My fridge went out yesterday evening. Of the companies I called this morning, John was the only one…read moreto give me a full quote based on what I had already figured out was the issue, rather than just the price to have someone come out to do diagnostics. Responsive (available via call or text), showed up on time, and was able to fix the issue quickly. He was also very polite and personable, and his price was very reasonable. I'd definitely use him again for future appliance repairs.

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

I recently had the most wonderful experience of receiving assistance and guidance, over the phone,…read morewith a knowledgeable , gracious, and very patient Best Buy representative named Sierra. This was the Town and Country Circle Store in Farragut TN. My grandson and his friend visited for a week and used my LG77 Class 5 series for their games. They adjusted the settings for their taste. When I tried to use my TV after they left I had no idea how to adjust the settings back where they were. I called the store where we purchased the TV for help. I fortunately got Sierra who guided me through the adjustments and then educated me on future problems I may encounter and ways to solve them. Sierra is an excellent representative for Best Buy. Not only was she knowledgeable but Her friendly demeanor made the experience of learning how to adjust my settings myself an enjoyable experience. She explained the technical details in simple terms and guided me through the process of adjusting the settings very patiently and step by step. Through her exceptional guidance and service she made the whole experience both pleasant and informative. I highly recommend Sierra to anyone who needs assistance with their TV adjustments!

Only gave them a one because that is the lowest I could. They have scheduled 3 in home visits to…read moremeasure for appliance installation and have not called to cancel any of them and have not shown up for any of them. Now they tell me I live in an area that does not qualify for a home visit. Why did they schedule me 3 times then? Could they not have the curtesy to call and let me know before I missed work? So am I not allowed to own applicances because I don't live in the city?

A year after having a disappointing experience here, we gave it a second try--only because we have…read morea huge kitchen project, and the non-Big Box options for kitchen lighting and appliances are still somewhat limited in Knoxville. This visit was the opposite of last time, I am relieved to say. We were greeted and offered help as soon as we walked in, and they offered no pressure when we preferred to browse without assistance. Twice while we were there different sales staff checked in, but again they were solicitous but not overbearing. The showroom is stunning and spacious and offers customers the best selection of higher-end appliances and fixtures in this area, although you can find similar quality lighting at other local showrooms and galleries. The prices are steep, so don't go in expecting any great bargains. This visit made me hopeful that management has addressed the customer service issues that marred what was otherwise a key design destination for builders and renovators.

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

Your typical run-of-the-mill Appliance and electronics store for sure. We went in on a Saturday…read moreevening and oh my goodness that had to be at least 12 sales people and you ready to kill and hunt down the prey aka the customer. They basically give you a 2-minute intro to what's going on in sales and then immediately want to run your credit no matter where you are in the process of looking for something new. Whether you're ready to close, it's your first day looking etc. they just want to go ahead and run your credit so definitely be aware of that and try to stay far from that! I know this is their job but at the end of the day if you are not ready for that you should never feel pressured. Also know they want that commission check so it all cost they'll do whatever they need to do to give you a deal today. That can be good or bad. Now that you have been warned know that they do have a lot of awesome deals and appliances going on along with furniture that looks very savory. Most of the employees here are very clean-cut and mannerable along with the atmosphere of the store. There so many things to demo and play with that you will have a good time here and if you bring along kids they will too. This place reminds me of the old Circuit City probably because it has the same vibe to it and also happens to be in the same building with the same shape as that plug into the ground look used to be. Be ready to sit down for a very long process if you plan to go forward and go ahead and cancel all plans for the rest of the day if so. Other than that bathrooms are in the back right in the lit open room and their water fountains for all the Talking that you might have to do to these salesman's by simply saying no no no no no no no no no no no no. And an occasional YES! Godspeed and good luck

Horrible experience! Lies on top of lies. Terrible customer service. Purchase an item and receive a…read morelower price item. Do not trust them. Will not call you back or even try to resolve your issue. Worst experience ever!!!

Contacted Mr. Appliance after another repair company couldn't fix our ice maker after 3 visits…read more They did a full diagnostic and determined that the board and the internal door wiring were not functioning. We replaced the ice maker with the other company for nothing. We need a new door, which costs more than many refrigerators. We appreciated the repairman's throroughness.

