This kid was amazingly fast and knew what the problem was with my Android. I used an LA company and…read morethey messed it up, took my money. This kid fixed their mistake and I am blessed to have found him. Best place in Nashville TN.

From the owner: Store offering cell phones and accessories, plus services like repairs and activations…read more -provide .Simple Mobile .Ultra Mobile .AT&T Prepaid .Verizon Prepaid Much more.

I took my broken iPhone 6 to UBreakIFix (nice guys who weren't able to fix it and said 'it's the…read moremotherboard.'). I later learned that UBreakIFix is owned by Apple and it makes $ on billing insurance for repairs. Apple does not authorize repairs/replacements of Motherboards because it wants people to buy new iPhones. An informed tech guy later told me I should have brought my broken phone here, to Universal Wireless, because the repair guys here are talented and can replace Motherboards a lot cheaper than the cost of a new phone. Gave 4 stars due to trusted recommendation but haven't yet tried it myself. Worth going here for cell phone repairs.

Do not come here. I bought a $14 'Good Charger' for an iPhone 6s and two days later the charger…read morestopped working and the port that connects to the phone broke and got stuck in my phone. When I came back to get a refund the same employee said he could not do anything because the cheap charger he sold me broke. I do not recommend. If I could give 0 Stars I would.

Fixed my mother's cracked phone screen quick and efficient! I will be back for other needs!read more

From the owner: We have Been repairing electronics since 2011read more

Thanks to Greg for being so kind and helpful on my Hard Drive failure. Even though this store does…read morenot specialize in Clean Rooms to fix data, he was very knowledgeable and helpful to point me in the next step. Will be back next time!

Great customer service. Very friendly and professional. My phone is fixed and works great!!!read more

I started the year off with great savings today! I was able to call Wireless Z and the young…read moregentleman was knowledgeable and answer all my questions about cell phones, I rushed into Wireless Z close to closing time with 2 iPhones not working & within a matters of minutes my issues were resolved at an affordable price! Fantastic experience! -

This place saved my life. The customer service was TOP TIER. Shoutout to Hakeem. I had damaged the…read moresim tray on my phone so bad that it had messed up the mother board. He sent me home with an iPhone 6 in exchange for my broken phone. I am very thankful for that. I needed a phone in the meantime. I traveled all the way from Jackson, TN. He went above and beyond for me! His customer service was excellent and I will ALWAYS return back to this location.

This AT&T Store is located in a small plaza that sits in front of the Nashville West Shopping…read morePlaza. For the most part, this is a standard AT&T location if you are basing it on stock, layout, etc...however how they differ here is the service. I called in to the store a few moments after ordering online and connected with a friendly Associate who gave me the rundown of the process and guaranteed that if I arrived by closing time, I would have my new phone. I arrived and sure enough, he remembered me and had my phone ready to turn over. Additionally, he made the set up process easy since I was going to be flipping over all my info from phone to phone at home. Additionally, we chatted a few minutes about watches, and he took his Ultra 2 off and let me tinker with it for a few minutes to help my decision. Overall, positive experience at this AT&T location. I do not visit the actual stores often, but if I need to, this location is the spot.

I have been dealing with this store off and on for years. If you sign up for the prepaid plan, be…read moreaware that all customer service is in India and the wait time is 1 hour, 15 minutes. When I did get through and asked to speak to a supervisor, they hung up on me. I did not know that if you have a dispute with them through your credit card, they can suspend your phone number. I woke up today to no phone service. I had to physically drive to this location to pay for prepaid that had been automatic for several years. If they suspend your number, no credit card works on their website. I had spoken to the store manager, Alexis on the phone this morning and she said she would take care of this. I arrived and asked for her but she was with a customer. I waited and another rep who was brand new tried to help me. She had to keep asking Alexis for the answers to the questions I was asking. Meanwhile, the customer Alexis was helping had left, and she started helping another customer. I spent an hour going around in circles with this whole mess. I wanted Alexis to help me directly but apparently she wanted to train her new employee more than she wanted to resolve my issue. I am cancelling my prepaid and will never return to this store. I DO NOT recommend AT&T or this store.

Replaced the screen on my iPad Air, the service good and swift. My screen is working very well…read more Check them out!

NEVER EVER COME HERE! Fixed my phone and gave me a screen that doesn't even work! If I wasn't from…read moreout of town I would have been back and demanded a refund!

My phone got wet ,Charger stop working. Only had 20% left that morning. Walked in at 10am. WILL was…read morevery attentive helpful got me in and out within 15mins. He was super nice, great customer service.

TL;DR take your business to any of the real Verizon stores. These people know nothing about…read morecustomer service. I first tried to visit this Verizon location on my lunch break to inquire about upgrading my damaged iPhone. I arrived at 12:05 and there was a note written on the door that they were on break until 1:15. The store had only been open 2 hours at this point, and I'm not sure why they would close when people are likely to visit during their lunch hours. Reluctantly, I returned after work to try my luck again. Honestly, I wish there'd been another note on the door. I waited 20 minutes and was never even acknowledged. Not a wave or a smile or a "be with you as soon as I can." The one person working had no sense of urgency. The man ahead of me in line eventually left (which gave me a little hope I might be seen) but then returned 10 minutes later. I finally gave up when the sales associate and the person he was assisting were showing each other pictures back and forth on their phones. She must have had a great experience. Myself and the other man waiting did not. I am so unbelievably frustrated that I spent so much of my day trying to give money to a business that is very clearly incapable of helping me. I drove to my regular store on Charlotte and was greeted immediately but had to make an appointment for tomorrow because I'd wasted so much time at the West End location. It's also worth mentioning that this is an authorized retailer and not an actual Verizon storefront. I understand the economy is what it is and people are struggling to maintain a staff. Maybe this employee isn't paid enough to care. And if this was the owner, he should sell this franchise to someone else because he knows absolutely nothing about customer service. Verizon should be ashamed to put its name behind this business. I will not be returning. It's clear the only reason they have the new iPhones in stock is because they have no clue how (or will) to help people purchase them.