double booked for the day. They didn't think they should call people and tell them that, or tell us as we walk in that we will be waiting forever now because of this. They also lied about taking Medical, which a guy on the phone told me that they did. THEN on their tablet is says $69 for an eye exam. When I talk to someone there, it magically goes up to $98. For people who are supposed to be dealing with people's health and eye care, this business is so unprofessional. Runs the equivalent of going to eat at a Denny's. Will never go back read more

Valerie was so helpful getting my lenses for my sunglasses put together in order. She also helped me understand what my prescription means will definitely be coming back to her from now on. read more

Horrible service. Was told they accepted my insurance over the phone but was told otherwise once I arrived.

Valerie offered amazing customer service. Made me feel welcome. She was very knowledgeable on the options and explained everything in a way I could understand. She made a trip to the eye doctor comfortable and less like a chore I had to be there. Thank you Valerie for your amazing help and taking your time to help work with getting me what was most important well still staying in my budget. read more

Had an issue with my glasses and they were able to help me out right away. Joan was very attentive and truly went above and beyond to resolve my issue. read more

Ismeal was great he helped me get a good deal On 2 pairs of glasses. I'll be returning for sure read more

We had the most amazing experience with Ida. She went above and beyond to help my husband find two pairs of glasses that were not only within our budget, but had everything he needed. She was friendly, knowledgeable, and made it such a pleasant experience for us.Highly recommend Stanton and Ida for your future optical needs. read more

Such a wonderful experience right as I walked through the door! I was greeted and directed to the necessary area by Ismael. After I signed in with the front desk and filled out the necessary paperwork for my appointment Ismael gave me a breakdown of my options and left me browsing for frames while I was waiting to be called in for my eye exam. Dr. was thorough professional and explained everything as we were going through the process. As soon as I was finished with my eye exam Ismael was there ready to help me, giving thorough explanations of the doctor's suggestions, breaking down packages, pricing and choosing what worked best for me. Thank you so much Ismael. I highly recommend Stanton. If you are looking for a thorough explanation and the best customer service ask for Ismael! He loves what he does and goes above and beyond!!! read more

I just want to thank the manager Ida, she is definitely an asset to this company. She was very helpful, super nice and was able to give me the best price possible. I appreciate it so much since my daughter doesn't have insurance and we were paying cash. THANK YOU IDA!​ read more

They don't even have an in person doctor onsite and they put advertise $79 came out to $300. Plus they don't explain warranty or extend prescription. read more

The absolute WORST service. They have every excuse in the world for their inability to give even decent customer service. The 2 for 1 is a total rip-off. After weeks of getting the run-a-round, they finally credited my account and I bought one pair (which is all I really wanted) from Costco on W. Shaw for less than half of Stanton's charges and enjoyed excellent Customer Service. If you are not a Costco member, join. You will save the annual membership fee every time you enter the warehouse. Wish I could rate them below 0. read more

The process is not consumer friendly. They provide you a tablet and have you sign digital forms and DO NOT GIVE YOU A COPY! They automatically check record your conversation and video you so they can say, not justify, that they told you something. I asked for copies of the documents as they charged me for a service I did not request. They said I did and clerk kept being abrupt that they did. She brought a manager and the manager printed out the forms I signed and as I kept focusing on, they didn't inform me of a service they provided, but charged me for it. Use a credit card so you can dispute any charges that you were not informed of. Shelves were very dirty and dusty and many frames were made of cheap plastic and would easily break. Saw a few customers who were there for that reason. They were attempting to charge me more, for putting new lenses in my old glasses, than I paid at Costco for new lenses to be placed in my old glasses and for a new pair of sunglasses! While Costco doesnt have same day, they have savings and quality. read more

Called to make appointment and they were unable to tell me if my visit would be covered by my insurance. First red flag. After waiting for 45 minutes on my appointment day I was told there would be a $40 surcharge in addition to my copay for my eye exam. The Dr would not give me an eyeglasses prescription unless I allowed him to chemically dilate my eyes, insisting that it was his "routine." Not great, friends. Cannot recommend. Go see Dr Casagrande at 20/20 Optometric of Fresno instead. read more

Customer service representative said 30 day trial contacts are included with the exam. The manager said I will only give it if you purchase the six month supply. I asked for a quote for one year supply and the girl told me $800. When I told her I can get it from somewhere cheaper, she then said $460. I asked the doctor inside the exam room to compare my new prescription to my old prescription. He didn't understand, but I said, and just mumbled some words. Go to target optical people. The doctor didn't even tell me the health of my eye or anything. read more

I went to store 0108 in Fresno. Priscilla Gonzalez was absolutely amazing, in regards to service, standards, knowledge, her inviting appeal was priceless. Priscilla went above and beyond in my opinion, she took time to check several ways to get me the greatest savings. (insurance vs. promotion) Pricing was a bit steep, but hell everything is.. besides, Her amazing service made the hit not sting so much Thank you priscilla and I hope your boss or whoever sees this read more

Stanton Optical - Optometrists Near Me - Fresno, California

Worst eye exam ever. Homeless people, camping, and sleeping outside of Fresno Blackstone . Ants all over the counters no soap in the room to take out contacts and technicians were watching TV in there and had to be asked to leave the room so I could change my contacts. I was told multiple different prices for the eye exam within a 15 minute period before seeing the doctor. Glasses are very overpriced. My insurance would've covered majority of any eye exam, but they were charging so much out-of-pocket. It was crazy just for an exam. read more

