t wasn't a great day when my tenant called and said there was a smell coming from under the house…read more We went over and looked. We had three inches of sewer water standing in the crawl space. It was a broken pipe. I called three companies for estimates. One estimator wanted me to lowball the estimate for number of square feet of floor space in the house for a better price. The other gave a low ball bid, but wanted 50% of the bid price up front at signing, which is illegal. And then ServPro came through with a upfront estimate that met our needs. They did the job quickly , professionally, and took excellent care of the tenant. However, as with any job , Murphy's Law can always put a glitch in the process. Servpro recognized the problem and solved it to our satisfaction. After building two houses, I know bad things can happen. I also know it's the way the contractor resolves the problem that separates a good contractor from a bad contractor. I would highly recommend Servpro to anyone that was interested in having work done. One of the nice things that we experienced is the foreman, Angel, was always available by phone. We must have had over 40 conversations over the course of 3 weeks. I doubt his phone rang more than once before he picked up on the majority of those conversations. When your home is literally floating in S**T, it really feels good to have someone that can help, that is professional, that is always available for reassurance. It's worth your time to get a quote from ServPro of San Leandro.

Do not use them! We had standing water in our condo for 24 hours and all they did was run some…read moreblowers and dehumidifiers for nearly two weeks. They did not remove a single baseboard to check for mold. We now have to go with a different company to do the remediation correctly. On the first day with the new company, they found mold immediately and will move quickly to demo and rebuild. Jose, the manager of San Leandro, did not call us back after leaving three voicemails spread out throughout the 2 weeks. That is super unprofessional! He is supposed to be leading a team to be on the same page for client satisfaction, but instead I am just left frustrated and feeling like it's a shit show. Thanks for nothing Jose!

When there are in need of house repair / service, here is my go to handyman list:…read more My father SERVPRO Myself Obviously no one can do better job than my father. SERVPRO is second after him. And I cannot come up the fourth on my list. Bottomline I recommend it

The good Brian is a nice and good guy…read more Fair pricing. The bad Overall poor quality work. They use low quality materials. Very sloppy uneven cuts. make incorrect measurements. Workers left huge messes and covered it up hoping I wouldn't see it. We were given so many false promises about deadlines we lost trust quickly There is no quality control and the project manager assumes things were done correctly when they weren't so you have to end up being your own project manager, and keep track of things and micromanage.

First Call Restoration fixed the damage to my house after a car rammed into it(!). Vahid was…read moreresponsive by phone and text, and was able to quickly schedule Cesar to do the work. Cesar worked efficiently, completing the work in 3 solid days, which was much faster than I had expected. His work was careful and meticulous, and he did an excellent job of restoring the house to its former state. We also appreciated the minimal impact of the work on us and on the room being repaired; there was very little to pack and move, and no dust on the furniture left in place. Cesar was neat, quiet, and unobtrusive, and cleaned up the work site at the end of each day. We hope we'll never need such repairs again, but if we do, we would want Cesar to do the work!

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

Recently I had a plumbing problem which caused a partial flood of sewage water in my a floor of my…read morean inlaw unit of my house. When figuring out restoration companies and filing an insurance claim, I went on Yelp Quotes to figure out who could respond as quickly as possible. Many of the companies said they didn't have anyone available, and 1-800 WATER DAMAGE was out of the first to respond. I didn't know 1-800 WATER DAMAGE are franchises of a larger company, but so far I had a good first impression. They sent one of their Project Managers Angel Torres to do an assessment. He came when he said would, was very friendly and explained things in a clear manner. After they sent a quote, I felt comfortable proceeding with them. Before an insurance adjuster could do their assessment, Angel came before to setup high grade dehumidifiers and air filters and do a hard surface cleaning. Angel also offered to be around with when the insurance adjuster came in case there were any questions he could help offer, I don't know if that's a common practice but Angel seemed sincere. Angel was very thorough in documenting/phographing every part of the process. He also offered to talk and explain things with my tenant, which I know helped put my tenant's mind at ease, most times the vendor doesn't bother talking to the tenants and leaves that to the owner/landlord to do, so my impression is that was above and beyond. Angel estimated the job would take 4-7 business days, I think his team did it in 5. While I'm sure they probably deal with bigger scale jobs than mine, Angel and his team were very responsive to my needs and my tenant's needs. Very good experience, although I really hope I don't have to need their services again.. at least for a long long while.

