The technicians arrived promptly at the designated time, introduced themselves, and went over the objectives of the expected services and fees. They then promptly got to work. The team worked diligently with very little disruption to my own workflow. They remained congenial at all times. And conductly themselves in a highly professional manner. The result of their service (3 bedrooms, living room, and hallway) was extremely pleasing. This is the third time I have used this company. And will most definitely remain a loyal customer with results like this! read more

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Well had to let ya know it's a semi annual and annual thing we do is the carpets. And we depend on the folks at Stanley Steemer out of Fresno. These folks show up ready to take care of the task at hand. George and Ryan walked the job with the wife and began to get the job done. First off take precautions to protect door casings, laying a small rug down outside to wipe off their feet and such. Next preparing the carpet to be cleaned. Went quick but when you're prepared it goes quick. We have been using these folks for many years and tried others once or twice but always came back. I would have gave them 5 stars but they are pricey a bit. But for peace of mind it's worth it. Give them a jingle and see what they can do for ya. SYOY read more

Location: Fresno Date: August 1st, 2025 Service: Carpet cleaning & Chairs We went online and made an appointment to have the carpets and chairs cleaned before the fall. The prices are reasonable compare to others in the area. They offer coupons and specials via online. We ordered the clean and protect the carpets. They came around 8am and was out by 10am with everything completed. They moved some of the light furniture which was very helpful to us. They had a text with the technician tracker on it. Ashton and Jordan did a great job for carpet cleaning service. We will definitely be scheduling their services in the near future. read more

They didn't move any furniture, even the small stuff for carpet cleaning. They asked if I wanted the couches moved and I said yes. They didn't even move coffee table or end tables. The edges of every wall and stair were so dirty and still covered in hair. Baseboards were scuffed all along the staircase. When they did the tile/grout, walls were splattered and baseboards damaged. They did roll up a rug from under a dining table to do the tile, but left before putting it back. Grout was missing and cracked after "cleaning." When they left, they flooded my flowerbed with the soapy water they extracted. Flowers died and lawn turned brown. They spent 1 1/2 hours and charged me $680 . Complete waste. A 3'x3' entry and 2'x3' walkway to the dining area were billed as 2 rooms. Pricing is crazy for the amount of time and work. read more

Plainly SKIPPED several parts of tiled areas. How do I know??? Because... DUST (not dirt) was still there. Tried to even make claims of already cleaning the areas... hello.. intent is blatantly obvious. read more

*Review is based on false advertisement and then no resolution from the manager.* I'm very disappointed in this company. Look for a different company where the workers sent out know how to clean HVACs that are on roofs, being that that's very common in many households. I called to get the pricing for air duct cleaning after seeing on the Stanley Steemer website the before and after photos of inside the ducts that are cleaned through their services. The website also stated that all workers were "NADCA certified", meaning technician's are certified in expertise and skills relating to HVAC system inspections and hygiene. These things were confirmed by the phone representative, I then proceeded about a week after that initial phone call to book with Fresno Stanley Steemer. The workers sent out arrived at our home, I was not present but my husband was and they did NOT disclose to him that they did not have the capability to record with a camera the ducts and show us the before and after, it wasn't until I called him, my husband, around 30 minutes into them working on the cleaning that I asked him if they were showing him the camera images, to which he said no and he went to ask them and that's when they said they didn't have the capability to do that. They also DID NOT disclose that they were not going to clean the AC unit until the worker called his "boss" to ask him if he can clean it and the "boss" said no. They did offer to replace the AC unit cleaning with the dryer vent cleaning to which we said yes, but we still paid for that service. I called Stanley Steemer to complain about this false information I was given, to which my complaint was forwarded to the Fresno manager, I believe his name is David. David called me and basically just apologized and claimed that these men that were sent out had disclosed all of this with my husband, after the phone call with David I clarified with my husband again and he said they DID NOT disclose this information. I had David asked for some kind of remediation for this as I could've gone with a different company to which David said I had already gotten a $50 dollar coupon, and I informed him I already had that coupon applied prior to the men going to our home as it was given to me in the mail, it's not like he went and applied it after this whole discussion. *eye roll* I'm not upset with the workers that were sent out, they were just doing their job but I'm upset with the false advertisement and then the fact that the manager David didn't try to help me, the customer. read more

Stanley Steemer - Proof I had the coupon -_- - Carpet Cleaning Near Me - Fresno, California

PissedConsumer Stanley Cleaners came to clean our rental property. The crew used the bathroom. We specifically told them we had a plumber coming to fix a leak, so if they used it, we requested that they please shut off the valve completely. When my plumber arrived at the property, it was flooded everywhere. I called @stanley steemer for further explanation, and the manager was very rude and blamed it on me. I will never use their services again and will be letting my friends know about this. read more

