Great doctor. Front office is a disaster waiting to happen. The entire local community knows that she is a great doc, but unfortunately her front office are ruining the relationship with her patients. I feel very bad to write this because Dr. V has been a kind doctor for a very long time. But, I have noticed that in the past few years the front office staff have become progressively rude and dangerous. They would want us to come on time, but if we come on time, they would make us wait for 45 minutes to 1 hour. They charge for missed appointment. There are better ways to make money for such a talented doctor. I have seen family members manage the front office... The front office staff that they pick should never be in the medical field. They lie about passing messages to the doctor, or they deliberately delay sharing the status, or lie about calling the patient, etc. They don't direct you on next steps. Sometimes, they are expecting the patient to ask for medical tests. Why would the patient pay for the doctor's service if they know what tests need to be done. It seems like this is deliberate attempt to tarnish her name or to selectively discriminate patients, so they drop off. Some of us don't walk away... read more

My husband and I have been patients of Dr.V for over 20yrs. I have never had such an understanding doctor and I am over 75 years old she is the best she cares for her patients read more

Dr V is a wonderful doctor, she listens patiently and is very caring. She has been our family doctor for decades. The front office is a different story - they have a unpleasant tone, sound impatient on the phone, have curt responses, plus they lied to me about having sent appointment reminders. Unfortunately one needs to deal with them in order to access the doctor's services. read more

I wasn't going to leave this, since this happened a few years ago, but it crosses my mind daily, Dr V had been my dr for over 20 years, and I always thought the world of her... a few things started happening that was leading me to look elsewhere for my care, but what really did it was when I started having seizures (I only have them in my sleep) she did not think I was having them?! My daughter had to call 911 more than once when this first started, I had testing done, my neurologist figured it all out, I had even told Dr V I bit chunks out of my tongue, and woke up with my pillow covered in blood, she didn't think it was happening!!! Suggested I set up a camera in my room because she felt it was the cat waking me up?! I looked through my phone, showed her the picture of my tongue and the pillow that was more than half covered in blood, her eyes got huge, and she got silent.. basically being told by your long time dr you are making things up is a slap in the face! So are a few other things she did. It really is upsetting how much trust we all put in her for years, and how well we spoke of her to others. read more

It's my wife who is Dr. V's patient. She is one of the best generalists we have ever consulted, very professional, thorough, makes the effort to explain medical issues well, very patient and compassionate with my wife's aphasia. We have never had any bad experience with her staff. Their patient portal is a very convenient tool. Dr.V and her staff have never failed to respond to our emails and requests for prescription refills, referrals for lab services, etc. read more

Great doctor. She seems very caring and knowledgeable. She spent time with me and I didn't feel rushed. However, the front office is terrible. They called to confirm my appointment, I said I couldn't make it. They then told me I will be charged a no show fee. Ridiculous. Sorry Dr. V, I think you're great, but I will be looking for a new primary care physician. read more

