This company blew the dirt,dust and debris all over my hiuse.I recent had mold cleaned and I wanted to get the duct work clean.They made my house a toxic mess and made me suffer tremendously. I don't do reviews,but I had such a bad experience with this company im shouting it from the rooftops.Im telling the truth and please use someone else,anyone else....shit,I think the retard walking down the road could of did a better job! read more

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Service was performed in an excellent professional way. The technicians did a thorough job on the vents and HVAC systems.

After the tech left I noticed 3 spots at the entrance to my bedroom- the dye was taken out. A suoervisor named Steve said I must have bleached the carpet which I did NOT!! I told him that my late husband used bleach in his laundry but stopped back in 2018 or 2019 B/C I have severe asthma. Since then no bleach or strong smelling anything has been in this house. He then had the nerve to say I changed my story which I did not. I repeated what I said. Conclusion- first he said the spots were covered by dirt. I told him they have not. I live by myself and the carpet still looks brand new. He then said I had to have used bleach. Stanley Steemer is doing NOTHING to fix it. They cleaned the floor in the bathrooms and the gray grout has white spots. Just goes to show they did use a chemical of some sort that was probably tracked in the bedroom. Steve was VERY condescending and rude. I definitely will NOT use Stanley Steemer again. Buyer beware!!!! read more

Stanley Steemer - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

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Paid over $600 for living room hardwood floor, sofa and loveseat. Over the phone I was quoted $545 for living room, sofa and loveseat, steps and hallway. Was told a stain resistant coat was put on furniture, then found out it wasn't Scotchgard it was a deodorizer. Floors look the same as they did when the guy walked in. Technician charged for 2nd floor hallway "forgot" he didn't walk up 15 steps and never touched the hall or the steps. So very disappointed. We are seniors and on fixed income. read more

Completed an online reservation and filled out all of the required information, only for them to arrive and say they can't clean an apartment on the third floor unless there is an elevator. Complete waste of my time and I won't be bothering with their services again if they can't properly inform customers of requirements ahead of time. I recommend Angi for better service. read more

Most unprofessional cleaning service I've ever seen. They left my house a mess. Forgot to reinstall my hvac filters and did not turn on the a/c unit after leaving. My family suffered breathing issues after the "cleaning". They would not refund. I would definitely not recommend this company. Currently called better business bureau. read more

Today, I had my carpet, sofa and loveseat cleaned. The (2) Technician, Devon and George, did an amazing job. My carpet looks, and smells new, as well as my sofa and loveseat I will recommend Stanley Steamer, to my friends, and family, neighbors etc. Thank you for the professional employee's, and the excellent professional service!!!!!!!!! P.S. They wore their mask the entire time read more

Where do I begin? The first time I scheduled, they just didn't show up. This time, I scheduled a 9-12 window. I called at 20 minutes to 12 to see where they were. Was told they were running late. Then I got a call after noon telling me 1/130. i called back at ten minutes to 2 and was told they were on their way, got held up and that the service would be free. At 3, I called again and was told that they'd be another 30 minutes. Finally, they showed up at 320. The guys that came were very professional and courteous. Although they didn't move furniture, the carpet looks good where they did clean. I talked to the guys that came to do the carpet and they explained what took them so long, so I will give this at least two stars. It wasn't their fault. But, I won't use Stanley Steemer again and won't recommend them. read more

I had a scheduled appointment between 8-11AM. They was supposed to do one room and hall. Because I live on the second floor, first they were not prepared to drag equipment from the parking area and they could have move the truck to an area below my window, which is also a parking area. Next, he claimed he didn't know how to remove the screen. He mentioned they would have to use portable equipment. He asked if I could reschedule after waiting two weeks. No, I can't because I work and schedule out of town trip. He asked the COVID questions and I was so upset I answered yes to all. We are tested weekly at work and I am fully vaccinate, I just wanted them out of my house. I will not use or call Stanley Steemer again, even if it's free. read more