Johnathan and Salvador were extremely professional and efficient. They arrived on time and completed the job in 40 mins. We paid $270 for four rooms, a hallway and an area rug to be cleaned. The carpets looked great when they were done. We were very happy with the service and would use them again in the future. read more

I gave all our information over the telephone. They appeared to be very professional. We wanted our hardwood floors and bathroom grout cleaned. When they arrived nothing was what they said it would be. We moved all the furniture and had the dog at the groomers so our floors could be cleaned beautifully First thing is the price changed by about 30% more. They said they could not polish the floors only clean them. (Which means vacuum). We wanted our hardwood floors cleaned not vacuumed. We could do that. We decided to just have them do the grout in the bathrooms since they obviously couldn't do a good job on the wood floors. What a waste of money and time. The bathroom grout looks identical to before they got here Don't waste Yiur time or money with this company read more

Yes...They arrived on time. The price increased by 30%! They stacked chairs on top of other furniture (on top of each other on the dining room table), didn't put furniture back and when I asked they didn't put plastic under most of the legs! I had to ask them to complete the work. We didn't ask them to move heavy items. Afterwards they walked all over the clean carpet with their dirty street shoes instead of moving out of each room to finish at the front door. Should have covered their street shoes with shoe covers. The carpet cleaning was for my elderly mother. I'm sick that I didn't hire our regular guy. He takes his time & gives a fair & accurate quote. Lesson learned! Expect that any quote will increase significantly. We called the office to give feedback but they just offered to come back...the damage was already done. No offer to return what I considered the overcharge. I gave three stars because the cleaners were pleasant. The cleaning of carpet itself was acceptable. read more

Not like it used to be! We could always depend on a good cleaning, but this time the spots that we paid extra for came back within 3 days of cleaning. The 2 guys were very friendly and worked hard, so it isn't their fault. We called the company back and left a message, and no one ever returned our call. In my opinion, it was absolutely not worth the extra money we paid to have the spots done. In fact, that was mostly why we needed our carpet cleaned. read more

They showed up in the time window promised. They called before arriving and immediately took care of business. They tested first before they proceeding cleaning my microfiber sectional sofa and chair. They took their time, were courteous and did a great job. I would use them again. read more

I recently had my air ducts cleaned in my home for the first time.Zachary and Eduardo were the two reps that came to my house and I couldn't be more pleased. They were both professional, courteous and were able to answer any questions. I definitely recommend the service, the representatives , as well as company in general. They were efficient, fast and made the process easy! read more

Did a great job on rooms and hallway . I've never had carpets professionally cleaned and they looked great now. Price was very reasonable and took them less then an hour. Will use them again In the future. read more

Stanley Steemer came on Tuesday, July 12, to clean my tiles and grout. I used them six years ago, when I first moved in, and my grout came out like new. This time was another story. I paid $600 for nothing. because the grout looks exactly the same. Traffic areas, which I asked the technician to concentrate on, look as same as before? He was actually using a little kitchen brush to clean the tiles. When the job was finished, it was hard to tell if the tiles were clean, because they were still wet. I waited until Thursday, and I was so disappointed in the job. I called and was told to send pictures, and someone will call me back. Nothing! Called back Friday to the number I called ,and the number I sent the photos. Now THREE phone calls. They told me the photos are in for review??? Review?? There is nothing to review, some grout is dark, some are light. I feel I am being totally "ignored", I paid my $600, and they could care less. Not very good customer service, and will never use them again. And I will pass this on to my family and friends. read more

gave them a call yesterday to get pricing for my mom's house in visalia. they asked address, etc etc etc. then gave a $150 quote to clean out a dryer vent. made appointment for tomorrow. got a call this morning saying they misquoted. the guy said he couldn't send a "crew" out to my city for less than $300. cancel cancel cancel. don't even bother with these guys. i've read reviews all over the internet on where they change the price after the fact. read more

Last year at the same time I was raving about this business, but they just left my home and what a difference a year makes. This female/male team, different every time, was in my house (11/8) 40 minutes and were about to leave when we asked them to go over a couple of spots that could still be seen. The male acted like it was an inconvenience to clean the area. Spots are still there and I'm out over $300 right before we have Thanksgiving dinner at our house. read more

I would not recommend this business. I hired them to clean a house that had COVID. The person I spoke to was unsure if a steam would help COVID or not but did recommend it which was not cheap. It's seems they are uneducated on their services and what they do. In addition when speaking with them I sensed a hint of attitude. read more

