in 2023 I bought 2 units and spent 35,000 on these units.I have had no issues with my Polaris…read moreRanger but my Polaris sportsman touring edition has constantly overheated I have placed multiple phone calls about this with no response.also spent 1500 dollars on parts rebuilding a Suzuki ltz90.I have had to place a call every time about status of parts.if you want good service go somewhere else will never buy anything there again

Great dealership!…read more What I liked: Everything about this place. We went to the Knoxville Boat Show to buy two PWC's. After looking at everything available we decided on Wave Runners. The guys at Tommy's booth were very knowledgeable and helpful. After signing the contract Tommy's continued being just as helpful and were great at communication. Tommy's doesn't do a hard sell or try and sell you things you won't need and happily answers any and all questions. When the impeller pulled something in, Tommy's was quick to set up a time to get service. They don't make promises they can't keep and certainly go beyond expectations. This is the kind of business and people we like to do business with and feel lucky we bought from them. Sara and Richard are great people. I can't remember the two or three other gentlemen we met but they deserve a thanks too. Tommy and Barbara delivered the Wave Runners and gave us a quick rundown about them. It's obvious that this business is about people as much as Motor Sports. What I didn't like: Absolutely nothing to add here. Great business, great service and great people.

Great place to get a safety inspection done. All the workers are super nice and knowledgeable. I'm…read morevery thankful for all their help :)

Dropped 2022 CRF 450R off for valve adjustment, oil change, spoke tighten, exhaust gasket replace,…read moresee if oil around front sprocket residue from chain line or if the case is leaking, and an inspection to go over and see if it needs anything else. At drop off all this was discussed and talked about if it is going to be over $1500 give me a call, if not go ahead and fix it. I pick the bike up today (two weeks later). Pay the $1k + bill, they bring the bike out. I start looking it over. Looks like the valves were adjusted. But can't tell if the gasket is leaking or not bc there is fuel or something dripping from the bottom of the fuel tank onto the top of the engine. Look at the engine oil, looks good. Inspect the exhaust, looks like gasket was replaced, muffler is a little loose but nothing I can't tighten. Look at front spokes, a few seemed a little loose but better than they were. Back spokes were tightened but one was broken and not fixed or anything. Front sprocket was not cleaned or any signs of inspection done. Plastics were a little loose. But nothing I can't tighten. Start the bike, which it didn't start when I dropped it off, so the valves were done. Still can't tell if it is leaking bc what I assume is fuel leak from the tank or connection. Let it run while I strap it down, start to hear a little tap or slap in the top end. Shop manager claims they will honor their work if anything goes wrong. Hopefully it is fine. My personal experience was not good with this mechanic shop. I don't feel like I should have to go home and work on what I thought I just paid a shop to do.

Very knowledgeable staff. Treated with respect from the sales staff and answered all my questions…read moreand concerns. Will return soon to visit service! Thanks again!

Absolutely amazing experience at Alcoa Good Times. The moment I walked in I was greeted and felt no…read morepressure from the staff. Once I made a purchase I was introduced to there parts and service staff who went out of there way to make me feel comfortable. A++++ experience!!!

Needed an part in a pinch, Remy was very helpful and came through with the part!!! Much thanks,…read morewill do business again if we are in the area, thanks! PS- Appreciate the information on where to do some local riding, we took your advice and it was great, thanks again!

Forget going to Harley for a tire service. These guys are great and very reasonably priced. Great…read moreatmosphere and waiting area. Only place I'd bring my bike in the area.

This business has very knowledgeable mechanics. They know what they are talking about, and do a…read moregreat job! The only place in LaFollette that services ATVs, motorcycles, and dirtbikes!

Old school, greasy, oily, motorcycle shop.No TVs, designer apparel nor free coffee here, although…read morethey do sell their own promotional tee-shirts amongst spares, batteries, etc They specialize in Harley's, Sport Bikes, and customizations, but they were willing to change the tires on my off-brand motorcycle when the Honda/Yamaha dealer wouldn't touch it because it's not a Honda or a Yamaha. Custom Cycle Corner did a good job and at a reasonable cost. Friendly staff too.

First Rate, Top Notch Fellows! Will return again!…read moreI have a KTM and they have much knowledge to share freely and much appreciate! The Other Chris Hill. ( RED )

I am new to motorcycle riding and needed a helmet. Samantha took her time explaining the pros and…read morecons of each brand and fit. She answered all my questions and was incredibly helpful. After trying on a bunch, I walked away with a great helmet and riding gloves. I highly recommend working with Samantha!

We dropped our boat off for service as our check engine light was on. We were told it would take…read more2-3 weeks to have it back. At the end of the 3 weeks, we were told another 4-6 weeks. The boat had not been assessed nor had any parts been ordered at that time. In addition, we were told that if we had purchased from them, they would have moved us to the front of the line, however, since we did not, it would be looked at last. Unfortunately , the business we purchased from, stopped being a sea doo dealer and was not able to service our boat. I would not recommend their service and our next boat purchase will not be here.

I've been a long-time customer of Knoxville Harley-Davidson, and every visit reminds me why I keep…read morecoming back. I recently purchased a 2025 Harley Road Glide, and the entire experience was exceptional from start to finish. Tony Robinson (Sales Manager) and Chris Bradley worked hard to get me the best possible deal on my new bike and my trade. Tony found incentives I didn't even know existed, and he made a new Harley only slightly more expensive than a used one. No pressure, no haggling--just honest, friendly help. What really impressed me was how I was never rushed or pushed. I was encouraged to sit on and ride any bike I wanted, and Tony personally approved a longer test ride so my wife and I could be absolutely sure the Road Glide was the right fit. On a later visit, George helped me compare seats and answered more questions, and Matt was friendly and helpful as well. It's great to see the excellent service continue after the sale. In the parts department, Todd and Brian were extremely helpful and treated my wife and me with kindness and respect. Joe Ferguson in finance made the paperwork simple and explained warranty and maintenance options clearly. In apparel, Cora, Andi, and Jessie are always warm, patient, and welcoming. They make you feel like family the moment you walk in. And P-Nut, the detailing specialist, deserves special recognition--his work on cleaning, waxing, and ceramic coating is top-tier and shows real pride and craftsmanship. Knoxville Harley-Davidson is truly a family-oriented dealership where every department treats you right. I highly recommend them to anyone looking for a great Harley experience. Be sure to check out Volunteer Audio in Oliver Springs for exhaust, sound systems, and more. https://volunteeraudio.com. Check out this facebook link on the Krome Werks slip-on install https://www.facebook.com/reel/1141610157953757

Came in today With my husband after the car show and I received the worse service ever - the only…read morereason I'm giving one star is cause the gentleman greeted us as we walked in ! I immediately walked over to the clothing and was so excited to get me some new Harley apparel and the way I was treated by not one but both women was ridiculous- one walked right past me and couldn't even say hi yet as soon as she seen a couple guys she immediately perked up with a loud hey how ya going - as soon as my husband came from the mens clothing section I just said let's go --so this Harley dealer didn't get a dime from me - won't be back !!! I really can not tolerate rude people ---- Four months ago we came in and the service we received back then was excellent- maybe you should hire friendlier employees as these two were just not very kind at all - well at least not to this lady

Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.

Knowledgable and helpful employees. Ask for Cameron, gave me great advice on upgrading a part for…read moremy bike.