The best! I had to use two separate companies after a house fire and they were by far the best. They had to deal with fire/smoke/water damage and lead dust. SRH was extremely detail oriented and highly organized. They showed up with a large team for collection and were very professional. They cataloged each item in great detail and sent a excellent itemized list to our insurance company which helps with processing our claim and reimbursement. Later when organizing their drop off of our cleaned items, they were excellent in communication and on time for delivery. Our items were meticulously restored down to removing carbon deposits on old car parts! They fixed and restored broken chairs that were in our basement and made them look brand new during the restoration process. SRH's restoration of our child's toys was so detailed I felt comfortable handing them back to my daughter to play with. I would recommend them to anyone who has experienced a disaster and needs this service. I cried tears of joy when I opened their boxes and realized the care they put into restoring our personal belongings. Thank you to their entire team! read more

Absolutely, hands down, THE BEST Restoration / Moving / Storage company in the ENTIRE Bay Area! Henry, Susy, Maria and the ENTIRE SRH CREW are all VERY professional, kind, and so pleasant to work with. I can't say enough good things about this company, they are just simply AMAZING from start to finish. We had an extensive water damage in our home and due to the work required we had to move out. Thankfully, the water mitigation company our insurance worked with referred SRH to do our packing/move-out and storage of our furniture and household items. I was so nervous and anxious at first because we've never had to move out of our home since we moved in, and we've never worked with professional movers so we had no idea what to expect. From Day 1 of packing, SRH crew put my mind and my heart at peace. These people are REAL PROFESSIONALS in their field! They were punctual (right on schedule), and EVERY single item in my house was so meticulously and carefully wrapped and packaged. Not only were they so efficient, they're also very respectful of their clients and their client's home. 7 months later, they came back and delivered our stuff in the SAME condition it left my house. The only difference, SRH wrapped and packaged my stuff WAY BETTER than when I purchased it. I'm currently unboxing my items now, and I'm still amazed on how well my stuff is packaged. How I wish ALL of the contractors and vendors we've worked with during the remodeling were like SRH. Thank you Henry and SRH for your valuable and quality service. WE NEED MORE BUSINESSES LIKE YOU who actually cares about their clients - especially at a very stressful time. It makes a huge difference and it really means a lot. Thank you and stay blessed! - Aura S. read more

Watch out - They will steal your stuff, break & ruin your stuff and overcharge your insurance company by the thousands! They are not licensed or bonded. Thieves out to victimize you during your disaster.....Do not hire Henry!! read more

After experiencing a fire I am very glad Henry and SRH Restoration was the company I chose to handle my personal belongings. They carefully packed out all of my contents cleaned ,stored and returned everything back. I am very grateful. Maria and the crew were very respectful and professional. It was easy to work with. I would recommend them to anyone looking for an honest good Restoration company. Respectfully, SD read more

I can't say enough about Henry and his amazing team at SRH, it was a positive experience from the moment we met. We had a house fire that caused extensive damage but SRH was able to restore the majority of our personal belongings. They provided storage for what we couldn't take back until the house was ready and once it was, they delivered everything, as well as managed the pack out & move from our temporary housing. They were always on time, friendly, and most of all, they were experienced and knew what they were doing every step of the way. Henry's knowledge of the process and working directly with our insurance adjuster was invaluable. The level of service and care provided was excellent, I would recommend SRH for anyone looking for restoration services. read more

I recommend SRH to anyone in need of restoration services. I reached out to Henry & SRH Restoration after a fire in the unit across the hall resulted in smoke damage to our unit and personal property. It took a few tries and a few days to get connected with Henry but ever since he has been responsive via both text and phone. We were very eager to get back into our unit and Henry was very accommodating by being at-the-ready once the environmental testing was completed we were able to get in and get started. His team arrived on time, were very friendly & met the tough deadlines we were working with. Most of all his team did a GREAT job with the work and it felt great to move back knowing everything had been cleaned. Wish I could say as much about the insurance company but that's for another review. read more

Professional cleaning team that worked to efficiently get my mom back in her home. Every room was meticulously cleaned. Great attention to detail. Excellent company...I would definitely recommend them. read more

