Perhaps things have changed with the passage of time but we've had an outstanding experience thus…read morefar with Hearth and Patio. This is the third time in 25 years of living in the Knoxville area that a vendor has cautioned that I was spending money unnecessarily. I was getting quotes to replace a fireplace since the chase itself was being replaced. Market testing and online research made it easy to identify proposals which were not feasible or as much as 50% above current market pricing. Eric and team were the only ones who asked why I wanted to replace a perfectly good existing fireplace. A little steel wool and high temperature paint is all they suggested. They also identified a potential fire risk hidden during original construction by the current chase. We received a mentoring on some low cost DIY safety modifications. More feedback in the future after the fireplace glass doors we purchased are installed. We purchased much more attractive and robust doors from Eric for pricing comparable to what others quoted as part of an unnecessary fireplace replacement. Final comment on the review below about waiting months for a replacement part; many customers are having similar experiences at car dealerships. After 37 years of dealing with supply chain issues in automotive manufacturing I can attest it may well be beyond the vendors control in today's world. Frustrating but a fact of life these days.

My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

We were passing through Knoxville, and somehow saw that there was an Amish Furniture store. We…read morehave been to many across the country, and we found that many of them are small showrooms where you can vaguely get an idea of the piece and take your chances and order it. Well Amish Excellence is very different from that. Very nice, large showroom with tons of furniture and accessories. Angie was most helpful explained all the various styles and options. Their pricing is the best around, and as usual you can't beat the quality of Amish furniture, it truly will last several lifetimes. Why pay for junk that needs to be replaced in 3-4 years, when you can spend a bit more and buy long lasting quality. We left the store with a beautiful McCoy Mantle clock, and we had several to choose from. No doubt about it, every trip through Knoxville will have to have an Amish Excellence stop with it. Great items, great service and selection.

Furniture in a high price bracket, customer service is in the low price bracket…read more Not alnwlowedged until I went to leave the store. Quality of the few items I looked at, did not meet the price tag either. Kind of just ok.

Very nice, knowledgeable people and they're always happy to help which is very refreshing. I will…read moredefinitely be using them for my pool service.

April 2026 placed a deposit. After many excuses and delays no work has been done. It is now October…read more2026. Went to court and won judgment . No one from stay cool pools showed. They will not return the deposit. Do not trust anything they say. Dont give them any money. Worst company I have ever dealt with

I have not been in a World Market for awhile! I do so love, fun to gather stuff for our nest! Hubby…read moreis slow likes to take it all in touch, hold and think about. I go ahead, looking for things I like, and back track to observe what he likes. He always finds great fun items. I got chili paste,rice papers, sesame oil, rice wine vinegar, a dragon fly mug for mom. Hubby got shelves wooden, and a platter with handles to place grilled foods on. Oh and some Chipotle ketchup. The gal at checkout was super friendly! We will be back!

I loved World Market when I lived in Califnoria.. mainly for the food items. This place has more…read morerandom stuff than on the food end. This store is extremely overpriced, not only for this area, but in general. For ONE single Marintelli's 10oa Juice is $2.99, which is outrageous because at the actual Martinelli's store, you get a 24 count case for $22 which would total 71.76 plus tax here. They do have a lot of cute things but I dont know how they can justify their pricing because I lived in one of the most expensive areas of Cali and their prices weren't even this high. They do not have pricing on a lot of items so I had to ask employees pricing. For a thing of 2 sticky note pads, nothing huge was $8, wow.. I can get a whole case on Amazon for that price. It was snowy outside so most people were in thick jackets. I was in a long sleeve tightly fitted shirt... but yet was followed around and watched by a couple employees. Seriously... where would I put anything?

Solid experience. Met with a sales associate when we walked in and told him we were looking for a…read moreliving room set. He told us where in the store they were located and even said they have 2 sets just moved to the "discount" area that may be worth checking out. Left us to roam around on our own and said he would be in the main aisle if we had questions. They have a lot of merchandise from high end to budget. Ended up buying a set and overall very happy with the experience. The people delivering the set were awesome. As they moved a dresser a couple of times to let us decide where it should go, left the place spotless, asked if they wanted them or us to remove the tags.

The store is very similar to visiting a used car lot. Immediate swarming by sales people, though…read morenice, as well as deceptive information meant to get you in the door, I inquired about dining chairs, said I'd need four. They were listed online as "in stock." I texted to make sure they were in stock and was assured they were. They told me the price which was $10 more than the listed price. First red flag, but not a deal breaker. Went to the store and saw the chairs in person, asked to purchase four. The salesperson said they were "in the warehouse" and he'd "have to check if the owner will break up the set." The set? They are listed as single chairs. He promptly came back and said no, it's 3-4 weeks for them to order the chairs. Huh? I asked for four chairs before coming in! We left and purchased chairs elsewhere. Furniture quality is meh, I'll stick to Ethan Allen. We don't mind ordering and waiting. We do mind inquiring and being told misinformation to get us to drive to the store. Our time is valuable too!