Was going to use them to have 2 rooms and hall and 4 chairs.. They gave me a price and said they would be out on Saturday between 1 and three . They called at 930am and requested to move it to Monday claiming the guy is the only one working.. It shouldn't matter who is working they should honor the time frame and not call to change on the day of. I had already moved all furniture in the morning. I called them back and told them they can cancel all together I found someone else that stands behind there Word. Don't Use this Company... read more

I was very nervous about getting these guys to come do my carpets after reading the previous reviews... they came out and did 2 rooms and a hallway for me and I am very satisfied! I was given a timeframe between 12pm & 2pm. They called to tell me they were on their way, showed up around 12:30 and were done by 1:00. The gentlemen (Zachary and Anthony I believe were their names) who did the cleaning were very courteous, efficient and professional. They got the job done and explained what they were doing and how it was going to help with the carpet and keep stains from returning. They had no issues moving my furniture and putting it back afterwards. I'm glad I didn't let the reviews sway me because I am so happy with the job Stanley Steemer did! I wouldn't definitely use them again. read more

Stanley Steemer - My hallway before - Carpet Cleaning Near Me - Fresno, California

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Stanley Steemer of Fresno did an AMAZING job steam cleaning and sanitizing our carpets. We just purchased our home and the carpets were dull and flat! After Stanley Steemer came and cleaned our whole house our carpets look vibrant, full and new! The workers did a great job, very thorough with their work and educated in what they were doing. We are very happy with our outcome. If you want them to look the best, you have to spend the best! We cleaned, protected and deodorized. And the best part, was we didn't have to worry about our child or 3 dogs with the products they used! Way to go Stanley Steemer! I also need to add that I was hesitant after reading the other reviews, but decided to try and so glad that I did! I feel other reviewers were expecting magic to be done. Or for them to have hired businessmen. So if you don't expect Brad Pitt or a magic carpet you will be fine. read more

Stanley Steemer - The famous YELLOW VAN! - Carpet Cleaning Near Me - Fresno, California

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I contacted Stanley steemer to make an appointment to get my apartment shampooed. It's a small 1 bedroom apartment. I had saw a special for 99.00 and so when I asked the lady she said no we dont have that so I said ok what's an estimate for my apartment which I only wanted the living room and dining room done. She quoted me at $318.00. Ive never paid that much even when I owned a house. My uncle recommended Stanley steamer to me cause that's who he uses and he told me he gets his huge 2 story house for no more then 200.00 and hes been using them for years. I told him what they quoted me and he was also in shock and not happy. I was disappointed in the price. I dont know know if it's the coronavirus that has this outrageous price but we all are hurting. I contacted another cleaning service and they priced me great and did a great job. Not gonna use Stanley steemer in the future. read more

I gave 1 star because this company is not being safe during this pandemic. No masks, no gloves, no shoe covers, and no social distancing. Two men showed up wearing masks around their necks, NEVER once did they pull the mask up to cover their mouth and nose, so it may as well have been in their shirt pocket. What's the point? My husband and I were both wearing our masks properly, so you'd think that would be a hint to them, but no.At this point the driver took the mask from around his neck and left it in the truck. Then the driver gave my husband the bill to sign and got super close to him. My husband had to tell him twice to back up! The clipboard was filthy, the pen was filthy, and the unmasked, ungloved worker kept getting in our personal space. I can't take you seriously as a company because you don't take me seriously as a consumer. Shame on you!! read more

My husband saw the truck going down the road and wrote down their phone number. He called them almost immediately and they were able to come today and clean some rugs and carpets and furniture for us on short notice. The two gentlemen were very courteous and friendly and informative. They had the job done in under a half hour. Everything looks just great! read more

I'm very cautious on who I let in my home but these guys were extremely professional and got my carpets looking like new.There was some bad stains I didn't think they would be able to get out but they did effortlessly and fast. They showed up before my scheduled time which was awesome because I had a lot to do in the day. They worked fast and were in and out in about an hour. I would highly recommend Stanley Steamer to friends and family. They made my carpets look brand new and did it at a very reasonable price. Thank you Dante for your great work! read more

Extremely rude, vulgar, unreliable,unprofessional and unreliable crew. Completely avoid this place for any commercial or residential work if you live in a middle class, above middle class or have a commercial project. They don't have all the equipment required and will be very rude and not even get the full job done and then over charge for work that isn't even half done. AVOID AT ALL COSTS and support any other small business (non chain) that has good reviews on yelp. Will not make this mistake again! read more

They showed up on time and I had 1 room carpet cleaned and deodorized for 99.99. They did the job and I gave them a specific spot to clean cuz of cat urine. Seemed ok that day and a few days later but now the carpets dry it still smells like cat urine. I'd pass on using them again! Addendum: Stanley steamer came back out to help deodorize the cat urine smell and charged me 15.00 for the deodorizer. I get the smell might be in the pad under the carpet but make a customer happy and do it from free since I already paid. Service was so so take your chance. I'll call someone else our to try and get rid of the smell read more

