They moved and the location is much bigger and more seating. The drivers license area has its own room. I got here about 8:17 am and was here about two hours, on a Saturday. I was number 22 when I arrived so I recommend arriving before 8 am in hopes to be one of the first in line. Paul was very nice and kept the line moving. Staff was very pleasant read more

St. Charles License Office - Counter - Departments of Motor Vehicles Near Me - St Charles, Missouri

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I arrived about 20-minutes after the 8:00 am opening, signed in, and was listed as eighth in the queue. There was one rep working at the time, and I thought it was going to be a while before my turn. Then two more reps arrived, opened their counters and next thing I knew they were calling my name. The process was efficient and the rep was very helpful. No reason to be afraid of typical stereotypes with the DMV. This was great! read more

A Friday afternoon, late in the month - March, in & out in a few min. getting learner permit with teen.

The office staff are very helpful and knowledgeable. The IT systems are fast and fantastic

This was my first time visiting this location and I had a great experience. The staff was friendly, helpful, and made everything easy from start to finish. Will return when the next license expires. read more

Nice new location and plenty of space inside with 7 people working there on the morning I was there.

I was in line and had to use the restroom. They called my name once and went on. Refused to see me and made me get back in line. I understand they are busy, but need to be a little more compassionate. The lady was blunt and rude. Plus it would be nice if they dressed a little more professionally. read more

Everyone that works at this location is so nice and accommodating. They are very helpful and answered every question for me. Great team work! read more

I showed up without the proper paperwork. Jessica worked with me while I got the proper paperwork out of my car. She fit me in so I wouldn't of had to start all over again. What started out as a negative experience turned out to be a positive experience. read more

I waited about 15 minutes before my name was called. Not bad at all. When the girl called my name I could barely hear her so I went up to her and asked if she called my name. She replied, word for word, "yeah, what do you want" I told her I wanted to get my Real ID. She then said something about forgetting her water and was walking around behind the counter like she was going to walk away while asking me if I had all my documents. I didn't have all my documents, all my fault, so I left to get what I had forgotten. I didn't go back to this office because I didn't like the way I was greeted. I don't think "what do you want" was the way to greet someone. read more

I had two transactions to complete at the new St. Charles License Office today. Both were quick and easy. Rachel gave me some helpful information for obtaining a tempory handicap tag. The new office is very nice and parking is easy. read more

THEY LOST MY BIRTH CERTIFICATE, Still waiting for them to find it. How does a DMV loose such important documents and if the cameras worked properly they shouldn't have a problem finding where the employee put it. ABSOLUTELY UNACCEPTABLE read more

I wish I called and made an appointment... I wish I found my birth certificate to get a "Real ID"... Both of which has nothing to do with this place or the excellent customer service. Waiting a couple of hours with no public restrooms is my real only drawback. read more

St. Charles License Office - Real ID needs - Departments of Motor Vehicles Near Me - St Charles, Missouri

After the queuing system failed to work twice outside, I went inside to queue. I was helped right away by a very nice young lady who had to go to her boss, the owner, for help. Right away I could tell the way she was interacting with him and by his mannerisms that he was a jackass who made his staff feel uncomfortable. In the middle of his attempt to help me he just went and sat down and his desk and after leaving me standing there for about 5 minutes asked if there was something he could help me with. I wasted about 90 minutes of my work day and never got any resolution at all. Just met one of the most miserable pieces of shit I have ever seen attempt to run a business. I would highly recommend going to any other license bureau in the area than this one if you have any self respect for yourself or care about how others are treated in the work place. This guy represents everything that is wrong in 2025. You will know who he is right when you see him. He looks like a pathetic human being. read more

This is the most pleasant experience I've had at the dmv! I needed to renew my license and I had an appointment. the sign inside indicated to sit and wait to be called. I was called right on time and I was in and out in about 10 minutes! Staff was super kind and friendly which I appreciated because I've had some bad experiences in the past with dmv employees. I'd highly recommend this dmv (especially since they take appointments) and if I need to come back to one I'll be back here! read more

NOTE: To avoid frustration and delay, be prepared. Online info informs what's necessary to purchase or renew license plates or handle other vehicle matters. Have the correct documents and you'll get through the process stress-free. Without an appointment you'll wait longer but mid-week and mid-month you'll get through the process quicker than on weekend and month start or end. Since I had the necessary documents I found the folks here friendly. I didn't have an appointment when I was in the area and decided to chance a mid-week, late morning opportunity to renew auto plates. With a half-dozen folks ahead of me and two clerks working renewals I had my number called in less than 30 minutes. I was out in under five. read more