Came here because it was open on a sunday (not really common) and it was pretty late too but still managed to get my first eye exam and was able to purchase prescription lenses for my ray bans club masters! It took less than a week for it to be ready to pick up and I was very happy with the end result. Customer service was helpful and knowledgable which made me feel less nervous bout the process. And to top it off, they have a good variety of music and the employees laughed at my jokes so that's always a plus. I highly recommend stanton optical and would like to say GOOD LOOKING to Ismael and Victoria cause I can see clearly now with my glasses on read more

oh just saw a commercial for this place and it reminded me how they wasted my damn time over there getting an eye exam because then when i brought all my frames into the store to get them filled with lenses they said none of my glasses are glasses that can have lenses put in them. as im wearing the same damn frames on my face that fog/maxwell filled for me. so stanton stop wasting peoples time or get the hell out of fresno read more

This place is trash!! I've been wearing glasses/contacts for 30 years and went to the optical place since I just moved here and wow worst experience ever! Worst costumer service! Contacts I received were folded so they hurt my eyes and when I tried to exchange they said they can't because it's their policy like what??? I just spent $200 and you won't exchange them because I got sent a shitty box. Nah! Eff this place! Trash!!! read more

It's funny how they mostly only respond to the positive feedback, I went here years ago and service was terrible I should have known nothing changed. From an eye apt with a virtual dr to being charged separately for everything when they advertise something completely different . The guy knew u needed these same day for a dm apt I have coming up they needed to send mine out but he said u could pick them up next day for the apt than we can send them in for the progressive lease. That did not happen they just sent them in anyways. I called but you get the customer we have line and if the store is busy they "leave a message" so you can't really talk to anyone. Now I'll I'm waiting to do is refund the order and pay for my exam and I have a feeling they are gonna tell me I can't do that. Stay away from this place! read more

Ive been a customer here for a year and they have been able to help me mulitple times with glasses repair ! The staff is so understanding and patient.. I highly recommend this location ! The location on shaw and Villa lady was VERY rude ! The gentleman Arturo was so sweet and was QUICK with switching my lenses for repair !! read more

I bought my glasses from Stanton opt I cal a few years ago, woke up one morning and a screw had Backes out of one of the handles, took it down to Stanton where a ni e lady promptly repaired my glasses even though my warranty had expired. Just appreciate that kind of service, and of course, I will be a repeat customer. Their frame selections are of great quality, and the tech knew what they were doing g and helped me with every stage from picking out the frames that fit my face to adding what I needed with glasses. The prices were fair for what I needed. It took a while for me to select frames and the tech was very patient in helping me decide on which frames would be .e best. read more

I have taken my mom there. She does not have vision insurance. They were very happy to set and appointment for her. Once we got there, they took very good care of her. My mother who is 90 was very happy with the treatment she received since she had never been to an eye doctor. Her glasses were ready with in a two week time period. Had to go back again because I needed to get seeing glasses for my mother. They took her in the same day and she was instantly helped since they already had her prescription. She picked out her frame and we were done. Many glasses are made in the store but with my mother, her prescription has to be sent out. I love the service at this location. read more

Received a text from Stanton offering a "one day only free eye exam", Followed the link to schedule an appointment at the Fresno/Pinedale store. Arrived early, went to the exam desk, was informed it would be 29.00 dollars for the "eye health test" so that the attending Dr. could gauge my eye health. Told the receptionist I received a text for a FREE exam and I was fine without that test, was told "sorry, you can't see a live Dr. then, it will only be a virtual exam". Informed her, nothing in the link stated that, only that it was a FREE exam. Looked at me like I was an idiot. Really Stanton, still using "Bait & Switch" tactic ? How pathetic. Needless to say, if this is how you treat potential customers, hate to see how you treat existing clients... read more

I have read quite a few recent reviews and I cannot disagree with most of what was said. I will add that the condition of both the grounds, the building and the inside of the building were in a state of obvious disrepair. There was trash in the parking lot, graffiti on the building, the carpet was filthy and just a general run down look to the walls and display cases. Customer service is painful - I made an appointment this past Sunday and there were only 2 sales reps working and approximately 30 people needing assistance. I spent three hours there, between the check in, the exam and ordering my glasses. On a positive note, I was able to get 2 pairs the next day, which was very helpful, and the two reps were working very hard and doing their best to accommodate the workload. In regard to the exam, it was a bit disconcerting to have a remote Dr. doing the exam, and there was no feedback as to whether there were any issues with my eyes. Overall, not a great experience and I will not be coming back for any future eyeglass / exam needs. Follow up to business owner response: I think I was pretty clear what some of the issues were during my visit...your response to all of us who give less than positive reviews is pretty disingenuous. recommendations would be: clean your grounds, wash your windows, take care of the graffiti in a timely manner, brush the cobwebs off the building and glass, vacuum and have carpets professionally cleaned, wash the walls or repaint, be clear about the telecommuting Dr, let customers know what was or wasn't discovered in the "exam", hire more staff, if understaffing will be the norm-limit the number of appointments and advise customers how long the wait will be, provide better signage do customers know where to go for exam vs pickup...that should get you guys started. read more

I brought my daughter in for an eye exam which I reserved earlier in the day, so that worked out great. Everything went fine and they got my insurance cleared to cover everything accepted. After the exam we worked with Ida to get my daughters contacts ordered, she was very friendly and knowledgeable. We got everything we needed and were happy with our experience. read more

I've been here about 4 times, they don't explain what's going on during the appointment and I always have to wait 1 hour +even with an appointment for them to attend me. Expect to spend around 3 hours here. read more