Called for a problem with a clothes dryer and they sent a person our who had never worked on our…read moremake. The young man spent more time on his tablet than working on our machine. At the end of his session, he said he had no idea of the problem and left. Before he left, I asked if had ever worked on this make and model and he said no. They charged $173.71 with no idea how to help in any way. I called the manager (I believe she said her name was Megan, or something close to that) and asked if they felt this was good business practice to charge this much for no results. The manager said all their people are well trained and yes, she agreed this was their practice in serving their customers. Apparently, she doesn't know her staff very well. Will not be calling them again.... we wish the best for the rest of you if you plan on calling Mr. Appliance.

We shopped at Home Depot before buying our microwave at Friedman's. Watch for hidden costs at HD…read morewhich is one reason we didn't buy there. We were delighted with the whole process at Friedman's from sales to delivery. The microwave was ordered and arrived as promised. Matt and Sam delivered and installed our microwave with care and excellent communication and on time. Another plus, Friedman's takes care of the warranty and then out of warranty repairs. They also recycle your old microwave. We are very pleased with our purchase.

I had an excellent experience this time last year when I needed a new washer/dryer set. The…read moresalesperson pointed me to online resources to help me settle on the product choice. Installation went smoothly, and since then every time I have had a question which needed to be addressed with the manufacturer, our salesperson was wonderful as first point of contact. I did not have to call an 800 number, enter prompts, or wait on hold for any of this. I came back to the same salesperson when my mother needed to replace a microwave. Once again, the process couldn't have been easier, from finding what fit into her cabinet space, through obtaining the best price (lower than big box stores), to installation the very next day. Will be back.

Stopped by Home Depot for some supplies for a couple of home projects. The staff was friendly,…read moreavailable, and knowledgeable. I was able to got in and find what a I wanted and get out quickly. They had some fascinating new lighting items for your home or office. They always have helpful suggestions for your projects around the house.

They like to close registers BEFORE closing time!! Literally 30 min before closing and there were…read more7 people in line. YET... self checkout closed. 1 line open.

Great customer service. My dryer had gone out and I found an amazing deal there. The staff was…read morevery informative and helpful. Definitely check them out.

I just bought my second and third appliance from American Freight and had an awesome experience. I…read morewas in need of a washer and was hoping to find a set. Donnie helped me to not only find a set, but one that fit exactly what I wanted. He offered to search through the sister stores inventory before finding a brand new, in box, dryer that matched the washer I wanted! They even were able to squeeze me in for a weekend day delivery the very next day. Every experience with American Freight has been incredible so far, and I will continue to recommend them to anyone who is in need of appliances or furniture.

Time for a new smoker for our salmon and the one we had chosen, we were able to get delivered from…read moreAmazon.. we decided to see if Lowe's had it by chance... the salesman was very attentive and helpful and took us to another aisle that had some smokers still in the box rather than the barbecue area where everything was out... and the smoker we wanted was not there... but it was in the aisle where items were still boxed! This particular smoker we were looking for was $20 more at Lowe's and by chance I just asked if they would do a price match to Amazon's price .... He needed to check with his supervisor, Nick.. He was able to get him on the phone right away, and Nick told him as long as it was the same item and numbers matched up they could do the price match for us . Numbers match up the sales person helped us also look for another item we had been searching for and had a flatbed cart brought around to the aisle to take to the smoker to the checkout and made sure that there was a young man available to help load the smoker into the back of our car . All being said, we dealt with three or four different individuals through this transaction and everybody was behind kind, personable, and extremely helpful . It's wonderful to go into a store and not just have somebody point you to an aisle and walk away. Everyone went above and beyond helping us with hospitality and kindness . This is something we have found lacking lately and we're very appreciative to find this experience so good at Lowe's ! A big shout out and thank you !!!

Kareem is awesome! I was struggling to find some wall fasteners. He immediately offered help and…read morefound the right ones for me.

After looking at two other mattress stores I found Mike at Bed'r Mattress and he helped me to…read morechoose exactly what we needed. His customer service is fantastic. After the bed was delivered, my husband found it too high on our existing frame, so Mike got someone to come and adjust the legs to the perfect height. My phone calls were returned promptly and Mike's willingness to help was over and above what I've found at other stores. Many places forget about you once they've made the sale, but not so at Bed'r Mattress. I highly recommend this store.

Micheal T- delivered my boxspring today and he is a very nice guy. I would recommend him and go…read morecheck Bed'r Mattress if they need something or at least he is willing to help. Thank you very much Micheal, appreciate your assistance and delivery of the item quickly.