This was the absolute easiest experience. Sammy (the most helpful Apple associate ever) made this…read moreexperience easy, fast, and enjoyable. She quickly diagnosed our problem and prescribed the solution. Sammy has ensured our future as an Apple household. She's worth her weight in gold!

My preferred Apple Store in the greater Nashville area! Have always had smooth visits the last…read moreseveral years of being on the Apple Upgrade program.

Terrible customer service. Needed help setting up a new phone but they didn't even help me set up…read morethe phone properly. I had lost all my previous texts and photos originally. I had to make a separate trip to the Apple Store to have them fix it properly. The employees seemed annoyed at every question and it felt like I was being rushed out of the store.

If you visit the Green Hills VZN store, do so with caution. "Freddy" offered me an $1,100 trade in…read morecredit for my phone, yet my monthly bill was going to increase by $35/month. He represented that the phone I picked was in stock, then after taking my payment revealed the phone would be delivered more than 2 weeks later. Then, he and his manager told me the order couldn't be cancelled. I called VZN and easily cancelled the order. I bought the exact same phone from Apple and it was delivered within a couple of hours. Draw your own conclusion. Seemed dishonest so I won't be visiting the Green Hills VZN store again. I've told 5 people already about my experience and plan to tell more. This type of experience is costly to a brand's reputation.

They didn't have the new phone in stock last week so I paid on site to get it delivered in-store…read morethis week. I finally had time today and drive 30 minutes to pick up, but store is closed without notice or reason during normal business hours. Have waited over 10 minutes now but giving up on someone coming. Now I have to wait another week to come get my new phone, while they've already taken my money.

The lack of paper documentation which establishes some kind of paper trail for what happened,…read moreincluding expectations and contract, and what a future bill looks like numbers wise is an absurdity beyond absurdities. This is basic business. This is how you treat people. Not having a papertrail is always a disservice to the customer when they have questions or want something changed. It's inevitably their word and their interpretation of facts which rule the day. I got insurance that 1) I had no desire for and 2) wasn't told how much it would cost 3) didn't know I was getting. In fact, I don't remember signing up for insurance, I remember signing the other dotted line. And the context of the conversation with the agent would have further indicated that. It will be about "so an so" and "so and so" is not how people do business. Because I will pay you "thus and such" and "thus and such." Without actual numbers for a mobile contract which you will have for a year or more, you don't have anything approaching a solid and concrete understanding of your budget. You are a multi-national company that does international business and you can't change a bill an pro-rate it??? Instead, you take my money and pay it back on another bill??? That's an equal absurdity. What an utter crock. That's called stealing from the customer. That's you taking my money for a month and not paying me interest. I'm paying AT & T $100 bucks a month and AT & T can't afford .10 to give you documentation proves their total lack of concern for their customer. Their mission statement is a hollow absurdity on this question. Clear, comprehensive documentation which speaks to both rights and responsibilities (the aspects of a contract) is how business is done with customers in modern day America. This is like when they quit sending paper billing completely, for no reason what-so-ever and called it my families fault. My experience with AT & T has been a Kafka-esque nightmare--as if they took instructions from Kafka himself. I'm going to do my best to avoid them with ever fiber and particle of my being.

insanely disrespectful staff - staff member yelled at another customer for asking clarifying…read morequestions - the SAME employee told 2 other customers that he "didn't have time to help them with anything" in an extremely hostile tone - we have been waiting for well over 3 hours and no one will acknowledge us whatsoever. they claim there's only 1 employee working & then they disappear into the back for 20 minutes at a time. *UPDATE* we received help from Ke. she has been so helpful & respectful!! if you need any help, i would highly recommend her. Thank you, Ke for making our experience much more satisfactory & enjoyable!

The absolute shittiest att store in the US, sat here for over an hour listening to the only two…read moreemployees talk about anything but selling a fucking phone or service to the customers they were occupied with. Go work at a fucking coffee shop if you wanna sit around and talk about your dumbass life with people.

Pros 1.They usually have the phones you are looking for…read more 2. The display phones work. 3. Clean facility. Cons 1. The wait time is long. 2. Workers don't know about products. 3. Manager is too short. 4. Smells like a funeral home inside. 5. Customers are treated like pests. 6. Very little parking. 7. They have a girly ring store next to it. 8. They also have a girly furniture store next to it. 9. The manager talks more about his music career than the merchandise.

Only one star because I cannot give zero. Sprint is a horrible company. Take your business to…read moreanyone else. Their coverage is spotty at best, and when I cancelled, first they over billed me then they sent it to collections without sending a correct bill first. They are just not worth dealing with. Save yourself the aggravation and go to. A different carrier.

This should probably be a totally new review and not just an update! Lifeline is TRULY my…read moreelectronic lifeline! Travis and the crew are AMAZING! My iPhone and the toilet had a battle and it was Toilet-1 and iPhone-0! The phone spend 24 hours of time-out in a bag of rice to no avail. I was totally prepared to buy another phone when I thought about giving Lifeline a call. After talking with Travis, we decided to give it a try---he would know within a couple of hours with the phone if he could save it or not. And if, even after spending all of that time on it, he could not get it working, there would be no charge. How can you argue with that? Since I had an appointment with the Apple place set up already, I hoped to know the verdict before I had to put out $300-500 for a new phone. Travis kept me informed throughout the day and was I overjoyed when he told me that it was working! He had to replace the screen and one of the cameras (not the selfie one but the "facing away" one) and the bill came to $180 and change! YES! You read that correctly!!! $180 and NOT $500!!! Plus, when I turned on my phone EVERYTHING was still there...EVERYTHING!!! Folks, these folks are the BEST...no doubt about it. Check with them FIRST and you won't be sorry. Friendly, courteous, efficient, skilled, professional, and so reasonably priced! What more could you ask for!!

I was lucky that searching for my iPad repair, I came across LifeLine Repairs. It's not easy to…read morespot from the street this busyness, but thanks to Yelp and online search engines I located that is close to my home and have good reviews. Ron, who is the store Manager, is very customer friendly and my iPad was repaired in time and looks like a new one. Comparing to other places, especially to Apple Store, pricing is a very reasonable and definitely is a good value. Overall, it was a great positive experience.

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

i don't ever usually take the time to write any sort of review online but holy shit did this make…read moreme do it. fixed my shattered iphone screen for $180 and it busted my face id. had to get a separate appointment with apple and pay to fix it AGAIN. just because they're fast doesn't mean they're worth it.

I was told by the Apple Genius Bar, the phone was beyond repair due to water damage and a cracked…read morescreen and they wouldn't touch it. I stopped by the Cell Doc as I had nothing else to loose, he had the screen fixed and the phone in perfect working condition in about and hour. Also for about $60 less than a normal screen repair at Apple. I am grateful for the service provided and his expertise in the repair of the phone. I will use them for any additional Apple repairs needed.