Good Doctor. Unfortunately has the worst front office staff. I have been going to her for 20 years. I have always tiptoed around her front office staff. I don't understand how she always makes sure to pick the rudest of all to man her front office. She sometimes has her husband at the front office. He is also very rude, and aggressive. He sometimes makes medical decisions in her absence. Red Flag!! He once told me that a medical issue that I was having was nothing...who was he to make that decision? They have very strict policies about timing. If you are late by more than 15 minutes, your visit gets canceled. You will be charged the $25. If you call even 1 minute past their 24-hour cancellation window, you have to pay $25. But, guess how long they make the patient wait? Minimum of 1 hour. Max - 2 hours. I have had to arrange for emergency pickups for my children and have had to miss office meetings, whenever I had an appointment with her. Such a shame that I had to give her a bad review because she was a good doctor. Today, I called 30-45 minutes after my 24-hour window to cancel my appointment, which was an annual check-up. No copay. The front office woman said that I had to pay $25. But, when I asked her how is it fair that she asks me to pay if I am late by a few minutes, but then makes me wait for 1-2 hours to be seen by the doctor. She nonchalantly asks me, "Well, are you providing any service". I had to tell her, "Well, I pay for the service. You need my money, but you won't respect my time. But, I have to pay you the money and respect your time." I asked to speak to the doctor. She said that the doctor doesn't take these types of calls. When asked who is the manager, she said the buck stops with her. So, then I said, I would not pay for the service if the doctor had not seen me. I insisted that I needed to speak to the doctor. She called me within 15 minutes and told me that the doctor said that I could see any other doctor if I wanted to, but I had to pay the $25. I don't think the doctor said this. These front desk women are playing her, I guess. Daylight robbers!! what can I say? This is not the first time this practice has stolen money from me. Many times in the past 20 + years. They won't even give me an appointment if I don't pay the penalty. Anyways, the bad experience was shared with the community today. Many women came forward claiming that they stopped seeing Dr. Srividya once they came to know that her husband was controlling the practice. He hires all the rude staff. They have also experienced rudeness from him. Some have experienced insurance fraud. Some people said that he is nosy and gives them a medical diagnosis. Dr.Sri herself gets into the psychology business when she is not a psychologist. She once advised that my child should not be sent to college, because of her anxiety at starting college. Not sure how it could be well-intended, but, thank god I didn't listen to her. Well, there are 1000s of doctors in Southern California who don't need to steal money from their patients. I will be ok seeing them. Good riddance to the front office staff. Sorry, Dr.Sri. Our family liked you. Hope you didn't say that we are free to see another doctor. Too bad that you lost your 20-year patient to some newly hired rude staff. read more

She was good until she wasn't. Don't know why she changed so much, but had to move on. Very disappointed with her. No explanation or contact just refused care. It really worked out for the best since the new primary is just amazingly perfect. He believes the patient, JUST SAYING read more

Super helpful staff and a wonderful doctor. Tele appointments and in-person appointments are both easy to get.

Sad... The front help is awful. Rude, make you wait for way too long, and play shenanigans with billing. Too bad, really... I have been a patient with Dr. V for over 20 years, and the rude front counter help have run me off. The latest instance of abhorrent, rude BS, is insisting on a no show payment, when appointment was cancelled the day before the appointment, as per policy. It's a real shame, Dr. Venkat allows these rude people to represent her office. read more

I need to write this Dr. a prescription, a prescription for a new staff. Is there medication for incompetence because this staff needs to be given the highest doseage and fast. At Dr. Srividiya Venkataramen offices, it's a disaster just waiting to happen. Don't be surprised to see them headling BREAKING NEWS. Yes, it's that bad. When your dealing with a patients well being, there isn't room for any errors or mistakes. By coming here, IMO your putting yourself at risk. With a Medical staff that is completely unaware of basic procedures, provides patients with an " I guess " answer ( This is not Jeopardy. There is no Alex Tribec ), gives inaccurate/misleading information, and employs staff that act " hood " Sorry, I don't understand ghetto terminology. Don't waste your breath trying to make a complaint. You have a greater chance of making contact with the dead than the Front desk manager. I wouldn't trust this staff to wash my car, let alone trust them with my life. You're better off going to Tijuana for Medical care than here. read more

I have been a patient of Dr. Venka's for many, many years. I met her long ago when she was working at my previous Doctor's office with Dr. Wong and Dr. Finkelstein in Cerritos. When my doctors were not available, I saw Dr. Venka instead. Bar none, she has been the BEST doctor I have ever had. Even back in those early days, I could see that Dr. V was committed to delivering quality healthcare to myself and my family. Every single time I visited her for an appointment, I came away feeling that I was being cared for by a top notch medical professional. Not only was she patient and thorough, she answered my questions, made me feel like I was important and always showed interest in keeping me as healthy as possible. When she went on to open her own practice, I stayed with her and have always been satisfied with her services ever since. I can't say that I am always at the doctor when I should be, but every single time I've needed top quality care, I always go see Dr. Venka because I trust her and appreciate her honesty and medical knowledge. She is a very nice lady and a great professional. I know in most cases our relationships with our doctors is "business" however I must say that I consider Dr. V a friend and a valued partner in keeping me healthy. Thanks Dr. V. read more