I won't purchase furniture from this place again. The salespeople will tell you anything to make…read morethe sale and then not deliver on their promises. We ordered two pieces of furniture which were supposed to be delivered together. However they are only able to deliver one piece because the other piece is out of stock. Now we have to wait for it to be in stock again. The saleswoman told us that they were both in stock on the day we purchased them otherwise we would have only purchased the one piece. Now we have to wait for the piece to be restocked and waste another day waiting around for them to deliver it. They are not honest at the point of purchase.

I received excellent service while working with, Elizabeth she was very knowledgeable and was very…read morehelpful in helping me find what I was looking for. I found that they had many options that would work with my budget and still the furniture was of great quality. I did not purchase any warranty plans only because I did not feel the need to spend the extra money although it was offered. I will defiantly shop there again and would refer friends and family.

Just finished a transaction with Bradens. Bob was our salesperson and Carrie the designer. They did…read morea great job for us. They listened to our wants and then put together an exceptional set of choices. Our furniture was delivered today, and we could not be more pleased. Everything from the beginning of our work with them through to delivery was handled promptly and professionally. We are very pleased with the quality of the furniture and the overall design.

I purchased a $2000 Thomasville sofa. Within months the fabric was pulling away from the frame,…read moreleaving the iron frame exposed. The store sent someone to our home who insisted the damage was our fault. My husband and I are retired. No kids or pets. This was clearly a manufacturing defect. They refused to do anything about it. We moved a year later, and put the sofa out at the curb. I've never received such bad customer service from anyone I've done business with. They have beautiful stuff but they don't stand behind it. Shameful.

Very,very nice and knowledge people. Ginger helped me out and was great in her attitude and taking…read moreplenty of time to help me make my selection! Huge area! Only got to see part of the grounds.

I called from out of state and needed furniture for our new home in TN…read more Sarah was extremely helpful with selections and our schedule for delivery . Thank you Sarah !!

We purchased a bedroom set and mattress. The same day, we checked Ashley furniture online and saw…read moreit was $200 less. We called to ask for an adjustment and were told they were a locally owned Ashley and couldn't match the online price. We asked to speak with the Store Manager and our salesperson said they would call and they never did. What a joke! They have no idea what customer service is and should not be able to represent the Ashley furniture brand!

Well, aside from the fact that I do actually love the table and chairs I purchased, my interaction…read morewith American Freight was pretty much a nightmare. I ordered a dining set that was displayed on the floor. I had wanted it built upon delivery, but was told that the delivery service wouldn't have time for that, so I didn't realize until well after they left, when I went to start putting things together, that they brought me the incorrect chairs. When I called, I found out that the chairs they rang me up for were not the correct ones in the first place. They said they'd have the delivery service come out the next day to swap them with the correct chairs, but that I would have to pay for delivery again. I was irritated, but wanted my chairs and really didn't want to argue, so I said fine. The next day, nobody had come by late afternoon, so I called. At that point, I'm informed that they're not going to make it that day or at all, and that I would just have to come in and swap everything myself. I hung up furious, stewed for a bit, and called back. When I called back, I found out that they didn't even HAVE the chairs, and that they'd have to get them from Chattanooga. They said they'd track them down and call to set up delivery when they arrived (which I would still have to pay for). Weeks passed, and I called, and they still didn't have them, so I said I needed them ASAP and needed them delivered. They set up delivery and said they'd have them...and the day of delivery, they said they'd put them together for me, on account of all the trouble. At that point, if everything had gone according to plan, I would've still been happy. But unfortunately, they broke one of the chairs while putting it together, so they only delivered five instead of the six that I ordered, and told me I'd have to pick up the last one myself after they got yet another one from Chattanooga. (Also, sidebar: the delivery driver had said he'd only just picked them up from Chattanooga THAT DAY.) I waited a couple of weeks before calling to check again, and they still hadn't gotten the last chair in. They FINALLY called me a few days ago to let me know my chair had arrived, over two MONTHS after my initial purchase. I went to pick it up yesterday, and they tried to give me the wrong chair yet again. Thankfully, I caught it and finally left with the right one, but I will absolutely never be back. I do love the pieces (the only reason I gave two stars instead of one), but the experience was terrible. I work in retail too, and there's just zero excuse for having a customer pay for not one, but TWO incomplete deliveries, AND delay resolution for over two MONTHS without regular updates and communication as to the status of my order.

I purchased a Natural elements 12" king size mattress a year ago and have to say, disappointed and…read morewaste of savings. I was told to purchase the "Dream Guard" mattress protector to apply a 10 yr warranty to ma mattress for all stains, damage, dipping, etc... now I contact American Freight and dream guard and neither or provide warranty for that. So what did I purchase? A lie? I feel robbed because a mattress is more than $1000 and now that it's beyond uncomfortable to sleep on after one year, no one wants to take accountability for the bad mattress.