Lisa was so kind! She helped me renew my license. As anyone else, the DMV normally gives me a headache just thinking about it. But, she completely changed my view! Liscense Renewal was easy and fast! Totally recommend this office! read more

For those who care what their pictures look like COME TO THIS LOCATION. I was stressing about the lighting in my parents licenses. So I did extensive research on the cameras and flash used at dmvs in the area.... This one is upgraded! A license that makes you look good?! Yes please Also the ladies at this location are so nice and sweet. I was in and out in 45 minutes with a packed building. So easy and stress free. Thanks y'all! read more

My wife and I have been using this license office since 2004. I can't say it's always been a good experience, however, I can say that in the last 5 years it's greatly improved. The staff is pleasant unlike the stereotypical DMV everyone thinks about. I've called with questions and they always answer them. They have also updated the office. It's not "fancy" but it is clean and well organized. Was just there today to license a car we just purchased. The ladies greeted me when I walked in the door and didn't even make me check in. I do believe it helps that I try and go with a good attitude and understand that everyone they deal with is not the kindest. Regardless, the office does a great job! read more

Seriously, this is the best DMV that I have ever seen! All the people there get along, they are helping each other and even laughing (GASP!) Please don't go here and stress these people out. I don't want to ruin the last good DMV in the state. read more

I have been here on two separate occasions and it was wonderful both times. I HATE going to the dmv. Completely dread it because a lot of times people are so grumpy. Not here. They're all extremely nice, willing to help, and they don't get frustrated if you forgot specific papers, have to dig for them, etc. I would go out of my way to come to this specific DMV just for the people alone. There was also hardly a wait and I was greeted when I walked in the door! read more

The hidden gem this place has no issues compared to the other ones around my area I was in and out in 15 minutes for a license renewal and plate renewal! read more

When moving and having to get a new drivers license and plates for your cars- the License Office or DMV can be the stuff of nightmares- you are missing some crucial piece of paperwork, or the costs are insurmountable - and that doesn't begin to talk about the long lines and the butcher counter tabs number calling system. This office is NOTHING like that! The system for signing in was fast- I didn't have to wait and the staff was so nice! They helped me get plates for my car and my new missouri Drivers license in about an hour from start to finish! They were friendly and made me feel welcome to the state - and I won't dread having to go back when it's time to renew. read more

I have been in the st Charles area now for 8 years. I used to go to this place when I moved here and had the worst experience ever. I'd tell people to avoid it and I wouldn't let my loved ones even go there. BUT! Now, it has changed drastically. They heard the cries of many people's bad experiences and made the right changes. The people are nice and considerate. I love this location now and I'm thankful they continue to improve. read more

This St. Charles office has been consistently polite and organized in my last three years of visiting here. As long as you have what you need, they have consistently gotten me in and out in under fifteen minutes. If you are missing something, they provide good directions in how to get it. read more

So not gonna lie, I was expecting this would end up as 2 star or even 1 star review. I was hella terrified to even come here. I was terrified to even THINK about coming here. But somehow, everything worked out OK. Sean had to go to the DMV to update his DL. While he was there, he inquired about what I might need to get an out of state car titled in MO, and what I would need to get a MO DL. Well turns out they had sheets that they handed out to him with what I needed. Dang. That's pretty good. Also when I first went there with him to get my title it was no big deal. Sure, I needed a shitton of paperwork, but they told him exactly what I needed and it was no biggie. Just make sure to check off your list and don't leave anything at home. Thankfully this place is not much of a drive for us, so even if we did forget something it wouldn't be a huge deal. I returned here yesterday to get my MO DL. I all I had to do was hand over my old PA License (*sobs*, I miss you PA license...you were so shiny and pretty....I miss all of your holographic counties and stuff....*sniff*) along with bringing my Passport (or birth certificate, they're not picky) and that's it. And don't forget to wear makeup and/or brush your hair, lol. Anyway I was pretty much in and out in only a few minutes. It was crazy. Also this place is open from like 9am to 1pm on Saturdays. DO YOU KNOW HOW AWESOME THAT IS? Especially for people who work 9 to 5 jobs M - F. The friggin' assessors office should take note because I had to leave work early on Friday to get my shit assessed. lol. But yeah. I think this place maybe used to suck but they're getting better as far as I can tell. It also depends on what time of day you come in, what clerk you get, how busy it is, and if you have your crap together or not. I will probably return to get a custom plate in the near future and to get my motorcycle permit! read more

I have five cars and one motorcycle. I also have a specialized license due to my job. I spend more time at the DMV then I would like to, but... This place is awesome. Always friendly, always professional, always quick. You have to go the the DMV somewhere, it's like getting a root canal. If you have to have one, find the place that drills the least painfully. That's this DMV office. Thanks guys and gals, you made my day...again. read more