I would highly recommend Dr. Venkataraman Srividya to any parents that want their child to have friendly, happy first experience at doctor's office. COMPASSIONATE & GENTLE: She talks to our child, helped him relax and put a smile on his face before vaccination shots. After 4 shots, she immediately picked-up the child to put him to ease in less than a second and child stopped crying. Where else, with my earlier other doctor, our son cried for hours. Through medical examination, she talked to our child and it seemed Dr and my child were friends! SHE GIVES TIME: Other places, nurse does the explanation & shots and then doctor swings by for few minutes. Not with Dr. Venkataraman Srividya. She, her-self listens to you, examines the child, provides tips & recommendations, gives the shot, and calms the baby. Also, we have called may times when our child was not well. She, her-self gives a calls back immediately, listens to you directly and guides you. FRIENDLY NURSE & STAFF: Very friendly Nurse & Staff. They put in all the effort for you and other's safety during Corona pandemic. read more

Dr V has been my doctor for 4 years and as a nurse I know she is a really good doctor. She has good bedside manner and checks all the boxes with regards to my health. read more

So, I personally like Dr. V. She has always been nice and professional but I felt very insulted today. I am pregnant and one of the staff members asked me to come in to take a shot for something. I scheduled it for the next day but forgot to confirm what it was for. So on a Tuesday evening, i called at 5:50pm but no one answered so i figured, ok, maybe the office is closed, ill call tomorrow morning. I checked yelp and it says that they open at 8am. My appt is at 930. I wanted to consult with OB to make sure this shot was safe for the baby. So, im not going to lie, i called and called all morning (11xs, excessive i know) but no one answered so i finally left a vmail. They called me back 10 min later and told me the doctor has 16 missed calls from me and to not call unless its an emergency and that she doesnt like being harrassed. She then told me what the shot was for, and i confirmed it was ok with the OB and so i came in. I started to feel guilty for bothering the doctor during their off hours for such a simple question when long and behold, i see the hours on the door. They closed yesterday at 6pm and open today at 8am! So ive been calling during office hours?! So how am i harassing the doctor. So of course i no longer feel guilty and am pretty peeved that they had the audacity to tell me that. So fyi, apparently they don't answer the phones and prefer you leave a voicemail instead of calling them in hopes of picking up the phone. read more

Srividya Venkataraman, MD - Family Practice Near Me - Long Beach, California

Doc V has been my doctor since middle school and I'm in my 30's now. I cant begin to express how grateful I am to have her as a doctor. I work in the medical insurance industry and I know just how hard good service is to come by from most doctors. I legit worry about what I will do when the day comes that she stops practicing or passes. She is THE BEST! If you're looking for a family doctor to see you and everyone in your family for years and someone who will remember you and dedicate themselves to you then you need to come see Doc V!! read more

I've never had an issue coming in and Dr. Venkataraman is honestly one of the best doctors I've had. She's kind and works with you to improve habits instead of trying to guilt-trip you. (Guess what doctors, making patients feel bad about themselves doesn't make them want to improve! This is a common issue I've had with a load of doctors.) I should also note because I know I and a number of people have had issues with other doctors: Dr. V does not just prescribe you something on a guess. She tests it first, then starts you at the lowest dosage and works you up if you need higher instead of just flushing your system with something you don't need. Dr. V is great and professional and honestly the best doctor I've ever had. As for the office itself, there's rarely too much of a wait to get started when you have an appointment. I'm reading a couple of the reviews and they're talking poorly about the desk employees, but I've never had an issue with them. The worst I've dealt with was it taking a little longer than expected to fill out a referral, but otherwise they've been courteous and professional. They do have a cancellation fee if you are unable to make an appointment and need to cancel same-day, which is to be expected considering they're professionals and you not attending that appointment is keeping someone else from getting treatment. I think they have their policy posted in the office, but the one time I cancelled it was literally the first thing they cited so it isn't as if they keep it a secret from anyone. Overall, it's an excellent experience and I'll continue going to Dr. V for as long as I can. read more

