Rugs and upholstery some throw rugs and stairway! I can't say enough about Joe and partner! I had them last time and was delighted to have them again. Great job respectful and great job! Thank you again read more

I've been using Stanley Steemer Queens location for years to clean my carpets each spring and have always trusted the process -- until this June. On 6/11, I had the living room, hallway, and dining area cleaned. Shortly after the crew left, we discovered that a valuable and deeply personal item -- hidden in a secure pocket in my husband's chair -- was missing. We live in a small one-bedroom with a cat, and no one else had access to our home before or after. The team had asked me to wait outside while they worked. I also found it odd that they suggested I pay by check rather than credit card. Now we're left with no item, no way to trace the loss, and no sense of closure. I can't prove what happened, but the whole experience has shaken our trust. We're still waiting to hear from management. I hope they take this seriously. Beware! read more

i needed21 carpeted steps cleaned. They came on time but they were in and out in no time. It was a rush job. My steps dont look any cleaner. I have used them other times and they did a pretty good job. This was a waste of money. Never again. read more

My husband and I spent an hour moving the furniture around so we could come and clean the rug. They give us a time from noon to six. From 5 o'clock I called them and they tell me that they won't be there till after seven. Another hour moving the furniture back. Canceled and I will never call them again. read more

Great job showed up on time I was very happy. Get price but check online first for discounts read more

The two gentlemen who tended to my carpet were extremely kind, thorough, and quite positive in spirit making the task to be swift and the workers to be exquisite in their service and even went so far as to move items from the room to a more conducive area in an adjacent spot specifically to insure that there would be no problems with the routine required for the cleansing of the carpet. I highly recommend Stanley Steemers to anyone needing this service. Cathy Weisenburger read more

New home owners with carpets and central air vents should really look into getting a deep cleaning with stanley steemers! They were recommended to me by my friends and i am happy with the service! I had construction done before moving in so my carpet stairs were dusty and filled with debris! Also wanted to make sure the house didnt smell like cigarettes since construction guys were smoking in and out the house. Making an appointment was easy and fast! I was able to find a discount code and they honored it over the phone. The guys kept me up to date on the day of the appointment of when theyll arrive (they give u a timeframe). They followed all covid19 protocols, wearing ppe and even wore disposable booties upon my request! Happy with the service and will use them again! read more

This is the WORST business my family has ever dealt with. First, on Friday, we had arranged for Stanley Steemer to come clean our carpets. The technicians they sent were high and quoting us different prices, then yelling that he wants to quit this job; we had to ask them to leave. They came again on Monday, this time to clean out our air duct and dryer. In this process, they broke our shelf - ripping it out of the wall - and broke buttons off of the dryer (which they can't seem to find). They came back the next day and wouldn't take responsibility for the broken buttons and now we're stuck with a broken dryer and broken shelf and them not taking responsibility. If you want to have your house broken and gain aggravation, then hire this company; I wouldn't send them to my worst enemy. read more

Called Stanley Steemer to clean my dryer vents and my dryer as well as my air ducts. They seemed nice and courteous. After they left, one vent fell out of my ceiling, they left debris everywhere and I have a 1 year old. To make matters worse, my dryer was making a horrible noise and not drying my clothes. I called them to come back and fix it. They didn't return my call for 5 days and I had to fight with them to get a date for someone to come to my house and fix it. They blamed everything on hurricane Ida. Told me I was wrong for wanting my dryer that they broke fixed while they were dealing new customers with water damage. They broke my dryer before the hurricane.... Needless to say, I won't be using them again mostly because of how I was treated and spoken to. Almost two weeks later...someone is here to look at my dryer they broke. read more

Two very young (20-21)technicians, a male and female were sent to my home, eyeballed me with a look of disgust and said "Are YOU the homeowner?" Very disrespectful. They complained about the lousy pay, long hours and grunt work they were doing. The forced open my French doors and broke the locks and chipped the door while I was in the bathroom. Do not take your eyes off any technician Stanley Steamer sends if you are dumb enough to use this service. To top it off, they tried to sell me additional services while being coached by their manager when they called to verify the price. Get the prices in writing, again ,if you are dumb enough to use this service. Thank you for allowing me too vent. read more

I made an appointment with Stanley steremer to get my carpet cleaned and I did not like the job they did at all i mean all they did is wet my carpet and go over it one time and leave it did not even take ten minutes and it still looks the same as it was beforethey came .they also did not accept the coupon I gave them even though when I called they said they take them and told me how to get the coupon too, I wouldn't really mind if I got my carpet clean properly so bottom line all I did is pay $120 for my carpet to get wet . By the way that was juice on the carpet that they were supposed to clean out read more

