Elder Ace Hardware is the best store in Knoxville. It beats the big box stores and has friendly…read morecustomer service people throughout the store. Rarely do I have to hunt for someone to assist me if I can't find exactly what I'm looking for the first time. They have multiple people manning the registers so check out is always quick and convenient. I never get lost like in the big box stores that are hard to fond what you're looking to buy. They also have a gift shop that has great gift ideas for other members of the family. Stop in today to Elder's Ace Hardware in Rocky Hill and also in Bearden.

Much more than a hardware store. Large section of nice gift items. Very friendly and helpful staff.read more

Skip the big box stores and shop local. Elder's Ace had exactly what I needed - some bits and…read morepieces to do a quick repair inside the Sprinter van. It was easy to find the hardware and the tools sections, make my choice, and pay for it. Great service, fabulous selection. [Review 1197 of 2024 - 513 in Tennessee - 22220 overall]

Don't shop here unless you're an elderly white man or enjoy weaponized incompetence. Stopped in to…read morepick up an adjustable mounting putty- listed as in-store and available for pickup on their location's webpage- and looked around. No luck alone, so I asked an employee who vaguely gestured that they were probably somewhere in clearance and essentially said "good luck". Placed an online order at the same time to force some employee engagement, and still no luck. Request refund, and inform the man at the service desk that of the three employees I spoke to, not one of them offered an alternative- or even any particular amount of help. The store manager, it turned out to be, grunted in a way that meant "I don't care, get out". Other veterans, just go to Home Depot; they'll likely have what you're looking for anyway. Update: Home Depot did, in fact, have what I was looking for.

Service of the employees is outstanding and so kind. They all helped locate an item so quickly.read more

Without a doubt the BEST hardware store in East Tennessee! They may be small but they've got…read morewhatever you need and if they don't have it they'll order it.

Just love the home town hospitality and expertise. We get great support when we need to know code…read moreand solutions to bring our home up to and stay in code compliance. Selection is excellent no matter what you're looking for! Come on in for the friendly service and stay for the great selection and advice.

Can we please do better than this in the men's bathroom the store just looked so disorganized not…read moresure what has happened

Great store both in and out until you have to deal with checkout. 5:30 PM 4/8/26 walked in and…read morequickly realized there were like 20+ people in line waiting to check out. So I walked around the store for about 15 minutes... hoping to check out / buying 10 bags of mulch (pickup outside). Still a long line to checkout. I left.

Awesome place that has pretty much anything you need in the way of nuts and bolts. And the staff…read moreare knowledgeable.

Absolute gem of a place! Stopped in today with my aunt to get some hardware for the barn and we…read morehad to draw pictures of what we wanted but they found the right stuff! Huge inventory - so much bigger inside than it looks from the street. Tell them what you want and they'll find what you need!

Horrible customer service. Doing an entire kitchen and nothing in store to look at and no one to…read morehelp you with online order .

On Black Friday 2025, I purchased a garage door opener From your Maryville Tennessee Home Depot. We…read morealso requested it be installed. Not having heard anything from Home Depot or the installer, I called Caleb four days later. Caleb assured me he would contact the installer. Three or four days later I called back. Caleb said he was giving the issue to McKenna. Several days latter McKenna assured me she would get back to me within a few days and would contact the installer. Days later I heard nothing back from her or the installer. On the 30th of December, 32 days latter I received call from a garage door company in Knoxville, who told me they would have a $150 up charge because of the distance to travel in addition to the regular installation charge. However, they told me that they believed the charges were being taken care of by Home Depot. I thought at least Home Depot is doing the right thing, even though they didn't bother to call and inform me. Rather than to assume this was correct, I drove the 50 mile round trip back to the Maryville. TN. Home Depot and talked to Caleb. He was very arrogant and dismissive. He said the only thing he could do would be to dismiss the companies travel charges. This, after waiting thirty two days to get a garage door opener installed!?! I asked to speak to the store manager. I explained the situation to Jeff. I also mentioned that given this bad experience, I was going to write a letter to the CEO and post a negative Google review. Jeff put his hands up and said, I don't care what you do. I don't care if you write a review or not. He then proceeded to do the right thing and dismiss the charges. If Jeff would simply have said, you are right, we are sorry for this inexcusable experience. We will addresss what happened and train our employees to take ownership, to follow-up in a timely manner. If this would have been Jeff's response, I would have been happy. Instead Jeff told me in no uncertain terms, he could care less. Effectively Jeff is saying I don't give a s*** about your negative experience! As a veteran, I have been a fan of Home Depot for many decades. Never have you been so dismissive, unempathetic and arrogant in terms of addressing an issue. We have spent a lot of money with Home Depot over the years and we were about to purchase kitchen granite tops, counter backsplash, etc. from you. From here on in, we will find a more customer oriented, customer responsive company to deal with for all future purchases. Cearly not that Jeff cares and more than likely, not that today's Home Depot's management team cares, but this is the review I will send to your CEO and post to google reviews, Home Depot review as well as other social media outlets.