My IPhone 11 went out on me a few days ago. It sounds dramatic, but my entire life was on that…read morephone. My alarm to get up in the mornings, pictures and videos, voice recordings, voicemails... Literally everything. Irreplaceable things. I'm very sentimental and hold on to just about every thing. My husband took my phone to Apple at Coolsprings Galleria and they told him that the motherboard was fried and unfortunately nothing could be saved. I had my meltdown, of course, and accepted that I would have to get a new phone without all of my data. The next day I bought a new phone. I purchased an iPhone because one of my closest friends convinced me that I would want it in case my data had actually transferred to my iCloud. I got home and checked. It had not. I spoke with another close friend and she recommended Cell Phone Genie Inc. in Franklin. She's used them many times and they have always been able to help her. As a last ditch effort, my husband and I made the drive to Franklin today. Omar walked me through what it could be and said he needed a few hours. I got EVERYTHING back. To say that I am happy is an understatement. I did not have high hopes. Highly recommend them to ANYONE. Thanks for sticking through and reading!

Super fast work. Easy in easy out. Replaced an iPad screen $125. No idea if that's a good deal but…read morethey were fast and professional. If somethings broke maybe try these guys! Tell them Blu sent you. They have no idea who I am!

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

Thanks to Greg for being so kind and helpful on my Hard Drive failure. Even though this store does…read morenot specialize in Clean Rooms to fix data, he was very knowledgeable and helpful to point me in the next step. Will be back next time!

Incredibly rude and condescending. Told me that ATT store…read moresent me to them to get me out of their store. Told me that they were not asurion, that if I would like to do business with Asurion that they were located somewhere on 11th Ave downtown. As I was leaving, due to frustration and attitude, they were incredulous as to my leaving. That they were ready and willing to help me. What kind of buffoonery is this? Some kind of old school boy club that has no place in my life.

This should probably be a totally new review and not just an update! Lifeline is TRULY my…read moreelectronic lifeline! Travis and the crew are AMAZING! My iPhone and the toilet had a battle and it was Toilet-1 and iPhone-0! The phone spend 24 hours of time-out in a bag of rice to no avail. I was totally prepared to buy another phone when I thought about giving Lifeline a call. After talking with Travis, we decided to give it a try---he would know within a couple of hours with the phone if he could save it or not. And if, even after spending all of that time on it, he could not get it working, there would be no charge. How can you argue with that? Since I had an appointment with the Apple place set up already, I hoped to know the verdict before I had to put out $300-500 for a new phone. Travis kept me informed throughout the day and was I overjoyed when he told me that it was working! He had to replace the screen and one of the cameras (not the selfie one but the "facing away" one) and the bill came to $180 and change! YES! You read that correctly!!! $180 and NOT $500!!! Plus, when I turned on my phone EVERYTHING was still there...EVERYTHING!!! Folks, these folks are the BEST...no doubt about it. Check with them FIRST and you won't be sorry. Friendly, courteous, efficient, skilled, professional, and so reasonably priced! What more could you ask for!!

I was lucky that searching for my iPad repair, I came across LifeLine Repairs. It's not easy to…read morespot from the street this busyness, but thanks to Yelp and online search engines I located that is close to my home and have good reviews. Ron, who is the store Manager, is very customer friendly and my iPad was repaired in time and looks like a new one. Comparing to other places, especially to Apple Store, pricing is a very reasonable and definitely is a good value. Overall, it was a great positive experience.

Terrible customer service. Needed help setting up a new phone but they didn't even help me set up…read morethe phone properly. I had lost all my previous texts and photos originally. I had to make a separate trip to the Apple Store to have them fix it properly. The employees seemed annoyed at every question and it felt like I was being rushed out of the store.

If you visit the Green Hills VZN store, do so with caution. "Freddy" offered me an $1,100 trade in…read morecredit for my phone, yet my monthly bill was going to increase by $35/month. He represented that the phone I picked was in stock, then after taking my payment revealed the phone would be delivered more than 2 weeks later. Then, he and his manager told me the order couldn't be cancelled. I called VZN and easily cancelled the order. I bought the exact same phone from Apple and it was delivered within a couple of hours. Draw your own conclusion. Seemed dishonest so I won't be visiting the Green Hills VZN store again. I've told 5 people already about my experience and plan to tell more. This type of experience is costly to a brand's reputation.

