1. Cabinet Guys

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Knoxville, TN

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Ferguson Home

Ferguson Home

(14 reviews)

$$$

A year after having a disappointing experience here, we gave it a second try--only because we have…read morea huge kitchen project, and the non-Big Box options for kitchen lighting and appliances are still somewhat limited in Knoxville. This visit was the opposite of last time, I am relieved to say. We were greeted and offered help as soon as we walked in, and they offered no pressure when we preferred to browse without assistance. Twice while we were there different sales staff checked in, but again they were solicitous but not overbearing. The showroom is stunning and spacious and offers customers the best selection of higher-end appliances and fixtures in this area, although you can find similar quality lighting at other local showrooms and galleries. The prices are steep, so don't go in expecting any great bargains. This visit made me hopeful that management has addressed the customer service issues that marred what was otherwise a key design destination for builders and renovators.

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

Cabinet Guys - kitchenandbath - Updated October 2026

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