Stanley Steemer - Carpet Cleaning Near Me - Staten Island, New York

use them 2 times a year for my business. Usually did a great job but this time a stain didn't come out and got continually worse. Called to complain and they stated we waited too long. Sent them a picture with a time stamp of 2 days after job completed and would not do anything about it. said they would get back to me but never did. This is no way to treat a recurring customer and will definitely not be using them in the future read more

Had a bunch of services done to my home over the weekend and was very happy with the customer service I received, as well as the actual work at a reasonable price. Price: (without tax or tip) Tipping optional but appreciated :) ~$120.00 for 2 rooms and 1 staircase ~$289.00 for vent cleaning ~$99.95 for sofa cleaning (based on footage, mine was 8') ~$99.95 for tile and grout cleaning~ Customer Service: I was really impressed by the service I received from beginning to end. My initial phone call was very professional and the woman who helped me stayed on the phone with me for over 20min telling me about services and what the process would entail. I was able to make an appointment immediately and was pleased with the ease of the transaction. Because I had duct work done and steaming done, 2 crews were dispatched separately. Both were very professional and got the job done quickly and effectively. Being Christmas time, I had my tree up and presents everywhere, both crews made each crewmember verbally aware throughout the whole process making sure not to disrupt anything. I heard many times "Come guide me so we don't touch the tree", "Be careful of the tree" "You're too close to the tree" etc...At one point, the steamer crew was doing my steps which was adjacent to the tree, and the one man actually used a towel to shield my tree from the steam. I was very impressed with their attention to detail and willingness to keep the place in tip top shape. Results: Steam cleaners: (rugs, sofa, and tile) Seeing as how I only wanted the house cleaned to get rid of deep seeded germs, there were not many stains or things that needed to get remedied for a noticeable difference. That being said, I do have 2 cats and foster many animals so there is a fair amount of hair and dander in the rug. All of that was gone after the steam cleaning. The men went through every crevice of the rug, moved my bed and other furniture around, and put everything back where it belonged. I watched them do the same to my sofa, doing every pillow and every inch of the cloth. The grout and tile were also cleaned nicely. The grout went from a pale yellow/brown to a nice vibrant cream/white. In the process they would clean as they went and made sure not to leave any mess. Dryer Vents: Tip: Don't do your vents in the winter if you can avoid it, or unless you have a large house where you can go into another area. The hose they use is quite large and they need to have your door open as well as shut down the heat. The crew that came out were very efficient and polite. They explained the process to me, made sure my animals were safe during the process, and did the whole process in about an hour or so. They even went above and beyond and took some of the vent grates out to clean them up or me. I initially also asked for them to clean my dryer vents. Upon inspection, I was told it wouldn't be worth it for them to do mine b/c it wasn't hooked up right/safely. I really appreciated they saved me the money. They could have said they did it, and I would have been none the wiser. Honesty and integrity goes a long way and their company should be proud of both crews. Bottom line: Highly recommended Things to know: *tips optional but they work hard so throw them a little something *Ask the men if they could use a bottle of water. They work hard and are people too. Have some manners. Get vents done in nicer weather Book multiple services to save money and get better deals Be sure to have a water source for the steamers to hook up to Book on the phone and not online as some prices aren't reflected on online sales. They will be given back to you upon payment but gets you a more accurate quote. read more

Awful service. Had my carpet and couch cleaned by Stanley Steemer. Both the carpet and couch were left dirty. Stanley Steemer then came out for the second time to "fix the job" and this time around they left the carpet and couch soaking wet!!!! I will never use Stanley Steemer again and would not recommend them to anyone. read more

Stanley Steemer is a horrible company they came over to my house to clean my carpet and damaged my flower pot on 06/15/22 and refused to replaced them.The owner and operator Jason was not nice when I was connected to him by the call center, as pre our conversation he didn't know why the call was transferred to him , he claim he was going to call me the next day 11noon that would be one week tomorrow I am sure Jason would have a better response if I lived in 10314 read more

