Dr Snyder and his staff took wonderful care of our Black Lab. The surgery was very successful…read morethanks to the skilled hands of Dr Snyder. He and his staff made us feel very comfortable because of their genuine compassion for our dog.

Dr Schneider is great with my pets. I've been taking my animals to him for well over 20 years…read more Also, more affordable than other vets. Highly recommend!

We love having Laketown groomers our Morkie, but it is IMPOSSIBLE to make appointments with them…read morenow. They don't hire enough groomers and have no concept of loyalty to those of us who have used their business for vet needs! Not convenient!!

We recently lost our six-year-old dog in an unexpected and horrible experience. We were referred…read moreto this larger animal hospital when my solo practitioner was unavailable. Several very very poor clinical decisions were made. First with fatally, aggressive, (and unnecessary ) treatment plan, then with follow up /monitoring, during treatment, and finally when things went south.unaggressiive treatment leading to his very undignified demise. We lost our beloved pet completely unnecessarily. Disrurbingly the , responsible doctor shows no remorse or accountability. Beware and double check on any recommendations or treatment plans this institution suggest for your animal. Reading and being bold enough to stand up to the treatment are not would've saved my beloved dog.

I went there for years when we had pets and all the kids were home. I raised grandkids with mine…read moreand I rescued dogs. They loved them. Dr. Boyce is the most wonderful kind caring person and vet I ever knew. Will be taking I dog I have now there. I am 77 an old nurse. Thank you so much. Plus there prices were fair.

Dr Boyce is a fantastic dr. He really care about pets! HOWEVER that woman at front desk Marcia…read moreneed a class in professionalism! Rude and sarcastic. Me and a friend takes our dogs together and split the office visit. Both dogs share the same room. When we called to do that she put us on hold for 14 mins. I called on another phone she answered. I ask why were we still on hold. She never addressed the question. She stated you both have to pay separate office visits. I simply said can you check pass records, we've brought our pets in the past. She said "Well you must be special ". I ask to have Dr Boyce give me a call, she quickly ended the call.

My family has been coming to West Lake ever since our very first dog. Since then, we've all grown…read moreup, own our own houses, and have multiple dogs. We have always chosen West Lake for our dogs care. So over 20+ years, our family has trusted WestLake with our pets. When I adopted one of my dogs, I got a call 30 minutes before the appointment from a lady frantically asking if I filled out the puppy form yet. I told her I had not because I had the forms that I was going to bring to the visit. I felt she was accusing me of withholding this information and that I immediately needed to stop what I was doing and send those documents right then. I understand the doctor needs to see those records, but 30 minutes before? This couldn't have been figured out a couple days or even a day before? I was talked over while trying to explain myself. I had no problem filling it out, it just made me feel like I was at fault. At this visit my dog got shots, distemper being one of them. They said he would need a booster in 4 weeks. Time slipped away and I forgot to call and make that appointment within 4 weeks. I think it was 5 or 6 weeks when I called again to schedule. The lady told me I would have to start that process over again because it was over the 4 weeks. If I would have known how important it is to have him get those shots exactly 4 weeks apart, I would have scheduled it after the initial vet visit. This costed me another vet bill, plus another tech appointment. I would like to take him to get groomed, but the groomer required him to get ANOTHER booster since the process had to be started over. This costed me another $30 tech visit. It all could have been avoided if I was educated on the importance (from the doctor and staff) that the booster HAD TO BE DONE within 4 weeks. So now my dog is matted on multiple parts of his body and I've had to do an at home scissor job while we wait for grooming. I would advise how important it is WLAH tells their clients to make the booster follow up after the initial visit so they don't forget like I did. To add to this, I work a normal 8-430 Monday-Friday job. I've had to take off work multiple times for these visits because there's no tech appointments after 430/445 unless I beg for a 5 pm appointment. How do most people who have a normal job get appointments at the vet without taking off time from their own job? They are not open on the weekends either! Other vets in town are. The last straw that broke the camels back, or rather, broke our hearts into pieces, happened on Monday. My mom's dog, Rocco needed medical attention urgently. My mom called their office on Monday and was turned away because there was only one vet that day. She had to take him to an outside facility and we found out he had liver cancer that was spread to his spleen and stomach. His stomach was full of blood and he was suffering. We had to put him down. We were absolutely devastated. It puts a bad taste in my mouth that we have trusted and given our hearts to West Lake for all our dogs, only to be turned away when we desperately needed them. A random vet put our beloved Rocco down, but we had no choice. We didn't want him to suffer any longer. When my sister told WLAH about this, they apologized about the news and went on with their day. While our family was in shambles, mourning this loss. I write this to bring some awareness to the care you, the viewer of this post, might receive. I try not to make a fuss about my pets because they are all pretty healthy and we don't require much. But in recent years it seems harder and harder to get great vet care here. I will be taking my furry family elsewhere for vet care and I would do your research on other vet facilities in Springfield to see who can truly accommodate you and your pets needs. Giving 2 stars because they have a piece of my heart for putting down our very first dog and we have been getting care here for over 20 years.