Wouldn't use them again. My home is l year old. Mostly tile so only needed carpet cleaned in my bedrooms. The young guys came on time, were courteous. Then the lead guy started pointing out that I needed additional services like grout tile cleaning and there was wear between my bedroom and bathroom. Seriously, I know he was trained to find flaws so he could sell additional services. This has really turned me off to Stanley Steemer in Fresno. I paid $100 for 2 rooms. He kept saying he could do more. Then he kept persisting. That is unprofessional and rude!!! read more

Stanley Steemer came back out and redid my floor he wrote in notes i was mad because i spent 1000 i wasn't mad because of that what i was mad about was his so called helper helped his self to his phone and then to the van while i was helping scrub the floor a job i paid them to do ... just looked at the paper read more

I've used this company for a few years now and they usually do a good job. However, I had them come a few days ago and they did a terrible job. They rushed through my home and forgot to spray the cleaner before they begin. They left bright and dingy patches all over my carpet. I had to ask the workers to rack after they were done. Instead of fixing the problem the manager called and begin to argue with me. Very unprofessional and rude. Also, in order to make a trip to the foothills I always have to pay a minimum of 250$, definitely not what was advertised. Will never call for their services again. read more

Hands down best carpet cleaning company in town. Always ask me about the areas I'm most concerned with and pays extra attention to those areas. Crew is very very polite and professional. They always remind me about the after care products that I need. Absolutely recommend them to everyone! read more

Very happy with their services.. this will be my third time using Stanley Steemer. They were upfront and knowledgeable will use again.

I wish I could rate zero stars. They were here 30 minutes to clean 3 rooms and a hall. The floors look terrible.

Stanley Steemer came today and my carpets look great. I was a little worried about spots since it's been a few years since they were here last but they all came out. I liked that they protected the corners of my walls so no scuff marks. What impressed me the most however was they asked me how it looked and did I want them to go over anything a second time. I would recommend them. They were nice , explained what they were doing and were here on time. read more

I'm living with my Mother now in Fresno,A nice new home in Fresno,, I like to call FukNo,,,, but we had them come out last month, because of several stains when i was watching my sisters two small dogs for a few months, These guys seemed to be skimming over really fast So I asked the helper as I was making small talk with him If the Guy doing the cleaning could go back over a few times where the stains are because they did not lift, His reply was if they dont come up on the first go over they probably wont, But the guy doing all the work, Stopped and said Our mission is to make the customer satisfied, we can go over those spots better sir, that made me happy, but to be honest I can still see the spots, they seemed very Rushed to get in skim over the carpet and zoom, they were in and out fast, we only had our living room done and hall way, they charged for 3 rooms, some people"s master bedrooms are bigger than our living room, very small house, so I kinda felt like i should have just did the carpet cleaning myself like i normally do, but my Sister insisted on letting her pay for the carpet cleaning since we did watch her dogs free of charge..Very dissatisfied about the helpers response, and how fast they skimmed over the carpet... I would never use them again IMO... read more

Really bad service... Think twice about using them. I thought this would be a reputable company but I was wrong! Cost me $550.00 for carpet and tile cleaning. Poorly done and unprofessional. I was told would take 2 hours, turned into 5 hr affair. Their truck "broke" and had to send out another crew. They used their tennis shoes instead of a brush to rub carpet cleaning into carpet!! What??? I don't call that professional service. They did not move all the furniture as they said they would. They poured "concentrated acid" on my tiles and unable to finish the job because their truck broke! They went through my garage door and the carbon monoxide alarm kept going off, so the stupid guy unplugged it!! I found it on the ground after they left with the battery missing! The second crew were made known of my dissatisfaction and did at last do a decent job. Overall, would I call them again, very unlikely. Hope this helps. This is my first review ever but I was so upset I was compelled to write this! read more

I thought this would be a reputable company, however the service is very poor. I used a promotion code to save money but the guys who cleaned my carpet were not informed. However rather than calling to verify they insisted my husband was wrong and requested the money. When they were advised to return the money my family was noticeably upset and the drivers continued to taunt them rather than taking the high road. The manager then called to scold me about my family's behavior. While I believe wrong is wrong I feel like the customer is always right. I think that it was in poor taste for the manager to argue with me about what had transpired when neither of us were present during the argument and the initial problem was due to a lack of communication between the company and its employees. Because of this I will never ever use this company again and I'm am also going to contact corporate because under no circumstances is it ok to insist that your customer is wrong. Use anyone other than this company because stellar service is clearly not their goal! read more