I rarely leave negative reviews, but this experience absolutely warrants it…read more From start to finish, the customer service was shockingly poor. Communication was slow, unhelpful, and at times completely dismissive. When issues came up, there was no sense of urgency or accountability--just canned responses and zero follow-through. Everything feels like a re-trade with them. Pet friendly? How about $2000 pet fee. The property itself was equally disappointing. The home was not clean upon arrival--something you would never expect from a company branding itself as "luxury." Basic standards were missed, and it felt like no one had properly inspected the home before our stay. After this experience, I took a closer look at other reviews, and honestly, I'm not surprised by the number of 1-star ratings. What is surprising is the volume of 5-star reviews, which don't align at all with what we experienced. It raises real questions about consistency--and whether those reviews reflect typical guest experiences. There are far better, more professional operators in Austin who actually deliver what they promise. This was not one of them. Would not stay again, and would strongly caution others before booking.

Terrible experience at 3605 Robbins Road. I rented a house on the lake, $4,000 for three nights…read moreover Fathers Day weekend. Not sure where to start. The service is terrible, after I booked I asked about the boat dock. They said the boat dock was not available to tie a boat to and asked if I wanted to cancel as an alternative with no refund (no idea why I would cancel with no refund). The house smelled absolutely horrible when we walked in, thermostats were at 88. The floor was disgusting, grimy, spiderwebs all over the stairs. The patio outside the back door was covered in spiderwebs, leaves and junk, like nobody had been on the patio in months. There was mold all over the chairs, completely unusable. The upstairs dock on the lake had construction material, lumber, saws, scaffolding covering the patio. The chairs (no cushions) stacked in the corner. I emailed asking if they could clean this off so we could use and they responded it was under construction (no apology or other concession, basically saying tough luck). The grill ignition did not work, I was able to rig it by pulling out the grades to make it work. The main photo of the listing had a trampoline float tied to the dock, that was not available during our stay. The house was nothing like the photos, was in terrible shape and Walker was extremely rude with me on basic questions about the house. This place is stealing from their guests because without the backstop of Airbnb, the guest has no options for refunds or repercussion of stealing from the customer. I will never rent from this place again.

We worked with JC Adams to purchase our first home and had a wonderful experience from start to…read morefinish. As first-time buyers, my husband and I went into this process cautiously, not knowing what to expect. JC made the entire process feel manageable and even enjoyable. He is friendly, knowledgeable, and always took the time to explain things clearly so we felt confident in every decision. JC was extremely responsive and kept us informed every step of the way, which gave us so much peace of mind during what can be a stressful process. JC is thoughtful and professional, he truly had our best interests at heart and went above and beyond to make sure everything went smoothly. He had our backs and really helped us thoroughly examine every home option we considered. We're so grateful for his support and would highly recommend JC to anyone looking to buy or sell a home!

Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

Guest Spaces has been taking advantage of customers during the COVID19 pandemic -- They charged me…read morefor a "Guest Space" that I was unable to use because of the outbreak, not because of choice. Although it was made law that we could not travel, they still charged me $600 for nothing. If I could give this company a negative rating, I would. I understand they are a small company; however, they are still making money off of hundreds of people es expressed in an email I received from their "Concierge Team." This should be illegal as I did not want to cancel, I was forced to due to the circumstances. All of their customers should get their money back if they were impacted by COVID19. As a small business, they can apply for money from the U.S. government. I have no recourse as an individual.

***AVOID AT ALL COSTS***…read more Guestspaces is a shady slumlord style property manager. We booked one of their rentals several months ago in advance for the upcoming Formula One race in October and now, months later and after most places are fully booked up and prices have skyrocketed, they canceled our reservation. They are no doubt going to re-list the property for a higher rate as it's clear in reading other reviews, they're no stranger to price gouging. We will be appealing with Airbnb no doubt - just unfortunate as now there are extremely limited options available and everything has gone up immensely in price. Steer clear of dealing with this company at all costs - they will leave you high and dry whenever it is convenient for them. Thanks for ruining our Austin F1 trip, price gouger. *** also worth noting, the positive reviews here seem to be from people who's properties they manage - in other words, those who would benefit from their crooked practice of price gouging*** check it for yourself!

As first timers, we went into the home buying process with little knowledge and no experience. But…read morewhat we lacked, Beth more than made up for. Her experience, knowledge, strategic thought process, and tenacity made our journey of buying a home a very positive one, despite being in the most competitive market in the country. When we first spoke to Beth about our goals for a home purchase, we felt heard and understood. Beth is easy to talk to, grounded, and personable. Her intelligence and ability to thoughtfully approach challenges reassured us. This gave us full confidence that she was willing and able to fight for us- and that she did! Beth's work ethic is immediately apparent. She was always quick to respond, available to show us homes on very short notice any day of the week, and worked around our schedule. She worked early mornings and late nights to submit timely offers. Beth brought us creative solutions when we got discouraged with our ability to compete for the homes we wanted. Beth was consistent, encouraging, and truly mentored us from start to finish. She used her connections and relationships to put our best food forward on offers. We could not recommend her more highly and can't wait to work with her again.

It's hard to find the right property-especially if you don't know the area. Compass was very…read morehelpful and supportive in the process. My wife was doing all the heavy lifting and we ended up with a really great property that suited all our needs and desires. It wasn't easy to figure out what those were but the help we got really enabled us to learn the local real estate market and where and how to get to our goals.

