we have used St Louis Air for many, many years and have always had prompt, courteous and excellent service, beginning with the office personnel to the mechanic on call. We usually get bi-annual maintenance; however, this year was a big letdown. I scheduled with the office for service on Thursday, April 2, 2026. I paid in advance for both services, but when I asked to schedule the 2nd service, I was told that she did not want to pull up that calendar yet. Any way my April 2nd appt. was to be between 12PM - 2PM. When it came to 12PM and past 2PM, I called to inquire when we may expect out mechanic. At that time, I was informed that the mechanic was probably not going to make it out that day!!! I was told that one employee called in sick, the other was working on a new install and the third was too busy. Mind you no one bothered to contact me earlier to let me know there was going a delay, much less a no show. when asked if I wanted to reschedule, I said yes, thinking it would be the next day or at the least the next week. She offered me an appointment for the end of the month, not acceptable!!! Poor service, communication and a lack of trying to accommodate a long-time loyal customer cost this company my business!!! with the attitudes I encountered, I don't see this company lasting very much longer. This is sad to say, because St. Louis has been here as long as I can remember. I used them for different business' where I worked and always enjoyed my interactions with the "old" staff. read more

stay far away from this failing company,the techs are incompetent, and will scam you on repairs. they couldnt fix any of my ac problems and scammed me on installing a new lineset that went broke a week later. they know who i am!!!! lake county stay away from them. pure incompetence read more

Do not use this company! They sell faulty ac units and want to over charge you to come fix it. Bought a new unit 2 years ago, have had nothing but issues with it. First thing was a bad condenser, charge to fix it. Every 3 to 6 months stops cooling. We call they come out "nothing is wrong, we've added refrigerant" another charge. Even their technicians think it's a lemon and have told the owners/ management. NOTHING! Now they found a leak in a coil.. and want to charge 1500 to fix, but it's under warranty. Horrible place, find another company to use. read more

Let me start by saying I have a home warranty plan for my house, and when my air-conditioner stopped cooling, I called my home warranty company who referred me to an air-conditioning company based out of Orlando (an hour away). Bear in mind, it's Saturday 2pm- afternoon temperatures throughout the entire United States are in excess of 99° and several hours later. I still have not heard from the Orlando company. So I reached out to my local company. ST. LOUIS AIR who had been servicing my unit prior to my purchasing the house. Within an hour, Ryan was at my door and diagnosed a burnt out fan motor. In the meantime, I got a text from the Orlando based air-conditioning firm who said "I'm sorry I received your message after I had gone home for the day. Someone will call you on Monday." MONDAY? NOT ACCEPTABLE! Ryan hooked me up with a loaner module I had cool air (temporarily) again! I decided to support local and go with ST. LOUIS AIR to replace the fan motor instead of going through the home warranty company. I will save the warranty company for when something minor goes that I can live without for a week or more- eg. Dishwasher, washing machine, dryer, etc. Amanda and Mary in the office kept me updated on their progress on ordering and installing a new motor. Tony was the technician who installed it- and he too is fine representation of a company who cares. I am sorry that I paid for this home warranty plan without doing more research as to who they contracted to do the repairs. If the contractors are local to you- that's one thing but if they are an hour or so away- IMO- forget about it. Couple months ago I had a clogged kitchen sink and in spite of all my efforts with plungers and drain cleaners I called the home warranty company. The plumber they recommended couldn't tell me exactly when they will be out to fix it - maybe in 3-4 days. So I went with LOCAL once again. Dunstan and Son in Leesburg. They got me on the schedule right away and within a half an hour after the plumber arrived, I was up and running. I'm not saying that Home warranty programs are bad I'm just saying do your homework and find out who and how reputable their vendors are. read more

I would recommend St Louis Air conditioning to anyone John the estimator came to my house on Thursday morning at 9:00am he said he would be back by 1:00 o'clock with a quote and he was he said they could install the new unit on Tuesday.My old unit was leaking Freon from the coils John said they would be by that afternoon to put Freon in my old unit to hold us over till Tuesday and they did at no charge to me. He said we did not have to pay them until Tuesday afternoon when the gob was done.Two workers should up Tuesday morning and by 1:00 pm they were wrapping up. Our new unit is wonderful we where where very happy with the experience we had with them. I highly recommend them. read more

We have used St. Louis for about 20 years in our business and now our home. We are set up with a twice a years inspection. Joshua did our summer service and noticed a gas smell in our furnace. He checked it with soap/water solution and found two small leaks. We call the gas company and got it fixed within 30 minutes. Joshua certainly went way beyond the call of duty. He did excellent work. read more

We had three brand new AC units installed in one of our properties in 2017, one central and 2 mini-splits. I had problems from day 1 with mini #1 because of faulty installation. Mini #2 has now developed a leak after three years and the technician told me he couldn't find a leak in the copper unit. Today they tell me that the technician was wrong and that the Carrier warranty does not cover the copper unit. They want $500 to install a new unit. We am getting someone else to confirm 1) that it is indeed the copper that is the cause of the leak; 2) that Carrier's warranty will not cover the copper unit, and to do the work. I don't trust them. Bye Bye St Louis. read more

I use St. Louis Air for my home and my business. absolutely happy with the fantastic service one call does it all you won't regret using them read more

We have used their services for over 34 years. Excellent service and follow through with their products. I would highly recommend for all your heating and air conditioning needs. read more

My husband and I have been long term customers of St. Louis Air because of the quality of their work and level of professionalism. The office staff is friendly as is their service personnel. We like their maintenance program as it makes managing the care of our rental property's a/c unit easy. read more

Don't let the good name fool you! This company used to be honest and highly skilled with a well deserved good reputation. The family name is honorable but ever since the new owners took over several years ago the service and skills are lacking. After many phone calls & several trips to correct problems caused by their own workers on the brand new system "they" installed things were finally working properly. I would not recommend for any air/heat needs. read more