They have lots of stuff at Academy and a decent amount of staff. The guy who helped our daughter…read morepick out her bike was super nice. She found one she liked and he brought it up front for her to get when we checked out. My husband likes shopping here for ammo and other things he needs too. We got both of our kayaks from here as well.

If it were possible to leave less than one star trust me I would. On December 7th I was asked by my…read morelittle brother to go pick up some muck boot field blazer size 10 as a early Christmas present for my husband because they have a hunting trip coming up and he wanted him to go ahead and have them for that. The boots were available at bass pro shop and at academy but after discussing with my husband we decided to go to academy. I went ahead and placed an order online just to make sure they #1 had the size boots I needed but also that we pick them up without any issues. the boots said available for pickup within a hour, so I placed my order at 1:22pm, picked up my mother and best friend and we started making our way to knoxville ( we live an hour outside of Knoxville) we stopped at Texas roadhouse and had a late lunch just to give plenty of time for the order to be filled. Once we got to academy I still hadn't received any emails saying my order was ready so we went inside to look around while waiting. my husband said well let me see the Email with the order and I'll just ask them about it, they told him the order still wasn't ready so we continued to shop for an hour. Myself and my husband, my mother and my best friend all had found items we wanted to purchase so we went to checkout and after checking out I asked the cashier about my order once again (4:30pm) which is long after it said it would be ready. The cashier proceeds to tell me that it still wasn't ready and I kindly asked if there was any way someone could grab my order because we had been waiting awhile now and lived an hour away and she said they were busy and there was nothing they could do right now that I would just have to wait until the order could be picked, I asked if I could just go grab the boots myself and bring it up there to them and she said yes you can do that but you will have to cancel that order and we redo it up here, so then I ask if by canceling my order I would be refunded immediately to repurchase (because it was my little brothers money) and she said no it's 3-5 business days and I explained that I could not do that. The cashier gets on her radio and is speaking to someone about me right infront of me showing her frustration to me without saying it directly to me so at this point I become frustrated and ask if I can speak to a manager and the cashier proceeded to say that it was the manager she was on the radio with and I said ok but can she come up here and actually speak to me and the cashier gets back on the radio and asks the manager to come up front. The manager comes to the front and doesn't even ad me or listen to what I was trying to tell her she talks to the cashier and then looks at me and said I'll go get the boots, so I apologize to the cashier about becoming frustrated at the situation and then move off to the side so the cashier could continue her job without me in the way. Then the cashier comes over to me and says that they do not have size 10 muck boots in stock they only have 12 and 13 and I said well it said you did online because I purchased them, she said she didn't know and I asked if the manager was going to come back and talk to me and she said yes so I continued to stand there and then got back in my phone and did the same process to buy the same boots and it showed size 10 muck boots that could be picked up in a hour among many other sizes that the manager said they didn't have in stock. The manager comes back up to me and says that they do not have the boots in stock and I said why is it still showing online I can place a new order right now for pickup today and she said it's a issue on out end that they had not updated the count or something of the sort and I said that this was beyond frustrating that I specifically drove an hour to come to this store and give them my business to buy these boots that I need for a Christmas present, spent over a hour in this store shopping and giving them more business while being told to wait on my order that was never going to be filled. The manager is standing there listening the whole time with a annoyed look on her face like she could care less about this situation and the inconvenience that I was caused and she says I am sorry but it is the situation, so I asked how long it would take to get the boots I ordered if I waited for them to come in and she tells me that they won't come in, they will cancel the order and then just stares at me. I told her this was one of the worst experiences I've ever had in my life and I would not give academy my business ever again and she just stared and me and then walked away. I have NEVER seen or experienced such horrible customer experience in my life! I completely understand mistakes happen but it's the fact that the cashier nor the manager seemed to have any sympathy or understanding of what had occurred, their attitudes were "well that's not my problem" by far the worst experience I've had.

I have never heard of this place before seeing it on a bunch of TikTok videos. But a lot of people…read moreshowed things for $2 and $4. The store is pretty huge but there was only maybe .2% of the items were under $5. Only a few racks. The average discount is between 10 and 40% off. I was expecting much much deeper discounted items. There are things full priced or actually more than a regular dicks sporting goods store. I got some snow boots for about 30% off. Which isn't very much because in-store (Dicks or online) deals are pretty much the same. No military discount.