This is by far the worst company i have dealt with. I had scheduled for them to come last week to clean the carpets. i moved around all the furniture so they have less to move and get things done faster. they came and said they couldnt do it since they needed a portable unit and that someone would call me to reschedule. I never got a call, so I called them and asked for another appointment with a portable unit. i reminded the lady on the phone three times that I needed a portable unit and she said yes. They came today, i moved all the furniture again so its faster and less work for them, and again they didnt have the portable unit. apparently the person that came said they came from another job and had the same issue. Its really surprising to me that a company this big cant even handle small issues like this. I am never going to be dealing with Stanley Steemer ever. I hope the rest of you do the same read more

Carpet cleaning was fair, however they did not move furniture as both their website and their email said would happen. Called to voice my concerns and a representative said they would apply credit to my credit card. This has not been done and now they do not return phone calls. Left numerous messages to no avail. Tried calling corporate but they also have not returned phone calls. I would definitely not recommend this company. read more

one of the worst companys out there. Very poor customer service, they dont get directions correct, disbatch is a JOKE. I had an appt for 4-7 pm , they called me to let me knowthat they could come early around 2- 230 , I aggreed, 400pm came and no one showed. I called the main office and they told methat they got tied up and out be there in about and hour or so. I asked to rescedule the guy got upset and said "why cant I just wait". I canceled the appt, the disbatcher hung up on me (great customer service!)... I will never use them in the future! read more

Had my carpets cleaned on5/25/13. The 2 guys that did the cleaning were the best! Here are their names.R Renato and R Lulezin. I had my carpets cleaned numerous times but these guys were the best. Did not have to mention any spots that were missed, they were very careful and professional. Next time I get the carpets cleaned I will request this team read more

The guys were on time, did a great job and treated my home like they cared. I never buy more jobs, up front at a discount, but they deserved the sale. So I did . Bravo Renato and Besim! Good Job! read more

The technicians arrived on time. And, started working immediately.

I wanted them to do a good job. I've used them many times and the last time I used them they were in such a hurry. Before I could even direct them to the situation regarding my area rug in my living room they had removed my large upholstery pieces and placed them on the wood floor in front of my entrance. They proceeded to do their work and pushed and shoved their way through the furniture with their equipment and hoses to clean the rug. The upholstery cleaning was part of the order. More pushing and shoving the furniture around and spraying everywhere with their cleaning solutions. 10 minutes after they left, after I dried the floor from the cleaners, I found a huge scratch on my wood floors. These floors were pristine and I am meticulous about them. They had been this way for about 12 years. But there in the middle of the floor in front of the front door is a huge (like a 2 foot "V") scratch. Obvious and new. I called the company. They sent a manager out to rub it with a cloth and concluded, "yeah that's scratched". Then they had a guy from an insurance adjuster call me and question me like I was a criminal and asked me all sorts of questions trying to determine if I caused it myself, (ala Jackie Childs from Seinfeld). it was an automatic dial with no way to return the call for a follow up. That's the last time I heard from anyone. Called the manager many times. Curious that he was never in and "would call me back". But no he didn't. Never did. Months. NO accountability for their work. Until this incident they were fine. I know the guys that did the work were not intentional but more than likely burdened by a crammed schedule. So where is the management to back them up? Next step is to hire a repair person, send them a bill and then take them to small claims or BBB if they refuse to pay. Who has time for this??!! read more

I love these guys. They show up on time, do a fabulous job making my carpets look and smell new and leave things all tidy.

Great customer service and a job well done by Paul and his assistant!! I can't remember assistant's name. Very courteous and professional. Highly recommended!! read more

I had a very good experience with this company. I was putting my house up for sale today, and the realtor was coming at 2:00 PM, I was up late getting my house in tip-top condition. At 2:00AM I decided that I needed my tile & grout cleaned. I went on to stanleysteemer.com hoping to be able to schedule for some time this week. I was actually able to get an appointment for 9 AM this morning, just 7 hours later. The guy called at 8:50 to tell me he was on his way, and at 9 AM they were at my door. The two guys were in & out quickly & efficiently (by about 10:30) I also had my stairs & hallway carpet cleaned. My house looked and smelled great when the realtor arrived. I was so happy to have the job done so quickly. I will be calling them again to clean the floors in my new house. read more

on time, cleaned my hardwood floors and furniture pretty thoroughly --forgot the leather cleaning materials, but another crew was sent out later to handle it. Would use them again. read more