Absolutely amazing service. Excellent communication with the person who answered the phone. She…read moregave me an estimated arrival time and was right on the button. Tow truck operator called me with arrival time and he too was accurate. Very reasonable price, less than half what the other tow service was going to charge. Tow truck operator was very careful with my precious car. Operator was very patient at repair shop since they had to move some other vehicles around so he could drop my car there. They are going to be my go-to tow service. -Joyce

Mindy is amazing, so helpful and does all she can to accommodate any need. Staff is knowledgeable…read moreand respond to your call asap. They go the extra mile to make a difficult time for you as seamless as possible.

Always a great service at a fair price. They take care of all of our vehicles car, truck and RV.read more

Great place!!!! I called and was able to come in the same day within the hour. I only waited for a…read morefew minutes for them to be incredibly honest with me by telling me I actually didn't need any work done. I appreciated that so much since I know nothing of cars and could've easily been persuaded. The staff is also very friendly and helpful. I will be going here for any and every car trouble I have from now on.

Went in a little skeptical of some 5 star reviews on other websites, but felt optimistic enough to…read moreschedule an appointment to get my suspension looked at because the place I went to before them seemed sketchy. Had to schedule a few days out because it was late on Friday and Monday was booked. They got it on the lift on Tuesday (and even let me look at it) and told me that the only problem with my car was my tire (among another issue that wasn't immediate) and they don't even sell tires or tire service directly. I later asked them if I needed to address the problems the other place was trying to charge me for and they weren't convinced those problems were worth addressing immediately. The reason I write is, I believe the service they did was solely out of building a trusting relationship with me and future clients and I know that's hard to find in an auto repair shop.

They charged us $1,300.00 to replace two coil packs and spark plugs. The truck broke down two…read moreblocks away after picking it up. We hired a new mechanic. He said, they only replaced one coil pack and no spark plugs. He did the work Doug's said they did and charged us for but didn't do. Truck runs fine now. Also, no one from Doug's will call us back. I'm going to have to start with consumer protection for now. Be aware of this place. They stole our money and lied to us.

Great experience with these guys! Was driving through from Colorado to Florida, and needed help…read morewith my tires. One of them started making noise on the road and when I looked at it realized that I needed something pretty quickly. Looked them up and headed by and they took care of me fast! Even on Christmas Eve. Very personable and easy to work with also. Highly recommend! Especially if you're not ready for brand new tires and want used ones, if they've got your size in stock you'll save some money too.

Very friendly, great conversation, all around exceptional customer service, handled my custom wheel…read morewith care, and were able to get me in quick. Picked up a nail on the way into work, so I stopped in to see if they could patch it for me. Unfortunately, after inspecting the tire they weren't able to fix it due to being too close to the sidewall. They showed me the location and put air back in the tire for me. No charge for their time or service! Even after I persisted that I pay them something. Definitely will be back once my tire comes in. Thank you.

As a girl who knows nothing about cars this place was fantastic! I was stuck on the highway and…read morethey took my car in right away. Tony (I think the owner) was absolutely fantastic. He put all the problems wrong with my car in words I would understand haha! He ended up having to take my car in 2 days within 2 weeks and figured out the problem. They also give government employee and student discounts which is great! They are defiantly the GO-TO auto body shop in Lawrence. So grateful they were able to fix my car! My father in law is also a mechanic and called to make sure they were giving me a good deal and it was which made me feel much better! My father in law said they were great guys and not trying to rip me off unlike other places in town.

Absolute rip off. Sent my KU student son to get an oil change for his 2006 Chevy Colorado. Told…read morehim to be upfront with them about learning to get his vehicle serviced and ask them to help him build trust. They charged him $80 plus $20 in service charges for a total of $100 for an oil change!!! Absolute rip off, purposely taking advantage of an honest kid. Steer far and wide of these con artists.

What a great place!! I have been going here since they opened over 30 years ago! I could write a…read morereally long review about how great they are, and it would be the absolute truth! So I'll make it short and just say you need to start coming here with your vehicle. They absolutely will tell you the truth about what needs to be done, or what can wait.

My new NAPA truck radiator failed on a cross-country trip and discharged all the engine oil. This…read morewas one of the shops recommended by NAPA road service. Several other shops were too busy to help. Kyle got me in immediately, diagnosed the problem and repaired it. The price was slightly high for comparable work, however, it was an emergency for me and it did lower my stress level by notches! All in all it was fair and competent. Thanks to the courteous team.

Called half a dozen local shops about replacing a stolen catalytic converter. Went with Harris…read morebecause their quote was very reasonable, but mostly because instead of rattling off a number, they talked to me about what would drive the price and how to make the job less expensive. They wound up replacing the cat at an excellent price, and even fabricated a custom cage to protect it from future theft. Excellent, excellent service. My only criticism would be that the work took a while, but that's a very minor thing--they warned me in advance that they were backed up, and accurately predicted how long the job would take. Everyone I talked to there was smart, friendly, and helpful. The job was well done and inexpensive for what they did. Highly recommended.

Commenting in hopes someone sees it before hiring Harris to do any work. They've had my truck on…read moreand off since August 2025, and it's now October. My truck was blowing hot, and I assumed I had a ac line leak. They told me there wasn't a leak, just the control panel needing replaced. They charged $350 to do this, and when I got the truck back it didn't blow at all. They continued by putting 3 or 4 new control panels in, and in the end said they finally fixed it, but now there was a leak and needed another $530 to fix it. I ONLY agreed to continue because they confirmed the truck was blowing properly now. I took it home and it's not blowing at all again. I went in today and they now say it's likely not the control panel at all, but they only agreed to refund $335 dollars or leave the truck with them again after being argumentative and treating me like an idiot. My issue is simply the fact they tried the control panel multiple times, never fixed the blowing issue, lied and said they did so I'd spend another $530 to fix the leak, and now they say it's not the control panel at all. Such a scam. Stay away!!!

My daughter had an issue driving back to Lawrence with her exhaust system. She stopped in and he…read moresaid he could weld the broken part and it would take an hour. He was honest and it WAS done in an hour. I would highly recommend Downtown Muffler. Great Service!!!!!

Had a fairly immediate need right around the holiday time for a broken exhaust pipe that was just…read morebefore my muffler. Needless to say, things were very loud in my truck and it wasn't running properly. And just one phone call I had an appointment the next day and it was fixed very properly. Great customer service. Will definitely go back for car work again.