I purchased a used motorcycle and the experience was going smoothly until the final details . My…read moresalesperson David was helpful and easy to work with .This dealer adds on an unreasonable amount of service and admin fees to a sale and the finance manager was condescending ,abrupt, and dismissive. I made a point of requesting a paper title be issued to me. After a period of not receiving a title I called the finance guy. He did not remember me and said he didn't know if a paper title was applied for and basically hung up on me.The fact that they charge so much for admin and they botched a simple title transfer is the epitome of incompetence . This wasted a considerable amount of my time.

Alas, after posting a great review - I was ghosted, and NEVER got the part. I finally just, weeks…read morelater, found it on Ebay. So, we kinda went to a great review to, well, MEH. And no, I don't recommend your shop anymore, as, well, buying a sprocket and chain for a bike you sell should be STANDARD, and while my first two days of looking with your help seemed positive, you just ghosted me day three, and then months later thanked me for my review. So the update is, sadly......If you need even the simplest Royal Enfield Part, GO ELSEWHERE.

I bought a used 2019 Ducati Monster 797 from Ducati Orlando / RiderMarket and specifically asked…read morethe salesman once and called service twice, whether the bike had been serviced, whether the major scheduled services including the valve/Desmo service had been done. I was told all three times that service had checked it out and that everything was good to go. There were problems as soon as I got the bike home, an independent mechanic diagnosed a clogged rear fuel injector. The injector had to be removed, ultrasonically cleaned, tested, and reinstalled to fix the unaddressed problem the bike had prior. I found a public review from 2 months before my purchase of the same bike having immediate fuel-related problems during a prior sale before it was returned (Howie). I then bought the bike two months later and experienced the same unfixed fuel-related defect. In the intervening 2 months between the failed sale and the sale to me, the issue was unaddressed but sold as "good to go". When I later pushed for records, the dealership sent a single repair order from almost a year earlier, but it did not list the valve / Desmo service I had specifically asked about before purchase. I also found that the dash service indicators for the desmo service and the oil had been reset on the date of the RO, but the dealership did not provide matching documentation showing that the actual valse service had been performed. I did not expect the bike to be perfect, but I expected much more than this. This bike was represented as serviced and ready to ride, while the records and timeline raise serious questions about whether that was true. I liked David and the sales people and have no complaints there, but there is a serious issue here. I expected a higher standard from an authorized Ducati dealer.

From the owner: At Ducati Orlando, our passion for motorcycles goes beyond just selling bikes – it's about creating…read morea community. What sets us apart is our deep-rooted love for the Ducati brand, combined with a customer-first approach that ensures every rider feels like part of the family. Our team is made up of enthusiasts who live and breathe Ducati, and we take pride in providing personalized service that helps riders find the perfect bike for their lifestyle. Whether you're new to the brand or a seasoned rider, you'll find a welcoming, knowledgeable staff and a one-of-a-kind experience at Ducati Orlando.

very cool and nice guy I've come into the shop on multiple occasions and is my go to guy. Great…read moreprices work is done right and done quick

Great service at a reasonable price. Would recommend to…read moreanyone looking for small shop atmosphere that has fair prices

Knowledgeable and helpful with all of my questions. Appreciative of all of their options for the…read morefamily.

Repeat customer, ready to buy a new ski, just needed a trade-in range. Spent a week sending photos,…read moreVIN, and following up, only to be told they won't give any numbers unless I drive 45 minutes in person. Total waste of time. I've purchased here before, so I reached out again to trade in my current jet ski for a new GP SVHO. I made it clear from the start that I was not asking for a final offer or exact pricing--just a ballpark trade-in range to see if the deal made sense before making the trip in. Sidney asked for photos, VIN, and videos, and told me he'd get back to me in a few minutes. I sent everything right away. Then...nothing. I followed up for days. Each time I was told they were "checking" or "working on it." After a week of back-and-forth, I was finally told they don't give any figures over text or email and that I'd have to come in person. If that policy had been stated upfront, I wouldn't have wasted a week providing everything they requested and waiting for an answer that was never going to come. This place could fix a lot by simply being upfront and transparent.

Very friendly staff. Needed my breaks changed. Called ahead and they said it would take 1 1/2…read morehours labor. I had already checked other bike shops which quoted me 30 min so I found this wierd. I took the bike nonetheless and waited for the bike. It did only take 30min. I was charged an hour of labor. Again not sure why. If you go ask for a tour of shop. They have some really cool bikes in there.

Best shop in town, the only place i will bring my bike to…read more The only shop i trust to do work to my bike. once your there speak to keith he will be more then happy to help you out with all your needs.

This place is fantastic. The staff are incredibly friendly, helpful, and easy to work with. I had a…read morenon-routine issue with my bike, and they went above and beyond by fixing it at no charge. Their prices are great, and the team is very approachable. This is my go-to shop for everything related to my scooter.

Bought a semi new scooter, less than 500 miles. Still no…read moretaillights or signs of concern from Wild Hogs

Went to a supplier party during our MRO conference and had a blast! They rented out the whole…read morevenue, had food, several bars, a stage with a band, cigar rolling station, tshirt screen printing, Photo Booth, and a motorcycle show at the end. Such a great use of ask the space, indoor and out!

They take care of you even when you act like a baby and complain. I called today and acted like a…read morecomplete jackass. I was frustrated. I wanted my baby picked up. She's broken down at work. Curly and his team were professional. They listened to my whining. I took a breath, calmed down and they took care of me.

I've had my two bikes serviced by Cycle One several times. Ernie is a nice guy and seems to know…read morewhat he's doing. If you take your bike in, be sure that he is the one working on it. It's been a few years, but one of his techs that worked on my Valkyrie released the bike to me with no gear oil in the rear pumpkin, and as a result I had gear shavings all over the place when I went to change that oil again. Completely unacceptable, especially for an older bike that's hard to get parts for. Due to this one experience, I can't recommend Cycle One.

They provide good service and have good staff that is knowledgeable about all things on two wheels…read more In addition to regular maintenance, I had some repair work done and it was handled very well. The only reason that they're not 5 star is the high price.

Hands down the most reliable and competent motorcycle service I've ever had. I've taken three…read moreseparate bikes to them over the past four years: an R3, an R6, and now my Fireblade. They are extremely knowledgeable and passionate about their work.

If you're looking for a motorcycle mechanic shop that values honesty, professionalism, and top-tier…read morecustomer service. This shop goes above and beyond to ensure that every rider gets the best possible care for their bike. Whether it's routine maintenance or complex repairs, these guys know motorcycles inside and out. They work efficiently without cutting corners, ensuring your bike is not only roadworthy but performing at its best.