Incredibly helpful! We dropped in right at close, they didn't rush us at all. My son has been…read morestruggling with getting going on his bike. He had to take a few years off due to epilepsy--so he's been playing catchup and his current bike was a little heavy/small. They had an amazing selection of pre-owned kids bikes reasonably priced! The staff helped him adjust the seat and rooted him on to try it out in the back. He fell in love with the bike and finally has a 'bug' for riding again. Thanks for the help! SN: I usually hate cycle shops, but this place was refreshing, it wasn't full of bros who only have time for $2k bike sales. Genuinely helpful neighborhood bike shop.

Refused to honor his return policy. Required taking West Bikes to court to have my money returned…read more They also repeatedly lied in court. In the end I got my money back after much dishonesty and adversarial interactions.

Absolutely Amazing service. Opened the front door as I was deciding to go in. And the selection was…read morechoice top notch brands, and many accessories I was looking for.

Wonderful service! Everything you want in a bike store. They regularly service my road bike, answer…read moreall questions and go above and beyond every time. Knowledgeable and friendly staff - they are the Chick Fil-A of bike shops! Gave me advice on a bike rack last year, installed it for me and it's the best bike rack I've ever had. Love these guys!

I went into the store to get a special and specific grip for an older golf club of mine. The…read moregentleman behind the fitting desk ( William) was finishing up with a customer and asked me if I needed help. I showed him my club and at first he reluctantly shook his head. Then he proceeded to look into every grip bin to see which one he thought would accommodate the wider butt end of my club. Then after an exhausting search he found what he thought would fit and "Voila " bingo , Bango, it fit! William truly did go above and beyond today with the service he provided with me today. Oh by the way, PGA Super Store shot me down completely. Cudos to William!

Last week my granddaughter and I went to Edwin Watts Golf in Farragut to buy her a set of golf…read moreclubs. The service we received was outstanding. The manager, Matthew arranged for her to be fit by Zach. Zack was patient and professional with her and put her in a set of clubs that she was very comfortable and happy with. Our experience there was first rate and the customer service was second to none. I highly recommend this Edwin Watts store for everyone's golfing needs.

Knowledgeable and helpful staff; very good mechanics; well stocked; beer ! What else do you need ?…read moreOh, and Tim Patterson is back, so things just keep getting better !

We love having such a great store just right here in Maryville. Knowledgeable staff who are always…read moreso helpful. Our go to bike shop.

Peter gives the worst customer service ever! Avoid like the plague. I took in a perfectly good bike…read morethat had never had a flat to have them put liners in the tires(to avoid flats). Got it back with a flat. They wanted $80 to fix their screw up. Should be reported to the BBB. Worst customer service I've seen in years.

I brought two bikes into the shop to have armor tubes to be put in, the first bike was done when i…read morearrived to pick up and was informed that's something was wrong with my motor and back tire would not turn backwards. This all happened after Peter test rode the bike and the bike had 15 miles on it and had no problems. I was just told what happened and that was it. The second bike i dropped off had armor tube put in it drove it home and unloaded the bike pushed in garage let it set for 4 days went to load back up to take hunting and the front tire was flat. Called shop and told them what happened they told me to bring it back in to replace tube. We were on our way hunting and took it back to shop after hunting and they said it would be 80.00 that they did not cover it and said they were thorns in the tire and it was our fault and Peter said it could have happened while unloading the biked driveway and pushing it into my garage. What i learned is i took 2 new bikes into shop and left with 2 broke bikes.Horrible customer service. What price they quoted was not the price charged so Beware. So now i take my bikes to Social Cycle Bikes in Lenoir City they are awesome and reasonably priced.

They are knowledgeable and customer focused. Their inventory is fantastic. They have always been…read morehelpful anf friendly.

After Eric Left the sales staff it really went down hill, Took two new Firearms to sell due to…read moremedical bills and was literally insulted by the offer, Their manager never had the guts to show his face, after today I will never walk in that store again. I was a long time customer and they won't be there much longer with the Attitude. As far as the Manager goes, he can go Straight To....

I'm in town for a race and came in the shop for some knee pads. David was the one who helped me out…read moreand went a few steps further to ask me how my bike was riding. I told him my rear brake wasn't feeling right. He walked all the way out to my truck with me and walked the bike back inside himself. Then broke it down and replaced my pads and got it back to rideable for me. All of this was at closing and after hours. Excellent service and you can tell he really loves everything about bikes. 100% recommend going here.

My fiancé and I came by Echelon Bicycles to look at bikes. We noticed that Crafty Bastard was…read moreadjoined with the bicycle shop. It was actually very cool. You can go and look at bicycles and have a beer. Cool concept. The beertender, Leslie, was really friendly and recommended several beers. We sat out on the perfect Patio to imbibe our brews. The bicycle shop owner, Kelley, came up and started conversing with us...He was a very nice guy and very helpful.

Very helpful. They went above and beyond to help me. Very personal and knowledgeable.read more

Great folks here, very knowledgeable and helpful…read more They have a great selection and also do minor work and installation of accessories.