I hired Samantha from Painted Palettes to hand letter mini pumpkins for a fall themed event and it…read morewas THE HIT FROM THE PARTY (even three months later, in the dead of winter my personalized pumpkin is still going strong and it's so beautiful I do not have the heart to throw it away). Samantha was easy to work with from start to finish and was able to stay professional despite the long lines at the party (I mean, how could you not want something so beautiful as a keepsake?). I could picture using her for corporate events, bridal showers, baby showers and any other celebration that could you a personalized twist. She can write on any material and even engraves on glass! I have not had the chance to check out her Intro to Hand Lettering classes yet but for now, I'll leave it to the pros. Painted Palettes is simply the best!

I first saw and met Samantha from Painted Palettes at a Yelp Elite event back in 2018. Then I…read morestarted following her work on Instagram (@painted_palettes). A couple months ago, my friend Kim and I took an Intro to Hand Lettering class with Samantha at Steadfast Supply in DC. Oh that rush hour traffic and $20 parking was sooo worth it! Turns out, Samantha used to be a teacher, and it shows in the way she articulates the class. It was easy to follow her instructions, and she was very hands-on with showing examples. Plus we got a pretty decent set of tools and goodies to take home with us! Since, I've purchased some of her watercolor artwork to hang at home. I am such a fan! The artwork can be found on her website or in various shops in the area. And her classes are actually affordable! Next I want to take her Pointed Pen class!

I went to the Springfield Staples to purchase two ink cartridges for my printer. I looked in the…read moreprinter cartridge section but could not find the 61XL cartridges package one (1) black ink and the other one (1) color ink - which I have purchased at this store before a couple of years ago. Since I could not locate the cartridges I went to the printing section of the store where there were two Staple employees - I stood for a couple of minutes before one of the employees asked me what I wanted. I told her and she said that her colleague working with her could help me - I stood there for approximately 10 minutes when I realized no one was going to help me. I went to the one cashier who was in the store and requested help. She acknowledged that I was waiting a long time and she used a portable communication device to ask for assistance. A women came out from a closed area of the store and asked what I wanted. I explained what I needed, she walked away toward the printer cartridge section and looked around in the same way I did when I entered the store. She found 1 black cartridge and 1 color cartridge and handed them to me - this is what you want. I explained I preferred to have a single package with the two cartridges. She said this is all we have, she then walked to a door in the front of the store, I just stood in the store and then she came out from that area and said that's all me have. I went to the cashier who was the same women whom I requested help to find the cartridges and checked out. She said she was sorry, because she knew how long I was waiting for help. The cost of the two cartridges was just under $160.00. I was surprised at the cost but purchased the two cartridges. I told the cashier that I thought it was in her best interest to look for another position because I felt her co-workers were not customer focused or a good example for her. I thanked her for her understanding. I then went home. The entire drive back home I kept thinking about my experience and by the time I got home I realized how frustrated I was from this experience. I explained to my partner what happened, he looked on Amazon and found the same two cartridges I purchased for $50.00 plus dollars cheeper and would be delivered the next day. I returned to the Staples store and returned the two cartridges I had just purchased. I shared with the same cashier employee, when I checked out, that my experience with the employees was terrible and I found that I could save over $50.00 going through Amazon. The cashier offered me the same price that Amazon posted. She tried to provide customer recovery. I thanked her for her offer; however, I shared my experience was so bad, I could not purchase anything from this store. The cashier had to have a manager approve the return because the purchase was over $100.00. Both she and I saw the manager from where we were standing. She used her communication devise asking him for assistance - he was in a conversation with a Staple employee who worked in the printing section who never responded to me when I had originally entered the store. She requested his assistance several times with no response. She ended up calling for another manager who did respond to her and he approved the returned purchases. I did tell him briefly that my experience as a customer in this Staples was unsatisfactory with the exception of the cashier whom I felt fully understood my dissatisfaction and frustration.

I needed printer paper. They had printer paper. I bought the paper, and now I have the paper…read more The checkout process was simple enough. No line, etc.

Beautiful work. Would highly recommend Laela. Love her calligraphy work. She is great to work with…read more Be sure to contact her if you are in need of some amazing calligraphy work.

Laela designed a logo for my media company. She was wonderful to work with, very engaged and…read moreoffered lots of options. I've used the logo across the board on all my marketing materials for five years now; it is sleek and unique and I've gotten a ton of compliments on it (see logo here: www.agewyz.com). I can't recommend Laela highly enough. She's a talented pro, her rates are reasonable and she is a pleasure to work with.