ANGEL TORRES is the best!!! :)…read more Angel came over to my home and went straight to work. Without hesistation and/or complaint he professionally went under my home's crawl space in his hazmat suit and equipment and in a few minutes located where my water leak was coming from and the extent of my water damage underneath my house. He did everything with no mess and also hooked me up with a great plumber/pipe repair guy who also did a great professional job at a good/decent/reasonable price...GREAT WORK...I would recommend to everyone!

As a fellow small business owner, I cannot highly recommend Patrick and his team enough. Patrick is…read morea true Godsend and indeed an answer to prayer. We had a mold issue downstairs in a storage area in our basement. This basement area is adjacent to a renter's bedroom, so yeah, big problem! We initially tried to deal with the problem by scrubbing ourselves but my wife got sick while attempting to do so (KIDS...DON'T TRY THIS AT HOME!) Patrick to the rescue. I was able to quickly get an appointment and he was able to quickly assess the problem. His team of John and another gentleman WORKED THEIR BUTTS OFF!!!! They basically had to sand all the mold that had accumulated on the wood...I heard dual sanders going on downstairs for hours on end. THEY WORKED SOOOOOO HARD! They came by on October 1st during the heat wave when it reached 103 degrees outside. They worked from about 10 am to 4 pm to completely remediate our mold situation. When they knocked on our door at about 1 pm, they were dripping in sweat. By 430 pm or so it was done. Patrick was nice enough to leave his air scrubber for three days to completely purify the air. Patrick is an amazing businessman because he is an amazing PERSON. This guy's life is driven with PURPOSE & PASSION. Do you guys remember the Ultimate Warrior from WWE? Patrick is the ULTIMATE MOLD WARRIOR! We are thankful to God for allowing us to meet and find Patrick. His estimate was also significantly cheaper than the other 3 quotes we got and I can guarantee that the work is better just based on what I saw. The end result is our basement is free and clear of mold and I can rest easy knowing my renter's respiratory system is not compromised. THANK YOU PATRICK! I will recommend you to all my friends!

This place is the best. Customer service was great. Came soon after giving them a call did the…read moretesting and gave me an estimate. After I agreed to the work that had to be done came and did the job. So glad I called this place. I had called somewhere first and felt like I was being told lies. The estimate they gave me was 3 times what the mold warriors gave me. I felt like the mold warriors could be trusted and honest. He explained everything that was going to be done. I was very satisfied with the work. Patrick is a great guy and honest.

Ken Shearrer and Brent rock! I've used this company for 10 years, and they turn disasters into…read moreblessings! I just showed Ken the problem and he brought in everything and everyone necessary to mitigate my client's water damage (and mold) and get the home sold. For a price that we were delighted with. As a real estate broker I LOVE that they just take over and fix it! Best service, value, everything!

I have a friend whose house was flooded over the holidays, and he couldn't say enough good things…read moreabout Brant and his team. This particular friend also happens to run a property and casualty insurance firm and uses Brant for all of his clients as well. Very high praise.

Great customer service. Eric was so helpful and actually told us how to handle our issue without…read moretheir service. To me that really shows their integrity, and I would definitely recommend them and want to work with them for future projects.

The team at Steadfast Construction is Top Notch... very fast communication, willing to hear my…read moreconcerns out, and implemented a smooth and efficient repair on our Sheetrock water damage. Chris (Tech) came out and was professional, kept the area clean, left it clean. he did an amazing job on the job itself and was very proficient and just a solid worker. I highly recommend them to anyone. I met them originally when they did work on my dad's condo for similar water damage due to rodents cutting into the water lines. they did an awesome job there too and kept it going with my job at my rental in Dublin. They were reasonable in cost and stellar in work. Thank you so much Team... you are amazing... THANK YOU CHRIS !!!

Sink overflowed, bathroom flooded. Mahan (owner) answered my phone call. I've done the initial…read moremopping, he came out the next day, He explained what would be done and gave an estimate which was acceptable. He scheduled the drying and the restoration work which started the next day. Skilled and very polite and accommodating workers did all work. It was rewarding to see how well they operated. Mahan was able to accommodate some of our own scheduling constraints and on the 10th day the last piece of masking tape was pulled, all furniture back in place and a very nice new floor in the bathroom. I mean, we were PLEASED!

Highly satisfied with their service and rate. They came out to fix our master bath leak that had…read moredamaged the ceiling of our living room downstairs. They also took care of our garbage disposal leak that happened at the same time they were there to fix the master bath leak. Their team is very professional and fixed our issue quickly. I was so impressed by how clean they worked and how fast they were able to patch up and paint and make our ceiling look brand new. I will definitely be calling them again! Highly recommend First Call Restoration, knowledge, professionalism and competitive rates!