Love it there! All the associates are so nice and helpful! Store was clean and I had no issues!…read moreCan't wait so come back!

I've shopped here for over the last eight years and it is declining in customer service and they…read morehave the self check out, but it's always nice to be rung out by a human being. However, today, I thought it would be nice because this young lady offered to ring us out, but she was eating a cookie at the same time as ringing us out. Holding the cookie and ringing us out with the same hand. Biting it, chewing it and ringing us out!!! Who does that? Gross and unprofessional. Who trains these young people???

I'm not at all an arts and crafts (or the like) sorta person, so I never really had the need to…read morecome through a Hobby Lobby. That said this might by my first run at a Hobby Lobby. EVER. (I figure it was just a matter of time when I'd find myself here.) Anyway! I was in search for a wedding unity arras de boda for a couple getting married in a couple of days. We were referred here by the store next door, saying they might have it. Sadly, they didn't. However! I ended up staying I longer than I needed - I took my time browsing. They had so many interesting things I wanted to purchase for my home! Their displays have really good ideas for decorations and such, and if I only lived close, I might have made out with some good buys! But there is one close to home, and now, it's my go-to not just for home decor, but if I had the need for crafty things. And the staff are incredibly nice. Although they knew there were no purchases made, they were still helpful as to where we may find what we're looking for. (And they're the reason for the above average rating.) Good first run!

Took back an online order as instructed. First they refused to credit me for a damaged box that…read morehad com that way, supposedly inspected by "Tina", then they refused to issue the credit back to the account used, saying they could only give me cash or store credit. Looks like they're following the path of Joann Fabrics!

I've been here a few times and spent close to $750 at the store and really disappointed to where I…read moredon't ever want to come back. They make you check out by yourself and then computer says that their Ashland florals are on sale for 60% off. However, there's no one to help you when you ring up Ashland floral and it doesn't go on sale on the screen, so you have to call the store to get someone to come help you. I literally had to get on my cell phone and call the store to get someone to come to the front to help me. the person that came to help me was named Ian and was very rude and was correcting me when I said the sticker was yellow instead of white. I was told that if they have a green sticker, they're on sale but if it's a white sticker, they're not on sale but how are we supposed to know that when it's not designated and Ian argued with me that I should've known. The manager was standing right there her name was Noor and I spoke with her afterwards and I expressed how disappointed I was in being treated like that by "Ian" and I asked her if she would appreciate being talked to like that if she were the customer and she said, "no." I doubt I'll ever return to this location. I think we're better off shopping online, especially when they don't train their employees to be professional, respectful, and kind to their retail customers.

Warning! Be careful doing a curbside pick up!! They (who I…read morelater learned was Bob the store manager) brought my order out and after a moment I noticed it was incomplete. I called the store back and was told if the it wasn't included, it wasn't in stock and wouldn't be on my receipt. But It Was on my receipt, $25 worth. I requested a manager, a lady got on the phone and I explained my situation. She said I would have to speak to a store mgr. Bob, the store manager picked up. He was rude and didn't hide his irritation about my order inquiry. As I was explaining my situation, he interrupted to tell me He was busy with Other customers and would have to get back with me at a more convenient time. Pretty Inconvenient for me, a customer, and costly to not receive $25 of merchandise and deal with a snippy craft store manager. This could have been handled very differently. I'm super disappointed. Hopefully you don't have to deal with Bob.

There is an elder sales associate lady who works here often. She berated me in front of multiple…read morecustomers telling me to add my phone number to my order, which I always do. I also get an email notification when the order is ready for pick up, so I am not sure why the sales associate had to speak to me the way she did. This was not a pleasant experience at all and really put an extremely bad taste in my mouth. I should also mention that there is no point to put an alternative person to pick up my order because they do not use that information. It seems that either their system is outdated or the sales associates do not know how to work the system. I cannot imagine ever coming back here with that worker's demeanor... immensely off putting.

They always have what you never knew you were looking for!!!…read more It's a successful shopping excursion every time!

Great work done by stitch and print. Fast and the product came out great. Very satisfied for being…read morea first time customer.

Wanted to get shirts made for an event said they would be ready in 24 hours. Paid the amount and…read morethey didn't think I would notice the mistakes on the shirts and tried to hide it and didn't even mention there was mistakes on both shirts

Came here for a team building event. They have been making toys for kids since 1944!…read more They are always in need of volunteers year round. Every person that came through the doors was whistling while I waited for the rest of my crew! These folks do this strictly on a volunteer basis. No one is paid. This shop literally, runs like a well oiled machine. The area is extremely clean. It is larger inside then the appearance it gives from the outside. They make lots of wooden toys. I was amazed at the toys they offer for kids to play with. Any kid would love to have these toys! I enjoyed playing with them myself while I was there! These guys work on making these toys 3 days a week every week till Christmas. They've been making Christmas happen for kids since the 1940's. That is pretty amazing and actually a long time to be doing this for free. A little history on Hobby Crafters: Hobby Crafters Foundation was founded in 1944 by Dr. Arch McNeill. While making a house call he noted a patients Christmas tree was empty of gifts. Seeing the need for some Christmas spirit, the doc offered to craft some toys for her to give out to the needy kids at Christmas time. He got together with friends and patients, telling them of his plans to spread Christmas They worked week after week to provide the disadvantaged children in Trinity Bottoms with a handmade wooden toy for Christmas. Dr. McNeill began to enlist the help of friends and associates, and the number of toys that were produced increased rapidly. The group originally called themselves "The Saints and Sinners". Since then, an everchanging group of dedicated volunteers has kept the legacy alive! Please come participate with these wonderful "elves". Worth every moment you spend time doing something good! 2021/August

Carol is does beautiful work as a calligrapher and artist. I love the thought she puts into her…read morepieces. I took a class from her and she is patient and knowledgeable in her art. It was a pleasure to take the class.

Carol is a dream come true!! I'm not exaggerating when I say, the end result was far more amazing…read morethan I knew could be possible, much less affordable. Carol was very clear with me every step of the way to let me know how my changes might impact the cost. She was a wealth of information to help me pinch pennies without leaving me with a miserly looking product. Everyone at my event was as impressed as I was -- so glad I asked for some of her business cards! She helped me make choices for paper, ink, writing style, size, and so much more! I'll definitely use her services again, and keep referring others to her for business and lessons! Thanks, Carol!!!

I used to go here a few years ago, thought the stuff was real cool since it was anime related!…read moreAfter growing up a bit, I realize how kinda tacky the store actually is, sad to say. If you're looking for a cool anime-related gift, either go online or Kinokuniya. (Update) 2 stars into 3 stars ! I found out after months not visiting Firewheel that they actually remodeled the place! It looks way nicer, but wish they had nicer things to sell. There has been newer merchandise, but majority is still the same. Which I feel bad for nitpicking, but its just my honest opinion.

After reading past reviews I am pretty surprised at what everyone has said because my experience is…read morecompletely different. The staff have all treated me very well and I always enjoy my time visiting this store. They hold events and special drawings for their swords. Most recently I got a great deal on 2 mystery sword drawings. I recommend this store for all my other anime friends to check out!

My husband and I went in today to look for a few items we saw on TikTok. Tiffany was so helpful and…read morewent out of her way to assist us. We didn't find what we were looking for this early in the season, but the customer service here is top-notch. The extra effort was very much appreciated.

My kids got bed bugs in costume . I'm so pissed off ..there was bugs in the package . And in the…read morecostume .