If I could give 0 stars, I would. I am writing this review for my husband who just had his 2nd and FINAL appointment here. If you plan on ever having to reschedule your appointment on the same day, be prepared to pay $25. And don't worry, they won't tell you that they are charging you, just send you a bill. So when my husbands job schedule changed hours before his appointment and he called them to let them know and pick a new date, the office staff never bothered to inform him of their policy. Instead when he went to argue the TWO charges (he had to reschedule twice) they defended their policy stating that they "have a sign posted in their office." Because he was supposed to know that, that? Or have MAYBE saw the sign last year at his first appointment and remembered a year later? Good business etiquette would be to inform your patients of things like this if they valued them. Clearly they don't. read more

I'm not a fan of most doctors and their bedside manner but Dr.V is simply awesome. She spent a good 20 minutes getting to know me personally before my exam and I really appreciate that. I like the fact that besides western medicine she also approaches things holistically as well. Dr. V's office is in a 4 story building and after my appointment I was hungry so I went down stairs where there's a small cafe. The cafe is vegetarian/vegan and was friggin' delicious! Come to find out Dr. V is co-owner of the place. All in all I got a really good vibe from her and I'm now keeping her as my doctor. read more

Love her, love the staff. She is patient, she listens and she thinks outside of the box. I like the fact that she considers my opinion and thoughts. She doesn't jump to the prescription pad for every thing. Because she takes her time with each patient, there have been times when I have had to wait 10-25 minutes for my appointment, but I dare you to find a dr that is always on time. And if you did, I wouldn't want them. Watching the clock instead of listening to her patients - I think that is a bad bargain. The only complaint I might have is that the rooms are not sound proof, so confidentiality is compromised to some extent. read more

I have no Idea why Dr. Srividiya gets so many one star Reviews. From other Doctors, perhaps? I can definitely not share their opinions, as I experienced Top Notch Service at her Office. She really cares about her Patients, and it shows. She is not like some of these American snob Docs I've met in my Lifetime. No, she takes as much time as she needs to find out about you, and how to make you a healthier person. She is everything I ever wanted in a Doctor. I found her and she'll be my Doc for Life. I have since recommended her to Family and Friends, they all agree. Dr. Srividiya is a keeper. Call them and make an appointment, what have you got to loose? read more

Dr. V is the best! She is so patient and kind. She always finds time to see us. She always makes us feel comfortable. Her staff is friendly and always tries their best to accommodate any urgent appointments. read more

Dr. V and her staff have been pleasantly helping me for years now and every time I walk in it's a great experience. They have always worked around my busy schedule. I love that Dr. V takes her time with a patient rather than rush you out like other bad experiences in the past with different providers. No one is perfect some times they are busy and they can't get to the phone or might not call back but haven't we all been busy at some point. I always miss a call, the important part is they've always done right; properly informing of copayments, insurance changes, appointments and they always call to remind me I have one. Much appreciated service. Thank you Dr. V and your staff! read more

Dr. V is wonderful!! She is so nice and really cares and listens to you. She's very accommodating and knows what she's talking about. Highly recommended :) read more

Dr. V, as her patients call her, is the Best doctor I have ever had. Love her!

Everything sucks. You wait around forever. The ladies that answer the phone are rude and never let you talk to the doctor. Forget about a call back! They make you come in just so they can charge you, even when you don't need to come in for the paperwork or refill. The only reason I stayed here is that they were holding my records hostage. If you have a back injury they tell you it's in your head!!! Even when the MRI shows damage. I stayed far too long, years too long. I left and am never looking back! They even refused refills on a long standing medication when the pharmacy called without prior notice. Unprofessional but sadly not surprising. My new doctor did more in one visit than she did in 3 years. read more

