I am posting this to hopefully spare others from the frustration and issues we have encountered in dealing with Standard Kitchen & Bath.
We ordered cabinets from them approximately 14 weeks ago. During the construction phase of our kitchen remodel our contractor was verifying spacing when he found that the measurements for the cabinets were between 11 and 14 inches off. We contacted Standard Kitchen and Bath immediately. We were then informed that the only employee that had access to our design (Jaz) was on vacation for several more days. Incidentally, she is also the person who rook the initial measurements. We were then sent a text message that due to Covid she would need to delay the remeasuring of our cabinet space an additional week.
We requested another person come measure. They sent out Bob, who came to the same conclusion that our contractors did. The initial measurements were incorrect. SK&B denied any responsibility for the incorrect measurements and instead suggested that we, (A.) Modify our existing plan to accomodate the oversized cabinet or (B.) purchase a smaller replacement cabinet from them for approximately $2000 and refused to give us a refund for the incorrect cabinet. These options were presented by our interior designer Katie Pipkin. We have yet to speak with Jaz since the initial measurements.
Since we never heard back from SK&B directly, I reached out to the President and Owner Scott Fendley and explained the situation. He said he needed to look at the plans and look at some options. He said that he could probably split the cost with me to bring the cabinet price down to $1000 but that he would need to check some things and get back to me.
We were not comfortable with resolution because we were not responsible for the inaccurate measurements of the cabinets. That was July 6th, 2022. Today is July 22, 2022 and we have not heard anything from Standard Kitchen & Bath. They maintain that we failed to communicate the removal of a wall and that is the reason for the faulty measurement. This is of course their attempt to skirt responsibility. We are scheduled to have our kitchen cabinets installed on Tuesday July 26th/27th and we have no idea how that is going to turn out.
Update: Standard Kitchen & Bath has decided they are not delivering our kitchen cabinets tomorrow and have refused to give us a refund without a meeting.
Update 2: Their employee took the measurements from our interior designer and ignored what she was told by my wife, probably assuming the measurements would be the same. Then they attempted to shift the blame to us. We gave them 2 weeks to contact us and they didn't respond until we contacted the Better Business Bureau and posted a negative review here. They could have easily rectified the situation but instead cancelled our delivery and attempted to bully my wife into a meeting with Scott and his staff. THEN, after he agreed to refund our money, he was rude, aggressive and tried to intimidate my wife. After she signed the release papers, he refused to give her a copy of the documents that she signed, handed her the refund check and told her to "get out". Very unprofessional. Clearly the "professionalism" in his response is not a reflection of the true culture of the company. Extremely disappointed!
*I have screenshots of the text message exchange between us the SK&B that support my comments. read more
