My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Worst customer service. We have installed our fireplace…read moreinsert on 7/3 and found that there was a missing part. Called Hearth and Patio in Knoxville TN, the guy named Brad promised to call back for updates but to this day 9/23, we have not received the parts and have never been able to try out the fireplace. We have called several times and we are promised with updates every time, then we are told that the parts was shipped but went missing. Shipped again but don't know where it went. "I will call you when we have updates" and he never did. It has been always us reaching out after waiting for weeks. We paid about $7,000 including installation and this is the level of customer service we received.

Furniture in a high price bracket, customer service is in the low price bracket…read more Not alnwlowedged until I went to leave the store. Quality of the few items I looked at, did not meet the price tag either. Kind of just ok.

We ordered a sectional sofa, a bedroom set, dining table and chairs from this establishment. The…read moresectional was not made to the specifications we requested. We were simply told they are not upholsters and that is the way it is. We also discovered the chairs were not new and ordered as indicated. They were chairs used on their floor room and had multiple nicks and dings that were touched up. The magic marker coverup wore off after a month. Be careful in dealing with these people.

Very nice, knowledgeable people and they're always happy to help which is very refreshing. I will…read moredefinitely be using them for my pool service.

From the owner: Stay Cool Pools and Patios is a locally owned and operated full-service pool company proudly…read moreserving our East Tennessee community. We offer free water testing with a customized report and chemical recommendations. We stock a full line of swimming pool and spa chemicals. Our services include maintenance, cleaning, repairs, winter closings & spring openings. We also install replacement vinyl liners and safety covers. We design and install vinyl liner, fiberglass and gunite inground pools, as well as above-ground pools and spas. We design & pour concrete patios, including stamped, colored and acid stained concrete. We carry a full line of cleaning equipment, including poles, brushes, nets, skimmers and hoses. We also stock parts for inground and above-ground pools.

I loved World Market when I lived in Califnoria.. mainly for the food items. This place has more…read morerandom stuff than on the food end. This store is extremely overpriced, not only for this area, but in general. For ONE single Marintelli's 10oa Juice is $2.99, which is outrageous because at the actual Martinelli's store, you get a 24 count case for $22 which would total 71.76 plus tax here. They do have a lot of cute things but I dont know how they can justify their pricing because I lived in one of the most expensive areas of Cali and their prices weren't even this high. They do not have pricing on a lot of items so I had to ask employees pricing. For a thing of 2 sticky note pads, nothing huge was $8, wow.. I can get a whole case on Amazon for that price. It was snowy outside so most people were in thick jackets. I was in a long sleeve tightly fitted shirt... but yet was followed around and watched by a couple employees. Seriously... where would I put anything?

I have not been in a World Market for awhile! I do so love, fun to gather stuff for our nest! Hubby…read moreis slow likes to take it all in touch, hold and think about. I go ahead, looking for things I like, and back track to observe what he likes. He always finds great fun items. I got chili paste,rice papers, sesame oil, rice wine vinegar, a dragon fly mug for mom. Hubby got shelves wooden, and a platter with handles to place grilled foods on. Oh and some Chipotle ketchup. The gal at checkout was super friendly! We will be back!

Solid experience. Met with a sales associate when we walked in and told him we were looking for a…read moreliving room set. He told us where in the store they were located and even said they have 2 sets just moved to the "discount" area that may be worth checking out. Left us to roam around on our own and said he would be in the main aisle if we had questions. They have a lot of merchandise from high end to budget. Ended up buying a set and overall very happy with the experience. The people delivering the set were awesome. As they moved a dresser a couple of times to let us decide where it should go, left the place spotless, asked if they wanted them or us to remove the tags.