Dr. Venkataraman was my daughter's doctor and my daughter really liked her because she is professional, efficient and friendly. Unfortunately, her staff is TERRIBLE. They are incompetent, incapable and rude. Read all the other reviews and they echo the same sentiment. It's the staff that drives patients away but the fault also lies with Dr. V. since she has control over who is hired. My daughter had a bad eye infection and she called the office to make an appointment and they accommodated her with an appointment the next day. They have an office policy that says you have 24 hours to cancel. Given that the appointment was within 24 hours, while I was on speakerphone, my daughter clearly asked the person making the appointment if she would be penalized if she canceled the day of the appointment and she was told she would not. Her eye got so bad that we ended up going to urgent care instead that afternoon, no longer requiring the appointment the next day. We called the doctor's office the day of the appointment to cancel and was told she would be penalized! When she contested, she was told she wouldn't be charged, the woman put her on hold, consulted with whoever individual and came back on the phone and told my daughter that she wouldn't be charged. The following day, my daughter gets a phone call charging the $25 no-show fee. I call the office back, a woman answers and states the policy as I am attempting to tell her what we were told. The woman put me on hold and after a few minutes, someone hangs up on me. When I call back, the woman doesn't acknowledge that I was hung up on and asks me what's the issue as if I hadn't just been placed on hold and hung up on for the last 8 or so minutes. She then states, "I'm the one who made your daughter's appointment and that's not what I told her. There's nothing I can tell you. I just started this job and I am only doing my job by telling you the policy". She was very unprofessional and even though I told her I clearly heard what she said when my daughter made the appointment, she began to huff and puff and was clearly agitated. There were no apologies for any miscommunication. Apparently, she should not be in customer service if she doesn't know how to have a conversation with people. When she provided me the office manager's information, she provided me with initials, "V.R.". I asked her to elaborate but I doubt she understood what I was asking, much less anything else. We have opened up a claim with our health insurance to contest the $25 fee so thank you to all the other reviews on here that support our claim of this staff's incompetence! Also, there is clearly a fake review or two on here in attempt to offset the unfavorable reviews. Nice try but no cigar. read more

Worst experience with a doctor's office so far... I was fully satisfied with the doctor ... but then one day, I received a no-show bill for an appointment I had never scheduled ... when asked, I was told they tried to reach me, but couldn't... so they scheduled the appt irrespective of not being able to reach me... no voice message or notifications either for the appt scheduled... Then I had a critical hand injury and had to go for an immediate surgery... was trying to reach the doctor on the call before I was planned to go for the surgery, but the office staff wouldn't let me talk to the doctor... after arguing for 5-10 mins, the doctor came on the phone and we discussed ... Then I visited the doctor and explained to her the no-show charge situation earlier... and to my surprise, she, after checking some records, bluntly replied - "we tried to reach you"... this was early Feb... I questioned, but then I decided to pay off and stopped visiting the doctor.. Now, this is mid-August and the reason I am writing this review today... to my surprise, my wife receives a no-show bill!!! She had visited the doctor only once, and she was asked to get some blood work. done.. she was told that they will call in to schedule an appt after the office receives the blood reports... no calls, no messages... and then yesterday, she receives a no-show bill... again, a fictitious appt scheduled without any notifications to the patient... I received my no-show bill within a month of the self-scheduled appt ... and my wife receives her n-show bill after 9 months!!! This itself tells the story what's going on in this doctor's office... so unethical on the doctor's behalf and her staff... The no-show bills are only for $25... so can pay it off for my wife again ... but debating whether or not this is the best thing to do or should I pose fraud charges against them... the backend history records can prove this.. and my phone records can prove they never notified us for any of the appts scheduled. I do not recommend this doctor. read more

Dr. Venkatraman had appeared to be OK for while, but recently I found her to be too-sure-of-her-competence while being GROSSLY reckless in her (wrong) diagnoses and prescribing strong medications for NON-existing ailments. read more

After my previous physicians retired, I never thought I could find another as caring. Dr. V. actually took the time to listen, without interruption, NOT quick to write a prescription, and asked detailed questions, examined me thoroughly and I felt cared for. I had persisting stomach pain, she sat down after examining me and suggested I tried 'yogurt' for the next few days while waiting for the tests to come back. No pain pills. It worked! I called to let her know that I am great. She said to call her again in 7 days and let her know if the pain comes back. I now have yogurt in my refrigerator, always! She spent nearly an hour listening to me, my life style, what I do, what I eat, how I sleep, drink...Thank you! read more