Henry took care of my flood from A-Z. His crew brought in big blowers and other equipment that dried everything up within 2 days. I thought it would take weeks. Steve the owner personally called me to make sure the job went smoothly and answer my concerns. I hope I never have another flood, but if I do, I'll call SRH. Thanks again. read more

In December 2015 my mother's water heater burst. AAA called in SRH Restoration for the pack up of the house so that the damaged areas could be cleaned and repaired. Ann at SRH is amazing. She's fast, efficient, and she stays on top of your case even though you know she's got to be dealing with dozens of cases at any one time. Her first priority is customer care and she took incredible care of the needs of both my parents. She also handled the coordination with an environmental clean up service when asbestos floor tile needed to be cleaned up. Ann also stayed on top of the status of the repair work being done at the house and was able to schedule a crew to come up to unpack within two business days of the sign-off walk-through. Her pack up and moving teams are fast, professional, and incredibly careful in packing and unpacking the household furniture and belongings. and unpacking. There was zero damage to furniture and fragile items when they upacked. They even put Mom's books back on the bookshelf. They treated Mom's things as though they were moving their own furniture. If your insurer calls in SRH you're in very good hands. read more

The case was not thrown out. They are not being truthful. Contact me if you want to see pictures of they poor quality work. They do not take pride in what they do and care even less about their customers. It would have cost them less then $1500 to fix what they did wrong out of the $30K they got from my insurance company. They chose not to do the right thing. read more

In November of 2016 we had a small fire in our home that did a lot of smoke damage. SRH Restoration was out there the next day to take our things and clean and store them. The team was so kind and professional. They sat with us to go through the things that they deemed as a loss and allowed us to keep what we felt was important to us. The team was very professional and took care and pack our belongings as if it was their own items. When we finally moved back into our home, we had decided to list it for sale and did not need all of our belongings. Ann and Steve worked with us on delivering what we need to "live" in the house and worked out a deal for the storage of our items. Ann and Steve were amazing, I felt completely supported by them through out the whole process and all of the team was wonderful. While I don't wish a fire or flood on anyone but if you are in that place SRH Restoration is the best. You will not be in better hands. read more

Although I hope that this is a recommendation that you never have to use, we recently had to move all of the furniture & a good bit of our art in our living room, dining room and kitchen. Fortunately almost all of it including our baby grand piano & harpsichord fit in our garage. Why? Because the floors had to be refinished. Those of you who have been in our home (for concerts,etc.) know how full of art it is. It took Restoration, Inc. three days for the task. However, they were able to replace every single item in a single long day. As they packed us out, they photographed EVERYTHING; Thus, the crew of 8 were able to replace the incredible number of items with remarkable accuracy. Our contact at RH Restoration, Inc. (510-293-9888) was Henry Cipriani. They were absolutely professional, competent and efficient. We cannot recommend them too highly. More details on request. read more

We interviewed several restoration companies following our house fire. We are so glad we hired SRH - Steve and the entire crew were professional, thorough and compassionate. They carefully packed up and inventoried all of our household goods that had survived the fire (despite water and smoke damage) and transported it all to their facility for cleaning. I couldn't believe how our household items were transformed to look (and smell!) good as new. They also stored our furniture and household goods for us until we were ready for them in our new place. Most of the crew members have worked for SHR for many years, which says something about the work culture of the company, and is apparent in their customer service. You have enough to worry about after a fire or flood - you won't have to worry about SRH doing a great job for you. read more

This company performed an awesome service for me today. They kept to their word on arrival and work to be performed. I had a car fire in my garage with much of the garage contents destroyed. There remained some useable items. The company came in and removed all the damaged items for disposal and cleaned the remaining usable items which were then taken to storage to be retrieved when the garage is repaired. They also swept up and left the garage in good shape for the contractors to do the reconstruction. If I ever need restoration or cleanup again I will call them without hesitation. read more

I was referred to SRH from a friend (who is in the land/housing development business) for remediation of some mold in my father's house. Steve, the owner, was very responsive and extremely thorough in describing what was needed from beginning to end. He and his project manager, Ann (also amazing) came out to the house to do an assessment and the work was immediately scheduled. The set up and clean up crew were professional, efficient and notified me when they were in and out of the house when I was not there. A testing company came in after the work to test the air quality and give me proof of remediation since I was going to sell the house. The testing company raved about SRH and of course we passed! My highest recommendation goes to SRH! TG read more

