Pretty responsive as far as generating the quote for a mold and asbestos remediation.read more

New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

I had a dishwasher malfunction due to a bad install, and water ended up going everywhere -- even…read moreinto my basement. Danielle was wonderful to work with. She handled everything and worked directly with my State Farm insurance, which made a stressful situation so much easier. The silver lining was that I ended up with a brand new kitchen, and it is absolutely gorgeous. Danielle helped me pick out every detail, which made the whole process feel seamless. It was such a great experience having the same company handle everything from start to finish. I would absolutely recommend Restore More Restoration.

A friend recommended Danielle at Restore More Restoration and WOW -- I'm so glad I called. We had…read moreunexpected water damage at our home in Aston, PA and didn't know where to start, but Danielle and her team made the entire process easy from day one. They responded quickly and handled everything from water removal, extraction, and structural drying using professional equipment. Danielle took the time to explain each step and even helped guide us through the insurance process, which was a huge relief. The crew was on time, respectful of our home, and kept everything clean while working. You can tell they have a lot of experience with water damage restoration and emergency cleanup and truly care about doing the job right. If you're looking for water damage restoration in Aston, PA or anywhere in Delaware County, I highly recommend Restore More Restoration. Danielle and her team really go above and beyond -- everything was handled quickly, professionally, and came out better than before.

When my home had a ton of mold from water damage, I was…read moreworried I'd never be able to find someone who was honest and equipped to do the job right. Thankfully, someone recommended MSI to me. I was skeptical, but I'm happy to say that Joe and the MSI team were total rockstars. Before even starting the job, Joe eased my mind by answering all of my questions in a way that I could easily understand what was going to happen. He even helped me navigate how to submit the information as a claim with my insurance. When Mike and the rest of the MSI team arrived, they worked neatly, quickly and were just really nice people. I felt confident that the job was done well. Joe continued to check in with me to make sure all of my questions were answered and that I was satisfied with the job. Though I hope I won't need to use them in the future, I highly recommend MSI!

I've used MSI for two of our properties. Dealing with Joe and his team is a pleasure- they are…read morehighly efficient, knowledgeable, and responsive. I couldn't recommend them enough. They come in and do the job and leave your house clean once they leave. I'd recommend MSI in a heartbeat to anyone.

In March 2024, I had Mike come out to repair my kitchen ceiling from water damage. He was quick to…read morerespond and reasonable with his cost. Im happy that I chose his services because he was very thorough and communicative throughout the whole process. He inspected my kitchen for mold, replaced my ceiling and crown molding, and painted everything for a smooth finish. Mike was very professional, honest, and a pleasure to work with. I would not hesitate to use him in the future!

Michael is fantastic--I highly recommend him. He is responsive, honest and trustworthy. And his…read morework is fantastic. He replaced drywall in our basement after a flood and took care of mold that had grown as a result of the clean up not being done properly by Servpro. He is taking on several other jobs for us and we will hire him anytime we have a project without hesitation.

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

Mr. Lee did an amazing job and was very friendly would request him for future service…read more 803 N Gwynn CT. 19701 Bear DE

What a pleasant experience! I had three rooms done as well as my bathroom tile cleaned. Lee was the…read moregentleman that came out to do the work. He was very pleasant and engaging and did a ridiculously good job on the carpets. I was actually shocked at how different my tile looks. The carpet and tile look brand new after the service. Thanks, Lee and squeaky clean. I will definitely be using this service in the future!

I subcontracted AMS to work in the house of one of my clients. Louis, the business owner, was…read moreextremely clean, very professional, knowledgeable in his field, and kept true to his pricing. I recommend AMS Restoration!

Louis and his team did an incredible job repairing my home's water damage and during their work,…read morethey uncovered dangerous mold that was also removed. They were professional, clean, neat and left the room looking brand new. Thank you, again, AMS Restoration!

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

I explained my issue with the smell of the carpet prior to obtaining the service from this company,…read moreand was told that they can address it since unlike the over the counter treatments that I have tried they have a special 3 step process that could take care of it. They treated the carpet but the smell has returned. I contacted the company the next day when the carpet smelled a bit better, but the problem was still there and was told that I need to replace the carpet. This was not discussed prior to me hiring and paying the company. Since then the smell has completely returned.