Been dealing with these people for years ever since my Dr was absorbed in autumn source week the qualities since often took over is really gone downhill. It takes me about 10 times of calling to get a medication refill properly because if you ask for anything to be changed it's a hassle and I have to try and get it done. Doctors are nice when you're there but when you're not there, you get completely ignored. read more

Doctors are great, unfortunately no one accepts the referrals they provide because their referral system doesn't provide the correct and required information. This has been going on for about a year now, every single referral provided has not been accepted. No one at Optum answers the phone, you can't get a hold of anyone. Round and round with Optum, then another hour with their "referral concierge" and more round and round and cancelled appointments. Every time I have talked to the referral concierge they are "fixing the issue" then nothing improves, another incorrect and unacceptable referral is mailed. It's beyond horrible. read more

I've been a patient here for multiple years, which makes it even more unfortunate that these issues have persisted over such a long period of time. Pros: The front-line staff is very nice and polite. Care can be hit or miss though. Cons: Unfortunately, everything else. You should expect delays, lost mail, poor follow-up, and a lack of follow-through. Administrative incompetence is a recurring issue, especially when it comes to billing. Insurance is frequently billed incorrectly, which can result in the patient being charged the full amount out of pocket. I've spent seven months dealing with billing departments through multiple phone calls, endless back-and-forths, and no real resolution--just ongoing headaches. On top of that, if your "physical" ends up including anything outside of what they arbitrarily define as a general physical, expect additional charges that feel misleading at best and scam-like at worst. Overall, while the staff may be friendly, the operational and billing issues make this practice incredibly frustrating and unreliable. I would NOT recommend it. read more

Made an appointment with Dr. Kimberly Arsi. Then when I checked in at the front desk, Gisela claimed they tried reaching me to say she actually was taking time off. I got no email, phone call, or any sort of notification about this, plus the appointment still showed under upcoming appointments in the app. Gisela confirmed my phone number and then didn't say sorry or explain why I was not actually reached out to about their cancellation. Don't know why they scheduled this if the doctor just takes months off. They said no one else could see me either, and this initial appointment was already so difficult to get. read more

I had a physical, some questions, & had a few concerns, & my appointment with Marisa Mendez went extremely well. Marisa answered all of my questions, I love that she's confident, knowledgeable, efficient, & kind. I'd highly recommend Marisa. Also, the front desk staff is friendly & kind. read more

doctors have always been fantastic. optum administration is the worst. can't get through to the office directly. can't get prescriptions refilled. I sure miss health care partners. read more

Optum has to be the worst medical care. I have been a patient for years and it has went from very good to awful for patient care. I rarely need the doctor but when I need an appt you have to go through 10 people and 30 min later to actually reach the office to see if they can even squeeze you in that day. The staff are rude on the phone and just say sorry we have nothing available. I asked to be seen to be tested for strep and she said I can squeeze you in for a telemed appointment. Make that make sense!!!!!I will be changing my provider and medical group for sure!!!! read more

For decades was a patient of Dr. Zamost, who was absorbed into Optum, and with his retirement had to call to speak to somebody else. After waiting over 33 minutes on three calls, I finally gave up and called the customer service # on the Optum web site. I was told due to the extremely high call volume, ie, we are to cheap and could care less about our patients to hire a person to answer the phones, I was told basically sorry but nothing they could do. With Zamost gone, and I am guessing fed up with this group, I am gone too. The worst bunch of clowns in my opinion out there. read more

Dr Muhammad Nouh is simply the best. He shows compassion, listens and truly cares about his patients. Always a great experience when visiting Optum. read more

There's a lack of communication for communicating from patient , or Pharmacy to the MD for refills within Optum network that i hope gets resolved soon. I've been trying to get my 88 yr old Mom medications for 2 weeks now. The pharmacy contacted the MD office multiple times with 0 results. I called the MD office pH the automated system said I spoke with a nurse, when I asked if she was a nurse she said no a receptionist! It wasn't even the office pH I called, it was a support center who knows where! Once I spoke to them with the issue they said it would be taken care of. I called the pharmacy the following day & only 1 of the 2 prescription was submitted. I then called another Optum pH number I found online Optum California Concierge. I told them the dilemma & they said they'd take care of it. The next day I call pharmacy Mom's meds still not filled. I waited another day & called Optum Support Center again & this time I said I want to speak directly to an RN or MD at the Long Beach office. I spoke to a nurse there who is now looking into the situation for me. How can this be acceptable? I have an very elderly parent needing medication for a serious condition diabetes & I'm being strung along for 2+ weeks, how is this competent ??? Seriously Optum has serious issues of communication between the patient, Pharmacy, and getting the request and getting medications refills for patients. I'm troubled & disappointed by this, because what about those elderly patients that don't have the assistance I'm giving my Mom? Come on Optum get it together the word is out! read more

My primary doctor was unavailable and I need to see a doctor before I could get a refill. They scheduled me an appointment with a nurse practitioner who gave me a referral to a specialist after saying my condition was "above her pay grade." Still could not get my refill of medication due to her unavailability. After multiple calls I finally was able to get a refill on my medication even though the doctor/nurse practitioner was unavailable til a week later for a phone appointment to review my blood work. The nurse practitioner even stated in my appointment " we had to hold your medication hostage for you to come in." Very unprofessional! read more

