Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.

Great place to get a safety inspection done. All the workers are super nice and knowledgeable. I'm…read morevery thankful for all their help :)

Dropped 2022 CRF 450R off for valve adjustment, oil change, spoke tighten, exhaust gasket replace,…read moresee if oil around front sprocket residue from chain line or if the case is leaking, and an inspection to go over and see if it needs anything else. At drop off all this was discussed and talked about if it is going to be over $1500 give me a call, if not go ahead and fix it. I pick the bike up today (two weeks later). Pay the $1k + bill, they bring the bike out. I start looking it over. Looks like the valves were adjusted. But can't tell if the gasket is leaking or not bc there is fuel or something dripping from the bottom of the fuel tank onto the top of the engine. Look at the engine oil, looks good. Inspect the exhaust, looks like gasket was replaced, muffler is a little loose but nothing I can't tighten. Look at front spokes, a few seemed a little loose but better than they were. Back spokes were tightened but one was broken and not fixed or anything. Front sprocket was not cleaned or any signs of inspection done. Plastics were a little loose. But nothing I can't tighten. Start the bike, which it didn't start when I dropped it off, so the valves were done. Still can't tell if it is leaking bc what I assume is fuel leak from the tank or connection. Let it run while I strap it down, start to hear a little tap or slap in the top end. Shop manager claims they will honor their work if anything goes wrong. Hopefully it is fine. My personal experience was not good with this mechanic shop. I don't feel like I should have to go home and work on what I thought I just paid a shop to do.

I've been a long-time customer of Knoxville Harley-Davidson, and every visit reminds me why I keep…read morecoming back. I recently purchased a 2025 Harley Road Glide, and the entire experience was exceptional from start to finish. Tony Robinson (Sales Manager) and Chris Bradley worked hard to get me the best possible deal on my new bike and my trade. Tony found incentives I didn't even know existed, and he made a new Harley only slightly more expensive than a used one. No pressure, no haggling--just honest, friendly help. What really impressed me was how I was never rushed or pushed. I was encouraged to sit on and ride any bike I wanted, and Tony personally approved a longer test ride so my wife and I could be absolutely sure the Road Glide was the right fit. On a later visit, George helped me compare seats and answered more questions, and Matt was friendly and helpful as well. It's great to see the excellent service continue after the sale. In the parts department, Todd and Brian were extremely helpful and treated my wife and me with kindness and respect. Joe Ferguson in finance made the paperwork simple and explained warranty and maintenance options clearly. In apparel, Cora, Andi, and Jessie are always warm, patient, and welcoming. They make you feel like family the moment you walk in. And P-Nut, the detailing specialist, deserves special recognition--his work on cleaning, waxing, and ceramic coating is top-tier and shows real pride and craftsmanship. Knoxville Harley-Davidson is truly a family-oriented dealership where every department treats you right. I highly recommend them to anyone looking for a great Harley experience. Be sure to check out Volunteer Audio in Oliver Springs for exhaust, sound systems, and more. https://volunteeraudio.com. Check out this facebook link on the Krome Werks slip-on install https://www.facebook.com/reel/1141610157953757

Came in today With my husband after the car show and I received the worse service ever - the only…read morereason I'm giving one star is cause the gentleman greeted us as we walked in ! I immediately walked over to the clothing and was so excited to get me some new Harley apparel and the way I was treated by not one but both women was ridiculous- one walked right past me and couldn't even say hi yet as soon as she seen a couple guys she immediately perked up with a loud hey how ya going - as soon as my husband came from the mens clothing section I just said let's go --so this Harley dealer didn't get a dime from me - won't be back !!! I really can not tolerate rude people ---- Four months ago we came in and the service we received back then was excellent- maybe you should hire friendlier employees as these two were just not very kind at all - well at least not to this lady

Totally lacking in customer service.The owner lewis q preston dosent honor warranties and will say…read moreor do anything not to honor them.This business come to find out is just a little rented half a building.Id definetly would steer clear of this business and find a reputable business. check the BBB complaints against him

WHAT GREAT PEOPLE ! I screwed up and ordered the wrong thing. I called them and the young lady…read moretook care of me in less than 2 minutes. The have wonderful products, their shipping is super fast, and customer service is beyond expectations. I'm a customer for life.

I like this place. The staff is great and the showroom is beautiful. I would buy a bike here.read more

The entire management staff along with the owner has zero integrity and will lie to your face! Had…read moreour bike for a month to do a service and fix an auto shift that is sticking, went to pick it up, and nothing was done or fixed. We took it back. For another month and a half, we have been assured by the manager, owner, and mechanics that they are working it or waiting on parts with the same excuse that the shipment is late or the part did not come in. After all the delays and lies, we finally went again to get the "fixed" bike and nothing was done or fixed. And now the auto shift is completely inoperable! When we called back, the mechanic hung up on us! DO NOT DO BUSINESS HERE!