I have been a customer of Aaron's for almost 20 years. I have rented in multiple states. New York, Arizona, West Virginia, and Florida. When we relocate from one state to another, we just sell everything and start over. Moved here to Tennessee last week. Called Aaron's in Lenoir City to start a new rental. We have maybe done 80k in business in that time. Maybe 30 plus contracts. An area manager answered the phone and insisted I let her text me a site to go and apply to. I rented a few months back when I visited my son from this location without problems. Out of all the stores I rented from, I never needed to give my cell number to get a text except here. I have been in Aaron's computer system for years. The manager got flustered when I questioned the policy and started to talk fast and become rude. She kept insisting they needed my application to verify what I was qualified to rent. I am a Aaron's Platinum Preferred Member. I tried to explain what I was looking for and she over talking me and rudely stating she needed to know what I qualified for. She was posturing and demanding. I was very polite, used ma'am and please, talked softly and appropiately. At this point I got reactive to her rudeness and said "I probably qualify better then you". And started to let her know I would be calling another store. Before I could finish, she said " I will not tolerate your rudeness", and hung up. First of all, she started to be rude first and did not let me talk at all most of the time. She started talking faster and over talking me. All signs of rudeness. She then called all the managers in the area and proceeded to blackball me. I was partly wrong, but man enough to admit it. So I called the Aaron's I last rented to in Florida and explained the situation. They were dumb founded. Everyone said, "You are not a rude person, you make us laugh and are always polite. The Manager and Regional Manager in Florida, attempted to contact them with no return phone call. Tennessee store said it was the area managers call, to the GM of my old store. He requested thst she call him back. His RM did not receive a call at all from her. I was also informed sales are down in Tennessee and getting worse. I can see why, if this area manager conducts her business with type of behavior, they will see a even bigger decline in sales. What happened to customer service? I have never been treated like this by any Aaron's store/manager. I probably will not get a response. The fact is, by not returning phone calls and her actions, show she knows she is in the wrong. I am willing to admit my reactive comment was inappropriate to some degree, but her rudeness from the start was unprofessional and put the Aaron's brand looking bad. read more