To be clear, my primary care doctor, Dr. Amador is AMAZING. I'm very lucky to have her. My issue is with their Covid doctors and system. Yesterday I tested positive. I got it from one of my own patients. So I called and made a phone appointment with a doctor at 5:40 to get the medication. An assistant called me at 5:40 and said the doctor left early. Oh really. He couldn't get coverage? A 5 minute call was too much to handle? I called back and made an appointment for 6:45. Did a doctor even bother to call me? NO. Did he have someone call me to say he's not calling? NO. My father was an ON-GYN and I work in healthcare. This is disgusting for any doctor to be so entitled, such a narcissist that they think it's ok to just ignore patients they have an appointment with. I'm high risk due to my age and wanted to start treatment right away. Wasn't getting it from them. Dr. Amador called me and took care of it thankfully. I know a lot of people see doctors as Gods, especially some doctors. You aren't God and you give your company a very bad name. I don't care what excuse you make up, it was irresponsible and downright disgusting to flat out abandon a patient you have an appointment with. Your entitlement is disgusting. read more

I'll start by saying I saw Dr. Sung for the first time. She was awesome! Great bedside manner and she addressed all of my concerns. I'd give her 5/5 stars. However this review is for the office. I came in for a routine physical and bloodwork. I got here at 9:40 and waited 20min to see the doctor. After seeing the doctor, I waited almost 35min to have my labs drawn. These were fasting labs as well so I hadn't had anything to eat since dinner the day before. After waiting for 35min, I walked out to tell the office staff that I felt dizzy and shaky. The medical assistant came in shortly after to draw my labs and brought juice/crackers which was very nice. The doctors are fantastic, it's unfortunate the office is not efficient. read more

I didn't want to leave any stars. This Optum site staff was very unprofessional. I got off work at 2:30pm for my appointment to review my results of my bloodwork @ 3:20pm. I arrived to the office at 3:15pm, waited and waited until 4:00pm with nobody updating me on when I would be seen. My husband was with me and was very upset at the whole situation of me having to wait this long. I was done with the waiting, so I asked for my bloodwork result and proceed to leave when a staff there stopped us wanting to talk. I could go on with what happened after but I don't want to relive that part because it was very upsetting and frustrating. Why would you schedule an appointment at that time and make a patient wait for over 40 minutes without checking in? I was on time, it's not my problem that the doctor's previous appointments went over or the patient came in late. It's not fair for me to continue waiting if I am on time. I am done with Optum and will be looking for another healthcare group. read more

Doctor Nouh is the best!, knowledgeable, good listener, was able to address all my issues. Thank you

I'd leave zero stars if I could. I went in for a dull ear pain, and met with Dr Cohen. He barely inspected my ears and said I'd be fine but wrote me a prescription for antibiotic drops anyway. When I tried getting more info out of him he just said "you're a little inflamed but you're fine." After three visits to my pharmacy and days on the phone with Optum, my prescription finally showed up. I used the drops as directed but they began causing bigger issues for my ears. After a week this new pain wasn't going away and I had to go to urgent care, where they told me the drops prescribed caused my eardrums to dry out and leave cracks, also causing an INTERNAL ear infection in both ears (was told to use drops in both) when my original pain was just for one ear. Save yourself days of sitting on the phone with customer service and being transferred on repeat just to be hung up on, not getting meds submitted, and time wasted with a doctor who just sees you as another number on his schedule. read more

I found the BEST primary care doctor I have ever had in my life here! Dr. Gaddam addressed all my needs, was a great listener, and gave me the referrals I needed. I was really happy to see that they could draw my blood in office since I am so used to having to go to LabCorp. The ladies at the front were really nice as well! I had an appointment at 1:20 and was done by 1:55 which was really refreshing to see. Not to mention Cesar who helped me with bloodwork and urine sample was SO nice and helpful. I would recommend this place for sure! read more

To be clear, this is a review of the support team at Optum, not the doctors or their assistants. My doctor, who is GREAT, has worked at this facility for a number of years under constantly changing ownership. The current owners, Optum, are the worst. They make it difficult to communicate with the doctor or his assistant. The person who schedules the appointments is not on site which creates problems for the patients and the staff. The person who took me into the exam room could not have been less personable or less interested in her job. Truly awful. This used to be such a great facility. read more

I have been going to Spring Street medical since I was a kid seeing Dr. Zamost who I love. It has changed several times and is now Optum but Dr. Z is still there so I am too. But I recently had to see a new doctor while Dr. Zamost was out on vacation and booked two months out. I saw Dr. Gaddam. She is a young doctor and pleasant enough but I felt that she was very dismissive and rushed to get through my visit. I explained to her the reason for my visit and was mostly dismissed by her with her stating that I don't need to be referred to a cardiologist for my symptoms that she said were normal and my blood pressure averaging 142/87 is also normal even though all of the BP charts show it is considered to be Hypertension stage 2. I also expressed my symptoms and pain I'm experiencing with arthritis and asked to be further tested. She stated since I already know I have arthritis nothing further is needed. This comment after I only stated that my Orthopedic doctor saw that I do have osteoarthritis in my joints per my X-rays. No solutions or options were offered by Dr. Gaddam for my chronic arthritis symptoms and she again dismissed any further blood testing for this. I did have a blood panel done but only testing for the usual things thyroid, cholesterol etc and not anything I addressed during my visit. Sadly this was not helpful and I will be seeking another doctor. read more