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    Hikey Mikey

    5.0 (4 reviews)
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    REI - Pigeon Forge

    REI - Pigeon Forge

    4.0
    (3 reviews)
    1.5 mi

    This experience was not good. I'm giving two stars, not one, only because when we DID find…read moreemployees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don't fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn't ask me how it's going or try to help because she's too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won't give you a bag, but they will give you a huge box. Recycling, I'm sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn't want it. Management: The reason I didn't join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.

    Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

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    Hikey Mikey - hiking - Updated July 2026

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