I live in Staten Island and have been a Stanley steamer customer for decades. I ALWAYS get the EXACT SAME rooms cleaned every year. I wasn't really ready to get them cleaned but the representative from the company constantly called us to schedule an appointment. We finally agreed and my husband told them repeatedly "we want EXACTLY the same rooms we ALWAYS GET. The woman confirmed this over the phone. They came to do the job but when the very last room was to be cleaned the technician told me he did NOT have that room listed on his iPad. We explained the prior phone conversations.......This is when he became EXTREMELY aggravated and confrontational. Letting us know he never makes mistakes and how he knows his job. I produced 11 previous receipts to prove I always get the exact same job. Thats when he phoned his supervisor who also began to become aggressive on the phone to us.........BYE BYE STANLEY STEAMER......NEVER AGIAN. You lost a loyal customer and I know I'm only one but I have many friends who have many friends. Maybe your tech shouldn't have worried so much about his tip and gave us better customer service and a little more respect. ZERO STARS one star because I couldn't post without ANY read more

I Will definitely use them again , Stanley Steemer really did a good job , my carpet looks like new !!! Ready to call my tenants to move in now . read more

Excellent ! Tiles and grout look brand new ! Highly recommend. Vinny B and Jimmy did a super job read more

Stanley Steemer - Before - Carpet Cleaning Near Me - Staten Island, New York

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I used the service on May 19, 2018 and the representitive, Vinny and his associate were nothing but professional. Vinny took the time to explain what he was doing every step of the way as I was having the whole house done. Extremely knowledgeable and positive about the company and the other services that they offer. Very satisfied and I will be using their other services (Duct cleaning) as well. read more

I needed vent cleaning and stanley steemer was the third vendor to come to give an estimate. First one $600. Second one said I needed to call an electrician to make sure the exhaust fan motor was ok. Then Eddie and Lucas showed up from Stanley Steemer. Polite, professional and said cleaning the vent wouldn't help the odors since the return from the air conditioning unit was circulating the air from the room and going through the a/c vents. Honest and knowledgeable. Toni in the office Eddie and Lucas all awesome! Cleaned vents for $108.59. Would definitely recommend and call in the future. Amy Murnane read more

Fantastic job! Carpet looks brand new. The job took less than 1 hour and carpet was dry in 24 hours. read more

Stanley Steemer - Fantastic job! The job took less than 1 hour and the carpet looks brand new. Carpet was dry in 24 hours. - Carpet Cleaning Near Me - Staten Island, New York

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People warned me that they would quote me one price on the phone and then increase the price when they get to you. That's exactly what happened and then they lied about the quote they gave me over the phone. I took lots of notes during that call so I know exactly what was said. They would not honor a coupon, saying it only applied to wall-to wall carpeting, even though the coupon never stated that, nor did they verbally state that to me on the call when I told them I had that coupon. They are not honest and they scam people. I should have listened to my friends who told me not to bother with them. read more

We scheduled an appointment to get our rug cleaned and we couldn't be more pleased. They were prompt and did the job within 40 minutes, we didn't have a large area to clean but they were very efficient and thorough. The carpet looks almost like new. Our cleaners were Louis and Joey, we will definitely use them again and I would recommend them. read more

They were here on time, such nice and friendly guys. Talked me thru the whole process and did a fantastic job. Even saved me a couple bucks compared to the quote I got from the website. read more

So not only did these people lie to me about cleaning my dryer vent and charge me for it but they broke something in my home, didn't apologize for that and didn't offer to reimburse me. Also, the guy didn't take his shoes off or wear booties to clean my upstairs tile. I called to complain and all I got was $35 off my next carpet cleaning. Which does me no good because I don't need that service and I don't want this unprofessional company in my home. Costumer service (Vera) was nasty and unwilling to compromise. I will never use them again. read more

The guys came during their scheduled window. They were professional and polite. Very considerate of my children. The stain was stubborn and is still faintly there but they hit it when everything they had and did their best. I would be glad to hire them again. read more

the guys at stanley steemer came out to clean the carpet at my place before we moved from staten island, and they took great care of us. with 3 dogs and 2 young children, i thought that it would be impossible to get our carpets back to the kind of condition we would need in order to get our security deposit back. stanley steemer came out and went above and beyond our expectations. we hadn't moved any of our furniture, but that didn't matter. they moved it as they cleaned! by the time they left, our carpets looked like new, and we had no trouble at all getting back our full security deposit. i highly recommend the professionals at the staten island stanley steemer carpet cleaners! read more

I've been using Stanley Steemer for years and Got my rugs cleaned today, Jose G and Kevin B came on time and did a fabulous job. I recommend them highly! Rugs look like new read more

We had Stanley Steemer come yesterday. Kevin and JB (pretty sure it was JB). What a FANTASTIC job they did. Both couldn't have been nicer . Rugs look brand new! Highly recommend this team and will definitely use them again! read more