The store is very similar to visiting a used car lot. Immediate swarming by sales people, though…read morenice, as well as deceptive information meant to get you in the door, I inquired about dining chairs, said I'd need four. They were listed online as "in stock." I texted to make sure they were in stock and was assured they were. They told me the price which was $10 more than the listed price. First red flag, but not a deal breaker. Went to the store and saw the chairs in person, asked to purchase four. The salesperson said they were "in the warehouse" and he'd "have to check if the owner will break up the set." The set? They are listed as single chairs. He promptly came back and said no, it's 3-4 weeks for them to order the chairs. Huh? I asked for four chairs before coming in! We left and purchased chairs elsewhere. Furniture quality is meh, I'll stick to Ethan Allen. We don't mind ordering and waiting. We do mind inquiring and being told misinformation to get us to drive to the store. Our time is valuable too!

I won't purchase furniture from this place again. The salespeople will tell you anything to make…read morethe sale and then not deliver on their promises. We ordered two pieces of furniture which were supposed to be delivered together. However they are only able to deliver one piece because the other piece is out of stock. Now we have to wait for it to be in stock again. The saleswoman told us that they were both in stock on the day we purchased them otherwise we would have only purchased the one piece. Now we have to wait for the piece to be restocked and waste another day waiting around for them to deliver it. They are not honest at the point of purchase.

I received excellent service while working with, Elizabeth she was very knowledgeable and was very…read morehelpful in helping me find what I was looking for. I found that they had many options that would work with my budget and still the furniture was of great quality. I did not purchase any warranty plans only because I did not feel the need to spend the extra money although it was offered. I will defiantly shop there again and would refer friends and family.

Just finished a transaction with Bradens. Bob was our salesperson and Carrie the designer. They did…read morea great job for us. They listened to our wants and then put together an exceptional set of choices. Our furniture was delivered today, and we could not be more pleased. Everything from the beginning of our work with them through to delivery was handled promptly and professionally. We are very pleased with the quality of the furniture and the overall design.

I purchased a $2000 Thomasville sofa. Within months the fabric was pulling away from the frame,…read moreleaving the iron frame exposed. The store sent someone to our home who insisted the damage was our fault. My husband and I are retired. No kids or pets. This was clearly a manufacturing defect. They refused to do anything about it. We moved a year later, and put the sofa out at the curb. I've never received such bad customer service from anyone I've done business with. They have beautiful stuff but they don't stand behind it. Shameful.

Very,very nice and knowledge people. Ginger helped me out and was great in her attitude and taking…read moreplenty of time to help me make my selection! Huge area! Only got to see part of the grounds.

I called from out of state and needed furniture for our new home in TN…read more Sarah was extremely helpful with selections and our schedule for delivery . Thank you Sarah !!

We purchased a bedroom set and mattress. The same day, we checked Ashley furniture online and saw…read moreit was $200 less. We called to ask for an adjustment and were told they were a locally owned Ashley and couldn't match the online price. We asked to speak with the Store Manager and our salesperson said they would call and they never did. What a joke! They have no idea what customer service is and should not be able to represent the Ashley furniture brand!

I purchased a Natural elements 12" king size mattress a year ago and have to say, disappointed and…read morewaste of savings. I was told to purchase the "Dream Guard" mattress protector to apply a 10 yr warranty to ma mattress for all stains, damage, dipping, etc... now I contact American Freight and dream guard and neither or provide warranty for that. So what did I purchase? A lie? I feel robbed because a mattress is more than $1000 and now that it's beyond uncomfortable to sleep on after one year, no one wants to take accountability for the bad mattress.

Bought a washer dryer and refrigerator. The washer sounded like a machine gun when we got it…read more Definitely was not tested in advance. Also didn't have any feet on it We couldn't return it because we bought it in the height of Covid and they only delivered to driveway and would not pick it back up. At the time I was working in another state and had to make a trip home just to set it up and could not come back to return it. We thought because we got the extended warranty it wouldn't be a problem. Well two years later and several service appointments we are still stuck with a washing machine that sounds like a small arms assault when it spins up. Last tech told us to try and sell it and buy new and not #maytag. So wouldn't suggest buying it unless you can test it and don't bother with the extended warranty. You will just get headaches and wasted time.