I needed a 2019 license tag for my Harley Davidson. So I called the St Charles license office and spoke to Kellie there manager, Kellie really showed passion in helping myself understand what I needed to do to get my 2019 bike tag and explain in detail the documents I need to bring them at there facility. I arrived and there Kellie was helping customers as she greeted me as I came into there facility, Kellie got me in immediately, and had me out in less then 10 minutes. Kellie is an example of what exceptional customer service is all about as well as making the consumer feeling like they are number one. Kellie is awesome! Thx Kellie. Todd Z. read more

Can I give less than 1 star? The older woman responds when I tell her I do not have the copy of the personal property tax bill because the company will not let those out of the office: "You business people are so arrogant. See, (holding a post card up to me and pointing at it) it says right here what to bring! You people are the most arrogant people to deal with." Well, excuse me sweetheart, you own that moniker You ARE the most rude person in a public service position ever. And, you get to charge extra to verify the property tax bill payment! Go shut the front door biddy. I filled out the customer response card and mailed it to the owner of the office asking for a call to discuss this issue. I never got a call. I never expect to get one either. My advice is to go to the license office down on Hwy-94. The counter people are younger, nicer and better trained in customer service. read more

This is the oldest, most run down DMV that I've ever been to but the customer service at this DMV is some of the best. You can even reserve your spot online for zero to no wait when you arrive. I have renewed plates and registered a new car here in the past 60 days and they were efficient, helpful, and happy to work the customers to resolve any issues they had. Social distancing was practiced, no masks, but there was a barrier between you can the clerk. read more

Visited office at the end of month. Everyone was nice and it was a quickly taken care of. Got in and out during my lunch break.

I just want to give Karl a shout out. I called, and was helped over the phone and more so when I came into the office! So helpful! Thank you Karl! read more

I'm an international student. I moved here from Iowa for work. I just needed to transfer my Iowa license to Missouri. I don't know how all people are there but the guy I got service from said that I can't get license because I don't have all documents. I was amazed and I felt first time ever misbehaved in the country. I went that office twice and both time he was acting like I'm dump and not getting him when I tried to explain my case. I went to Harvester DMV just for asking whether I can get license. The guy there asked my documents, I gave him and I got license within 10 mins. I suggest not to go there if u are international students and also other people who want better service. I don't even want to give one star if possible. I don't write reviews much but they drove me to leave this review here. read more

End of the month, got in quickly, Beth was very helpful. Good experience! Great location & friendly service!!

Very different than a couple years ago. Dont have to spend as much time as before. Good vibe and friendly reps i can't remember her name but she works in Titling believe her name was Lori or Laura read more

So everyone hates having to go to the dmv right? This office has recently started implementing computerized check-in that really does seem to speed up the process. The young man that helped me with my license renewal was super fast and knowledgeable. This place is at risk for giving the dmv a GOOD name! read more

Best DMV I have ever been to. Totally automated. You get text messages on how long your wait is. It is pretty cool compared to the old way of doing things at these places. read more

the staff is amazing. they were able to answer all my questions. they have a computer sign in and it runs very smoothly. they are open until 6pm which is extremely nice. the place to go to get your plated renewed or get your license. read more

The worst dmv I have been! The man looks like the manager is so rude! My first language is not English so maybe I can not very well to explain what I said and he is so impatiently to me! He talks too loud and just say I don't know I can not help you! Looks so mad! I feel so sad and angry! read more

I took my daughter there to get her license on her 16th birthday on March 29th, 2017. We waited over 2 hours. While waiting another young excited 16 year old spoke with my daughter as he was failed for the second time. He was giving her tips as we all do to help each other out. The elder state patrol woman was so rude when my daughter greeted her. My daughter went to open the drivers door for her and the elderly lady was so crass. My daughter wasn't aware of protocol, she was being polite. Ultimately my daughter was failed by this elderly lady like the boy was. My daughter got points off for just going to the middle of a white line at a stop sign and a few other things. Apparently there's another elderly woman working there too who is crabby. I understand we want our children safe, trust me this is my daughter. However, if you're so tired and crabby maybe it's time to hang your jackets up ladies. Also allocate more hours for employees and listen this is an exciting day BE KIND! I don't care what badge you wear. However, we aren't fans of St. Charles so to Ballwin we went and the staff was amazing, we waited 10 mins and my daughter passed! If you don't like your job find a new one or better yet retire and follow suit St.Charles of Ballwin. Horrible experience turned fantastic do to positive people and employees. read more