AVOID Stained Glass Inc. (SGI)--GO ELSEWHERE FOR STAINED GLASS. The product is cheap plastic with color smeared on the back that will not conform to agreed proofs.
SGI fumbled our order and needed more than 8 days to respond to us (snaps of communication below). SGI and the owner are complacent and will lie to make you keep their shoddy product. AVOID. We are filing complaints, disputing the charge, and posting these facts until we get our refund.
This company is slow to inform the customer on basic communication and progress, arrogant, and unwilling to admit when it makes a glaring mistake.
When I first explained the SGI mistake via phone, they were understanding and apologetic. But SGI changed its tune when the owner got involved (see email exchange). Why should a customer have to call when SGI made the mistake? And why put words into a customer's mouth? Does SGI have no values?
The owner begrudgingly called after I stated I may have no other option but to escalate the issue but offered no substantive path to resolution. We have forced the owner to take his product back but he still resists issuing a refund! We had no choice but to contact our bank.
WE WILL KEEP SHARING THIS NEGATIVE EXPERIENCE AND THESE HONEST FACTS WITH THE WORLD UNTIL SGI ISSUES A FULL REFUND. read more