They didn't have the new phone in stock last week so I paid on site to get it delivered in-store…read morethis week. I finally had time today and drive 30 minutes to pick up, but store is closed without notice or reason during normal business hours. Have waited over 10 minutes now but giving up on someone coming. Now I have to wait another week to come get my new phone, while they've already taken my money.

The lack of paper documentation which establishes some kind of paper trail for what happened,…read moreincluding expectations and contract, and what a future bill looks like numbers wise is an absurdity beyond absurdities. This is basic business. This is how you treat people. Not having a papertrail is always a disservice to the customer when they have questions or want something changed. It's inevitably their word and their interpretation of facts which rule the day. I got insurance that 1) I had no desire for and 2) wasn't told how much it would cost 3) didn't know I was getting. In fact, I don't remember signing up for insurance, I remember signing the other dotted line. And the context of the conversation with the agent would have further indicated that. It will be about "so an so" and "so and so" is not how people do business. Because I will pay you "thus and such" and "thus and such." Without actual numbers for a mobile contract which you will have for a year or more, you don't have anything approaching a solid and concrete understanding of your budget. You are a multi-national company that does international business and you can't change a bill an pro-rate it??? Instead, you take my money and pay it back on another bill??? That's an equal absurdity. What an utter crock. That's called stealing from the customer. That's you taking my money for a month and not paying me interest. I'm paying AT & T $100 bucks a month and AT & T can't afford .10 to give you documentation proves their total lack of concern for their customer. Their mission statement is a hollow absurdity on this question. Clear, comprehensive documentation which speaks to both rights and responsibilities (the aspects of a contract) is how business is done with customers in modern day America. This is like when they quit sending paper billing completely, for no reason what-so-ever and called it my families fault. My experience with AT & T has been a Kafka-esque nightmare--as if they took instructions from Kafka himself. I'm going to do my best to avoid them with ever fiber and particle of my being.

very bad customer service, i repair my phone and they removed my original parts from phone and…read moreinstalled aftermarket parts. when i call them they didnt answer,

From the owner: All repairs started at $19.99…read more Repair time is the quickest in time 15 minutes maximum All phones on sale 50% off on all accessories Installment program is available With $0 down payment

This was the absolute easiest experience. Sammy (the most helpful Apple associate ever) made this…read moreexperience easy, fast, and enjoyable. She quickly diagnosed our problem and prescribed the solution. Sammy has ensured our future as an Apple household. She's worth her weight in gold!

My preferred Apple Store in the greater Nashville area! Have always had smooth visits the last…read moreseveral years of being on the Apple Upgrade program.

Stopped in for a Nest App problem. The genius walked through several steps to fix the issue however…read moreit was beyond Apple control. While there I had the opportunity to try the new Vision Pro. The Genius walked me through the Apps and it was vry cool. I was almost there but couldn't get over the price. Great selection of toys.

Sadly I need to replace my earbuds and my Apple Care is not what it is cracked up to be :-/…read moreJennifer is helping me and she ran a diatonic test on my earbuds and according to the Apple suggest that I send the buds back to them and they will send me another pair. I should be able to swap out the earbuds case and be on my merry way. But this is not what I expected. My other option was to purchase another pair of earbuds and then return them and get a refund when I get my original ones back. Well Jennifer must have checked with someone because after a brief time sitting by myself she came back and said that they will exchange my earbuds. I'm not sure if Jennifer knew what she was doing. ( maybe new associate )

They were very helpful to us. Although our issue could not be resolved by them directly, they were…read moreable to guide us to the right steps to fixing the problem. Very kind, patient, and straightforward with us. :)

Incompetent store staff and the worst customer service I have ever encountered . Great phone…read moreservice untill you need the customer service help then it's the worst.