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    Services - Mark Draper

    HVAC installation or replacement

    HVAC system repair

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    10 years ago

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    Rooster's Heating & Air Conditioning

    Rooster's Heating & Air Conditioning

    (2 reviews)

    I am writing to formally express my serious concern and disappointment regarding the HVAC system…read moreinstalled at my property by Roosters. At the time of purchase and installation, I was verbally assured that I would be receiving a Tier 1 Carrier HVAC system. Based on that representation, I agreed to proceed and paid the full amount requested. I relied entirely on the verbal description provided, as no written documentation specifying brand or model tier was given to me at the time of sale. It has now come to my attention--while reviewing documentation during tax preparation nearly a year later--that the unit installed is a Bryant system, not a Tier 1 Carrier unit as promised. While I understand that Bryant is manufactured by Carrier, it is widely recognized in the industry as a Tier 2 product line. This is not what was represented to me when I made my purchasing decision. Had I been clearly informed that the installed unit would be Bryant rather than a Tier 1 Carrier system, I would have reconsidered the purchase, negotiated the price accordingly, or explored other contractors. I feel misled and taken advantage of, especially given the significant financial investment involved. This situation has caused me to question the transparency and integrity of the sales process. As a customer, I expect clear, accurate, and documented representations when making major home improvement decisions. Instead, I received only a total amount due and a verbal description that did not match the product ultimately installed.

    Never showed up for the appointment. No phone call nothing. I think I will go to another companyread more

    Lake County Air Conditioning & Heating

    Lake County Air Conditioning & Heating

    (4 reviews)

    Mike and his assistant was excellent at their jobs and honest and very reasonable pricing and it…read morewas smooth doing the business with them and I would definitely hire them again for the next time. Pros: Positive attitude Positive vibes Honest Quick communication Actually do listen to my concerns Provides feedbacks and gave me choices to choose with recommendations so that helped my decision to be made easily. They wasted no time on the job. Cons: None! but this experience made me wish that I hired them back then.

    I contacted Lake County Air Conditioning after having another company come out and look at my…read moresystem since my Nest Thermostats stopped working and I could not turn on the A/C. The company that came out wanted to charge me $1600 to replace the zone control board and change the Nest thermostats back to regular thermostats. He stated the Nest thermostats were not designed to work with a zone system. Being highly skeptical, since he only looked at the room where the zone control board was and he did not put a meter to the board, I told them I would think about it. After calling Nest and the manufacturer of my control board it was determined that the Nest thermostats do work with a zone system and the manufacturer of the zone board walked me through some troubleshooting techniques that I could do however, since I did not have a volt meter, I would have to call someone. I contacted Mike at Lake County and explained my problem to him. He immediately knew what my problem could be in that he would have to troubleshoot the system from the control board back. He said it could be something as simple as a clogged line that shut the system down. Mike came out and check the power to the control board and there was no power so it was not the control board. He then traced it back to the transformer which was getting power and then further traced the problem back to the float valve which was tripped because of water in the line. He drained the line and put the float valve back on and checked the zone control board and there was again power to the board as the lights were on the board. Problem Solved!!!!! The cost for the repair: $90.00 plus a small trip charge. What a big difference in price and quality of work. Mike was extremely honest and did not try and sell me on equipment and parts I did not need. He used basic troubleshooting skills to diagnose the problem and resolve the problem. He has earned my business from this day forward. My impression of Mike is that he is very conscious and knowledable about his craft and believes in treating his customers in and honest and fair manner. He will not upsell you just for the sake of making an extra buck or make the job seem bigger than what it is. I am extremely happy and pleased that I was able to connect with Mike at Lake County Air Condition. If you contact him, I'm sure you will be pleased too and become a customer.

    Mark Draper - hvac - Updated June 2026

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