0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They…read moreassured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own.

I recently purchased a home and had to leave for a month. When I returned , I walked in and my…read morehouse was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison!

My sectional sofa looks like new after cleaning. Technician added cleaning of several small area…read morerugs I had at no additional charge. The owner took a great deal of time explaining there process which justified the higher quote he gave me over others Totally satisfied and will definitely call on them again.

Austin, John and Irvin were friendly and knowledgeable pros. I will use their services again for…read morefuture needs!

Thank you for taking care of the mold that was in our bathroom. Great job and wonderful people.read more

From the owner: Xtreme Pro Services, LLC is a licensed mold remediation and water damage restoration company! We…read morestarted out as a small handyman company and still do handyman services. with 16 years in the property restoration industry we decided to get licensed and pursue our dream in owning a property damage restoration company! We specialize in water damage restoration, mold remediation, fire damage restoration, biohazard cleanup, board up and roof tarping, odor control, general demolition, and any basic handyman needs around your property!

Did a great job on a rug in a condo i own, so i called them back for a different apartment…read more After 31 days, stains started showing in the VACANT apt. I called them and asked why this happened if they use high extraction, to which they replied 'no, we use steam cleaning', and told me there would be a $45 charge to take a look , since it was 'so long ago'. i would not use again, 'high extraction' claims stains and damage to underlying padding do not resurface. They should at least stop by to see what was going on. The manager avoided my calls and just relayed a message about a second charge , if he came out to my centrally located condo, again.

Roger from The Best Restoration came to my house to survey the water damage in my bathroom more…read morethan two weeks ago. He promised to give me an estimate within five days and left. However, he never gave me an estimate even until today. I was told he is out on field whenever I called the office, which is more than four times. He never returned my call although I left message through Alex or Brittney. Also, I was told his manager Dan would call me but it never happened. I am not sure why they intentionally gave false statements whenever I called them. Moreover, I am not sure why they came to house and promised to give me an estimate in the first place. The Best Restoration doesn't keep its promises at all.

I came home to a nightmare after a vacation last month. Water had flooded my home while I was away…read more Once the immediate shock wore off, I asked my neighbor if he knew anyone who would be able to repair the damage; he told me to call Gainesville Restoration, so I did. They came out right away and put my mind at ease. The technician told me not to worry, they could restore everything back to its original condition. I was very skeptical, but when I returned home after work the next day; the water was gone, and they had already started repairing the damage. They really did restore my home, it's like it never happened. I could not be more pleased with the results, and would recommend Gainesville Restoration to anyone with a water leak emergency. Daniel P

We had Gainesville Restoration (GRR) do two things: 1. Tile…read morethe house. 2. Redo the kitchen cabinets. GRR didn't end up doing either of these things. They didn't supervise the work as it was being done. They had Creative Cabinets do the cabinets (they were very good) and another guy do the tile. GRR's only job was to make sure that they both got done correctly and on time. When we were initially emailing, GRR explicitly said that installing the sink and faucet were included. In the contract we signed, it said in the fine print that GRR doesn't do any plumbing. We missed that before we signed and we had to hire someone else to do that. When they tore out our bathroom sink they left it in the middle of our driveway. We gave them 6 weeks of lead time to build the cabinets, and it still took 2 months after they started to finish the project because things weren't ready, scheduling errors, and mistakes that needed to be fixed. GRR changed our plan for the kitchen, didn't follow up with my e-mails in response, so some things are just done not how we wanted it. They were able to redo one of the cabinets and they did have to redo the laminate. It wan't worth doing anything more as they would have had to tear it all out. We wanted to keep our sink and garbage disposal. Chris from GRR told us that the sink was damaged and was thrown away. When I asked about the disposal Chris went silent and followed up with an "I don't know." The undamaged sink showed up a couple of days later. The tile guy left a 2 inch gap by the door to the garage. The threshold needs replaced, so the tile guy didn't tile to it. GRR had the tile guy show up unannounced at 6 AM to just fill it in with grout. GRR told us that they could only fix the gap by filling it in with grout or to replace the entire door. We left the grout but it is already cracked. We down scaled our project initially and Chris adjusted the prices of the items we kept up a little because there was profit "built into the prices." For example, the cost of doing the cabinets went up from $5,680 to $7,780. We made the cabinets stained, which added $475 for the stained grade cabinets. $5680+$475 = $6155. $7780-$6155 = $1625 in profit for them that they shifted from the other parts of the project we cut. No problem. We are paying them for a service. When we got our bill, Chris added $2000 onto the estimate and said it was all costs that were passed onto him from the people that did the work. He said that the only money they made was the additional $344 that he tacked onto the end of everything he added to the bill. In other words, there was no profit that was, as he said before, "built into the prices." GRR made it very clear that you pay or get a lien, so you sign your name and you just gotta pay.

They started their flood work April 14 th. Emptied my home set up equipment. Tore my home of 2…read moreyears apart. My good furniture is sitting in the garage piled on top of everything even our clothes. My newest furniture is sitting in my friends home since May. It is now August 15th still my home is not done.Front door broken. Ceiling fan. Needs repair paint on ceiling pulled off from tape which is still on in some places I called company numerous times. Called Heritage numerous times. This is so upsetting my doctor has just yesterday put me on Xanax 1 mg to calm me down and to help sleep. On top of all this we have a dog my friend lets me keep here with his 3 cats. I called Morgan and Morgan. They only take this case if there was a mold health issue. I'm 72 with a spinal cord injury and being treated like this. I haven't had them pay for a motel or dog boarding. Can someone help or just get them going on to finish and get my home back. I don't even know if my new TVs are packed without being broken Do not use this company Call me Rosemarie 516-668-1484

tried to make me rip out brand new base boards and flooring and would not give price for a…read morefan/dehumidifier per day. this company at least in ocala is a scam because they make money from all the work they can get you to do after mitigation. i ended up using servpro instead and they were much more reasonable and honest, their equipment also seems significantly better and guy said it would be dry in 2 days and it looks much better after 1 day. dont let them scam you by getting multiple kinds of work done other than mitigation like demolition or repair

I've used a number of carpet cleaning companies in Gainesville but have never used one that did as…read moregood a job as Dreyer's. Their techs were very friendly, efficient, and were able to remove an "unremovable" spot. They were able to schedule the job very soon and arrived on time. I will be using only Dreyer's from now on.

From the owner: Dreyer's DKI is a premier restoration company serving the community as a trusted property damage…read moreexpert in North Florida. We focus on delivering water damage recovery, fire restoration, and mold remediation using advanced structural drying technology. Backed by 47 years of experience, our certified professionals quickly restore the safety of your property. Our standout feature is our 24/7 emergency response and direct insurance billing, minimizing disruption and maximizing recovery efficiency. We are deeply committed to serving Gainesville, Ocala, and Alachua. Contact us today for immediate 24/7 assistance.