Steve (SRH Restoration) & his team are awesome! Very professional in how diligently they packed our belongings, extremely communicative and dealt with our insurance company expeditiously and patiently. I wholeheartedly recommend SRH restoration for any of your needs. read more

SRH saved my sanity. My water heater burst and flooded part of my home 10 days before Christmas. The SRH crew came in and started cleanup as soon as they were called. They were fast, efficient and very courteous. They knew exactly what to do and went to work immediately. Within hours they had carpet pulled up and fans and dehumidifiers running. But the best of this disaster was Ann Hustead. She walked in and worked miracles. She even coordinated with the contractors. I am so impressed with this company and their employees that I plan to have them come back and do more work in my home. Judith Shull San Leandro, California read more

I cannot say enough good things about SRH and Henry's team--Patti, Violet, everybody, thank you guys soooo much! I had a fire in my home and had to hire a restoration company to help me move as well as clean my things and my home. I say 'help me', but they did it ALL!! I was very stressed after the fire... moving, insurance headaches, a temporary living situation all made life instantly more challenging. Not knowing who to call, I interviewed 2 restoration agencies, and SRH won hands down, for their quick response, professional demeanor, willingness to help, flexible/positive attitude and their capacity to be human. This will sound strange, but now that I'm at the end of it, I can say that dealing with SRH was my favorite part of the whole process. I always knew that Henry/Patti/Violet would pick up the phone or call me right back if I needed anything. They were extremely responsive to my changing needs, whether it was to come back an additional day, or change the schedule to accommodate mine, they were always cheerful and incredibly professional. They were very understanding when the insurance check to pay them was sloooowwww to arrive. Working with SRH has been nothing short of the best customer service I have experienced lately, across the board. They took wonderful care of my belongings--and how many moving companies can you say that about---were respectful of my neighbors (in terms of parking, being in their way, etc), they worked incredibly hard(!) on my behalf, and to top it off were warm and lovely people--- just the sort you would want to deal with when going through a stressful time in your life. They were careful to ask for my input along the way re care or placement of my things, they were meticulous with their inventory, They were prompt with any paperwork I needed or with phone calls to adjusters, I found them to be very well organized. They extended themselves to help me with things that were not in their job description(replacing batteries in chirping smoke detectors, helping me with my fridge, delivering things to my temporary home, from time to time trying to cheer me up, and my favorite...digging an individual item out of storage to measure it for me so I didn't have to drive to the warehouse!) I had their full attention during any conversation, they worked with me to creatively solve problems, they juggled everything with ease and made every transaction as easy as possible for me. Henry has put together an amazing team that is more than the sum of its parts. Yes, they are paid for their service, but it is the extra things they do and the pride they take in themselves and their job that makes them such a pleasure to deal with. I would not hesitate to recommend them to anyone who needs their services, and while I hope to not need them myself anytime soon, if I ever do, they will be the first people I call. You guys are remarkable. Thank you so much, I am a grateful and very satisfied customer. (As for that other 1-star lady, SRH doesn't even do repairs, so I don't know what she is talking about...just FYI) read more

My home survived the Napa fires, but it was full of smoke and without power for 2 weeks. As soon as I had power restored, Steve and his wonderful crew (of about a dozen people) immediately went to work. They spent an entire week hand cleaning everything from floor to ceiling inside my home (and every item in every drawer) as well a power washing everything outside (roof, hardscape, shrubbery). They did a thorough and careful job (I have many fragile objects) and there was a designated person for the inside as well as the outside crew, so I could communicate with one person if needed. SRH does excellent work and I would use them again in a heartbeat (but hope I don't have to, of course) read more

I am totally amazed at all of our furniture! SRH gave me constant updates on how my furniture was doing. They got all the smoke smell out. Our fire filled our home with smoke and we thought our furniture was done for. It was returned looking better than before the fire. I am so grateful I found them. Even our white furniture was perfect. Thanks guys for bringing some of our home back to life for us!!! read more

in the middle of a small problem that snowballed into a huge problem, SRH came in with a professional and efficient crew, moved all of our things large and small and stored them. when it was time to bring everything back in, they did it quickly and with such precision, i am amazed. i can't recommend them enough. read more