West Lake Animal Clinic is the best, by far, any of the clinic in Springfield. I wouldn't go any…read morelace else. They are very caring people and when it was time to let my fur baby go across the bridge to her rainbow, they were so thoughtful for my feelings and her comfort. By far, THE BEST. When I get ready to pick up my next rescues, they will be who will be taking care of their health and well being.

Dr. Boyce and staff have taken care of my pets for many years. What I trust is they say "we don't…read moreknow but we will find out". Then they follow through. My pets benefit from that attitude. I have several friends who have gone there. They have also shared good experiences. I have had mobility issues and haven't been able to take them. However my friends take them for me and tell me about the visit. Special thanks to the Clinic for their love and care for animals.

We took our cats in and it went great. Staff is very friendly and careful with your pets. The…read moreappointment was quick and very affordable all things considered.

I have been taking my dogs to AMC for decades. I have a thing for difficult dogs and they have…read morealways treated them with respect. When I noticed discharge coming from my dog's eye, they were able to get us in the same day on a Friday afternoon!! The techs took their time making friends with a feral dog I adopted and allowed us to do multiple "happy visits" prior to his actual vaccines. They are always kind and patient. We appreciate them!!

We came to this vet having been let down and soaked for 1000's by several others in Decatur and…read moreeven the UofI hospital. Five Star Vet finally gave us the logical and straightforward attention we needed and got our doberman the simple medication he needed to help with his condition and save his life. 10/10 would recommend this vet!!

Capital Illini is by far the best place to take your pets in this area. I cannot say enough good…read morethings about their staff from the receptionists, care coordinator, vet techs, to the Doctors... The care my dog received here was exceptional, and communication is top notch. Every Doctor we have met with was phenomenal and my experience with each one of them has been amazing. They listened and took time to research the case and explain difficult results. Dr. Carie doing a deep dive into our challenging case and providing innovate treatment of IV ketamine therapy for pain. The others caught an early cushings diagnosis through yearly wellness procedures and she didn't even have any symptoms (I can't thank them enough for this). I'll be forever grateful to this team and recommend you go see them as well. You'll be doing your pet a big favor. In this day and age there is a lot of incompetence in Healthcare but you won't find that here.

My grandma, who lives with my family, had a cat who was around four years old. Her name was Clarity…read moreand she was a tiny little girl, only seven pounds when she died, but she had teeth problem and had to get a few extracted. The vet did not want to complete the surgery in one sitting, and scheduled the rest of the teeth to be removed about three months after the first surgery. About two weeks before the surgery, we took her in, and it turns out, her nerve was exposed and her teeth were reabsorbing. They sent us home with pain meds and a $700 vet bill after that appointment. She stopped eating a week before the second surgery and ended up with liver failure. She was too weak to leave her bed and she had to be put down. If they had done the full surgery, my cat would be alive right now. She was very skittish, being a rescue, and I was the first person to be able to get close to her and show her some love. She was finally getting used to us when she died. Do not go to this vet, as all they want is to drain your bank account.

Absolutely amazing amazing amazing! Not a better team that I…read morewould trust my dogs with. We called to get an appointment on Friday September 6th, it was about 7:30am when they opened and I was desperate to get an appointment as soon as possible for my old dog who we had found some issues with. They were able to get us in at 8am that same morning and were just as concerned as I was about the issues with my dog. GREEN FLAG RIGHT AWAY! They were incredibly friendly and knowledgeable. They walked me through the entire process and the vet surgeon scheduled us for surgery the following Monday, which she's usually not working on Mondays, but she came in on her day off to do surgery on my baby and to take great care of her! That was phenomenal and above and beyond service that I've ever received in the years that I have taken my dogs to vets. We just moved back to this area from Las Vegas and we are just very thankful we found our forever place for our dogs! Thank you guys!!!

They were amazing they got Rowdy in quick saw how bad his teeth were and helped me get his surgery…read morethat I've been trying to get done for a year at another vet. They called to check on him today and when I told him I was having a problem getting him to take his medicine they had me come in and worked with me on getting his medicine in him. They are just really wonderful they took the time to explain and answer every question I had.