Total in competent staff...rude... Beware of billing too, they charge if you use a debit/credit card... What? are they in the stone age? They charge you for physical even if your insurance allows a free one once a year, they know how to milk money from the innocent. Don't recommend this doctor, as one of the reviewers said you are better off going to Tijuana to see a doctor. If they get rid of their current staff, the scores can improve. read more

I have been trying to find a good Doctor for longer than I can remember. My mother-in-law directed me to her Doctor. At first I didn't think my insurance covered this particular Physician, but, as luck would have it, Dr. V. was not only covered, but, has become the best Doctor I have ever had. Everyone calls her Dr. V. because her name is too hard to pronounce. That is where the difficulty ends. Dr. V. is the most caring and compassionate Physicians I have ever met. I would recommend this Doctor to anyone who is looking for a primary care physician. read more

Dr. Venka has a really lovely demeanor but o'h boy, front desk employees are just awful and really rude. How miserable do you really have to be to work here? Maybe if the situation was reversed? Please be kind to your patients. These young women need some lessons in basic customer service and manners. I just can't figure it out how the hell they are still employed. Gold Bless you! read more

This is the absolute worst doctors office imaginable. The wait time to see this doctor is 1.5 hours on average at least. What is the point of making an appointment? read more

I have nothing but good things to say here. The staff have been kind, accommodating, professional, and helpful. Dr. V is thorough, professional, listened to me each time, and saw me so quickly when I had an Urgent matter. She has sent me for needed tests and a specialist and has been informative and helpful. I feel comfortable talking to her. I have felt well cared for here. read more

I had my first appointment with Dr V today. Appointment was easy to schedule on the phone, office easy to find. The receptionist was pleasant and informative, the nurse that took my vitals was funny and kind. I really liked Dr V, she was thorough but still fairly quick to let me get out of there, which I loved. She gave me explanations for the reasons she wanted things done, and when I mentioned a shot I got in my foot from my podiatrist she took a minute to look up the medication as it is something herbal she wasn't familiar with, and made sure it was safe. Nobody likes going to the doctor, at least I don't, but this was a good overall experience, I would highly recommend her for anybody in the area. Her office is right next to Heartwell Park. Free, easy parking. read more

My experiences with Dr Venkataraman have been excellent. I wouldnt hesitate to recommend her to family and friends. In fact my mom goes to her now. If you want a Dr that talks with you and listens and gives feedback she is the one. Her staff has gone above and beyond and always greets me warmly. This Dr. Practices with such integrity and warmth and intelligence. There is a reason that her waiting room is full. She really cares about her patients read more

Not only have I entrusted my health care but I also have recommended her to others and brought my family to her practice. She listens, she talks to you and she does not rush you. You are not a number in her practice. She is very competent and knowledgable and I appreciate her excellent service and advice. Her staff has been great to me and always acknowledge me when I come in or call. If I wait a few minutes while Dr V. Is with another patient I can accept that. I have had no problems with this kind Dr. And her caring staff. read more

Worst doctor ever. You will go for one thing and she will charge you for so many things you will be amazed how someone can take advantage of their profession. read more

I gave 3 star because of Dr. V - She is really sweet and knowledgeable. As stated before by another reviewer, the office staff does sucks (generally - there is one very sweet newer nurse that I really liked). They are rude on the phone and don't bother to look at you when you come into the office - no "hello" or "how are you." Honestly, if you do not like working there please leave! Additionally the staff says they will call you back and they don't, submit incorrect prescriptions after multiple phone calls on what is being requested (because they didn't call me back)...on and on. I had a bit of a recent questionable experience with the doctor - very rushed, provided activities that did not make sense, stated she would give me a meal plan to follow to a T and then forgot to give to me (I could call but why put myself through that) and I didn't feel that my condition was properly analyzed. I was just told to get "more" blood work and go from there. I'm tired and I want someone who will take their time with me and consider all avenues for improvement of my condition - natural or otherwise. When I just needed my annual physicals and little care, this office was good for me - now, not so much. I have made the decision (after 7 years of being at this office) to move on to another doctor's office. Thank you Dr. V, but I think I need more care at this time. read more