Just moved to Austin from Seattle WA and my family and I needed to stay in temporary housing till…read morewe find a house. My husband was given a referral to call Residology to furnish our apartment and after our 5 day road trip from Seattle with two teenagers and a hamster we couldn't have had a better welcoming. I loved the way they decorated our apartment. Felt like home immediately. They provided everything we would need and told us all we had to do upon arrival was but groceries.

I used Residology for temporary housing during my stay in Austin. The place felt like a home away…read morefrom home. I was able to settle in immediately in my furnished apartment! What's even better is that they promote eco friendly living. Would definitely recommend if you need corporate housing, relocation housing or just seasonal/vacation housing!

EIEIO Farms, though located in Wimberley, distributes into the larger foodie community of Austin…read morevia the Mueller Farmer's Market, Wheatsville, etc.--as well as with delivery through Greenling. More unique than other farms, this farm also launched its own product line of condiments and the like--local mayonnaise? Too cool. Their cilantro pecan pesto boasts a nutty, yet smooth flavor--less pungent than most jarred stuff, far too heavy on the garlic flavor, in my opinion. This green goop, crafted from local goods, would make a great addition to practically any dish. And what "thoughtful" and "moralistic" eater, generally enjoying grub of the vegetal varietal, would not partake in a CSA (community-supported agriculture) box, what with its local feel and feel good appeal? EIEIO is organic. What a great bonus.

This is a great little farm with happy chickens free range (not caged or cooped up), amazing…read morecondiments, and the cutest, most fun proprietor I've ever met! The mayonnaise is a staple at my house and is so good I sometimes use it solo as chip dip :) Whoever wrote the bad review about the eggs is lying; I have to get to market at straight up opening time in order to get eggs, as Kathleen is sold out of her delicious eggs within the first hour. The pesto is divine and also solo chip-dip worthy....just wish the honey mustard would make a comeback...that stuff was the best!

The staff is very friendly, and the property is amazing. The price is above fair…read more The application process was complicated and the fees were high. Many of my questions about things like electricity, water, trash, and cable were met with "Ask, Google". Overall, the experience was cumbersome, but the final result is good.

If there was a 0 star option I would put that…read more Poor communication every time you call it's an automated system and when you leave messages they take forever to contact you back. Properties are covered in disguise look good once you walk but move in and settle find out the problems Poor sealant, Poor flooring , not cut right , not glued , not leveled out can step on certain spots and feel it goes down , poor installation, poor design traps heat inside of properties , due to design ac will not go below 74 what so ever . Accu temp air conditioning and heat maintenance came by and even told property management in front of me what the problems are and also they been at the property multiple times with past tenants that had same Problems !! Not good property company at all

Celebrated my girlfriend's birthday with a spa day at the Hyatt Lost Pines Spa. We purchased the…read morespa pass with a treatment option from ResortPass well in advance. We were able to choose from organic massage or an organic facial for our treatment, and both opted for facials. The good: - Stunning property - serene, peaceful, and beautiful. - Spa offers several wonderful amenities (sauna, steam room, hot tub, pools, showers, and more). We thoroughly enjoyed each of these features and spent 3-4 hours total just relaxing and enjoying our time. - I appreciated that they had interesting and unique touches such as the adult coloring books in the relaxation lounge. What could've been better: - The facial service was very basic and frankly mediocre. For the amount we paid, I expected more of a facial massage and extraction. This was disappointing. - We were to receive a complimentary glass of wine each with our booking. No one offered this to us; I had to hunt down a staff member and request it. - For a five star spa, they should offer more than one hair dryer for all guests to use, and better beverage options in the relaxation room. We had one tea choice, that was it. Good experience but with some improvements could be great.

We had such a great experience with this venue for our wedding and are really happy with our…read morechoice. From the beginning, the team was very responsive to questions and open to feedback, which made the planning process feel much easier. On the wedding day, everything ran smoothly, and they helped create a fun, seamless atmosphere so we could actually enjoy the day. One of the highlights for us was being able to use a more unconventional ceremony site on the property; they were very accommodating and made it come together exactly how we envisioned. Our guests also had a great time with the amenities, cocktail hour space, and reception space. The food was fantastic, and the bar service was equally impressive. We also appreciated that we could customize our experience without feeling overwhelmed by too many decisions. We also loved the staff of the hotel. They were so helpful, even with small things like moving our wedding decor around. The amenities are really awesome too, our guests loved it and want to come back in the future. There is truly something for any type of person here. It is on the pricier side, but for us, it was absolutely worth it. We would definitely recommend this venue.

Very unorganized...after playing phone/email tag with them, they sent a very young guy out to view…read moreour house. He spoke big, but not very professional. Then almost two months later the owner called and spoke as if this was the first time they had returned our call . Said he needed to schedule an appointment to view the house and I needed to look over their paperwork (had already had this exact same conversations with the first guy). Unlike the previous reviewer, I'm taking care of this months in advance of ACL and still had the same experience. I let the owner know that I felt like the first 2 hours of my time, with the first guy, was a waste of my work day. I believe they have potential after they get organized and humbled.

Maybe I just had a bad experience because it was close to SXSW and they didn't want my business but…read morethese people were pretty awful. I called, emailed, called, emailed and called again many, many times in an attempt to get our house listed with them for SXSW. I submitted pictures, as requested, and was told repeatedly that someone would get back to me soon. I asked if they were too busy to take any more submissions and said I was happy to choose another company if so, but they assured me that they were not too busy. In the end I never got past the front dest guy, who was apologetic but continued to be unable to get anyone to call me back. I wasted hours on these people. That is no way to run a business.