My prior visits to this store were all good. Today was different…read more My 2 YO Advance AGM battery wasn't holding a charge. I went in for a battery check. The lady at the counter resisted testing it. She rather rudely questioned me . She challenged if I had bought the battery at that store. FINALLY, she condescended to check my battery. My battery tested weak. The lady said I should take my battery home and charge it. I asked about my Advance guarantee and she said they replace the battery ONLY if they charge it and it then fails testing. Note: she told me they only in response to my specific request. Also note: she NEVER offered to test for warranty. What a disappointing encounter. This was unlike any I've ever had at this store or at other Advance store around the country.

Absolutely horrible! Ordered something online last night…read more This store is 80 miles from me but the only store showing the merchandise in stuck. So I ordered it with only option, store pickup. Today I was ready to drive 80 miles for it but was wise and called to make sure they have what I ordered. Guess what! They didn't! And the explanation of my question, why is that I haven't been notified about this? " I have no idea, I don't know who was here last night! " For real??? They asked my number and email address in the order form and my order was supposed to be ready 30 minutes later, yet they haven't noticed 18 hours later they don't even have it!!! I'm glad I called! This is a joke, these employees should be fired!!!

New to the area and was looking for a good napa store to find a hard to come by oil filter. Arrived…read moreat there Auburndale store to find that it had Closed in 2011. (Confirmed by this Napa in WinterHaven.) The guys at the WinterHaven store quickly apologized and gave me very accurate directions to there store about 10mins away. Great customer service overall. It really bites that the Auburndale store is closed but friendly and helpful folks with the vast knowledge of the WinterHaven store made up for it. Definitely will be returning for all the projects my rig brings along.

Brought the part that I needed into the store and said I wanted the same exact original part. Not…read moreone close to it , not a universal one. The guy printed out the part with the part number claiming it was the original part I asked for. 6 hours of researching and calling places later, I finally found out that the number was not the part number of what I asked for. Which explains why I couldn't find it. Train your employees better. Vehicle parts are not a joke. It could waist your time, money, or seriously impact the vehicle when given wrong parts or information.

Very friendly and helpful. Busy on Memorial Day but these guys patiently work hard to get people…read morethrough the line. They tested our battery and sure enough it was bad. New battery a few minutes later and we were on our way again. Would recommend.

My daughter needed a specific part for her car to hopefully fix her AC. I called and asked if they…read morehad it...they didn't but they luckily had a driver out picking up parts and said they could have it in 30 minutes. Got there, got the part, and the gentleman was kind enough to lend us pliers so we could change it out. My daughter and I screamed in victory when her car turned on and the AC worked! Thank you to this team for saving her from Florida heat!!

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

Bought a ranchhand bumper from truck Masters. They were a very good company to deal with. They are…read morealso installing a roll n lock cover that we had on one of our work trucks onto my current truck-even though we didn't buy it from them. The owner was very nice to deal with and I'm glad I made the drive over from Lakeland.

My dad purchased a trunk cover for his GMC Sierra cant say when exactly. But water started leaking…read morein wetting the inner bed floor called them about it and said couldn't do nothing about it saying it's his fault he was riding with it open giving him bad customer service.

I only went in for the Hispanic pastries because Lake Wales does not make any at all. She was rude…read more They only made one type. Then she told me to grab some donuts. as I walk away, she starts complaining to her other coworker. He's mad because we don't have any pastries.

The staff is friendly and inviting. The store recently had a makeover and they now offer a wide…read morevariety of breakfast beverages and snacks. It's a great stopping place on the way to work in the morning.

Destiny was very professional I was a walk in and took me…read moreright away Repaired my flat tire within minutes

Did an oil change for my car in a timely manner. highly recommend. Great local businessread more