Purchased golf shoes back in the summer. Went to try them on and there were two left feet in the…read morebox. Hadn't been able to return them because I live 3 hrs away. Finally able to make another trip down yesterday and they offered me $7 as a refund for them, since they didn't have the shoe. I paid almost $80 for them. They decided to mark down another pair of shoes for me to half off and allowed the $7 to stack on top of it. In the end I ended up paying $ 100 for a pair of $75 shoes. Ridiculous. Won't be shopping at Dicks or Going,Going, Gone again, which is sad because I purchase all my work clothes and school sports materials here.

Overpriced staff not helpful only one person to help with questions and wasn't a good experienceread more

The employees here are pretty nice, they really want to help their customers. The items they sell…read moreare made of pretty good materials and sewn very well. It is definitely worth checking out.

Always a great place for various sporting goods and apparel. Place is always well kept and clean. 5…read morestars.

The workers here are complete jerks. They kick kids out for walking "too fast" absurd.read more

REI - Recreational Equipment, Inc. is the best place for all your outdoor equipment needs. Whether…read moreyou are hiking, camping, climbing, or just enjoying nature, they have the supplies you need to get out and do more. Their staff was exceptionally helpful and got the gear I was looking for and even asked questions to make sure it was the right fit for my needs. They helped me to save money by utilizing my coupons. I have used REI for years, starting when they were a 'catalog only' store in this area in the 1970's. They have maps, tents, sleeping bags, back packs, stoves, lights, shoes, clothing, ropes, and climbing accessories. Stop by their location on Papermill Road for Christmas ideas as well. Follow me on Yelp for more places to shop and things to do in Knoxville and East Tennessee.

Friendly and helpful staff. The store is fairly large with fantastic pack displays and cycling…read moredepartment. Great re-sale section that was organized and clearly marked.

Great selection & amazing prices! Picked up a super cute pair of women's gym shoes for $25!!! Got 5…read morepair of kids shoes for under $150! :-)

No good shoes never go never Never…read more Never Never Never Never

Professional Gunsmithing. Reasonable pricing and competent. My "go-to" for any and repairs.read more

This is a friendly, professional, well-organized shop with fair prices and quick turnaround. My…read morefirst experience with them was great, and they are getting all my business going forward.

What a great store!! TENNESSEE VOL FANS.. if you've not been there.. looks small from the front…read morebut goes way back ....and their inventory is AMAZING!! My husband even got much need floor mats for his truck TENNESSEE VOLS... and a great price AND heavy duty.. winner winner!!! Got a birthday gift decanter and glass with etched T ....in a wooden box... T embossed ! I'm tellin yall if you've not been in go! The shirts and clothing attire is huge and hats and I can't begin to mention it all! Amazing store.. friendly staff!! My new VOLS store for sure!!!

Store personnel worked with me to get a large order shipped from Knoxville to our home in…read moreWashington state.

was kicked out over not wearing a mask. The mask mandate in knoxville is over. The…read moreemployee/manager said its store policy. i explained that its against ada guidelines. They do not allow for online order or curbside. The only way to purchase is in store only. So they are discriminating against any disability that can not wear a mask. 2 men (i did not know them) ripped their masks off and defended me and left with me and my children. The employee said until their employees are vaxxed masks will be required. i told him you cant require a non fda approved vaccine. He honestly didnt care and was a condescending jerk. This is a store that sells second hand used equipment. Theres still dirt on the equipment, its not been cleaned.... makes 0 sense.

So nice that a big town has a great mall to walk indoors when it's hot outside. Great place to get…read moreyour steps; meet friends, family; shop for something new. Free parking. Big food court.

Wow - I was impressed. This is a huge mall and for a Super Saturday, the weekend before Christmas,…read moreit was like being transported back to the mid-80s in a time without internet. Almost wall to wall people walking and shopping. My brother and I though were on a mission with limited time so we dodged and weaved politely in the crowds to make our way to the Knoxville Smokies store. The Smokies are a minor league team with an affliation to the Chicago Cubs. We love the older logo of the Bear with the word Smokies above and not so much of the newer logo. I did find a beanie and my brother found a visor. The team behind the counter were very kind and helpful as we added a couple of smaller items to our purchases. The Knoxville Smokies' official store sells on-field caps and new novelties, merchandise, collectibles, trading cards and supplies. Go Smokies!